Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 1,886 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 1,886 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

paul@love-logs.com

Love Logs 5 star review on 11th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to order and quick to deliver- just a shame that DPD dumped the box on the ground floor when it should have been delivered to the second floor”

Helpful Report

Posted 1 month ago

Hi Anne I'm really sorry to hear you had a problem with your delivery. We've raised this with DPD wo will address it with the driver to make sure it doesn't happen again. I hope you love the logs! Thanks Heather

Posted 4 weeks ago

“First time purchase. As reviewed by others the logs do have a good burn rate but I find they don’t burn hot enough unless you get your log burner up to temperature with other logs first. I’m not at all disappointed but it’s a hefty price tag for a box of logs no matter the quality. I could buy twice the amount for an alternative for the same price and they would last no less time.”

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Posted 2 months ago

Hi Matthew, I'm really sorry to read this review, that's definitely not what we expect from our logs - they're dried to around 15% moisture so they shouldn't be taking time to catch or burn efficiently. Do you have any logs left at all? Either way, I'd appreciate if you could get in touch with me directly at paul@love-logs.com, so we can investigate this further and try and get a solution in place for you. Many thanks, Paul

Posted 2 months ago

Hi Matthew, We hope having had your new logs that you feel differently about our product - like any natural product we do have the odd issue with the wood we buy in and occasionally we miss them! Thanks for your patience while we sorted your issue and I hope you've found the new logs better. Many thanks, Paul

Posted 1 month ago

“Look good haven’t used them yet love that u plat more trees”

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Posted 10 months ago

Thanks Nathaniel! Was the three star review a mistake, or is there anything we can do to improve the product on first appearance? Paul

Posted 10 months ago

“Next day delivery was great but logs were smoky so must have been damp . Will use again hopefully just got wet on delivery ?”

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Posted 1 year ago

Hello, thanks for your review. Please reach out to us directly and we're happy to rectify any issues. Our producer recently achieved less than 14% moisture content on their Woodsure testing programme and all wood is batch-tested for moisture, so I would be very surprised if the logs were damp but we are always happy to help. Please email me on paul@love-logs.com. Many thanks, Paul

Posted 1 year ago

“Whilst am happy with logs I think the boxes are too heavy for the couriers to carry from their van to my front door. They manage but I don’t like that they must do that so will not continue to buy the logs.”

Helpful Report

Posted 1 year ago

Hi Kath, thank you for taking the time to leave a review. We're glad you're happy with the product and will be sorry to see you go. All of our boxes are around 24-26kg, which is well within the DPD weight limit of 30kg. As part of their employment contract, all of the drivers agree to handle parcels up to 30kg and are trained to safely lift and carry boxes within that weight limit. Every driver will be handling and delivering hundreds of heavy parcels every month, from lots of different companies. Thanks Heather

Posted 1 year ago

“Wood is good quality but they were supposed to arrive ready to use in my Gozney Roccbox pizza oven and unfortunately most of the pieces were just too big (most pieces are too long and many were too thick).”

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Posted 1 year ago

Hi Andrew, I'm so sorry, it sounds to me like someone has mis-labelled your box and you were in fact sent the kindling for Ooni Karu, which we cut longer and thicker. I'm sending you an email now, we'll send you another box out today which is our kindling cut and graded for Roccbox, we 100% agree you should be able to use every single stick straight out of the box. Apologies again! Paul

Posted 1 year ago

“Good service, and good message on sustainability, but the product is just ok. The charcoal doesn’t last long enough for long cooks. I typically have to use twice as much as (for example) the Kamado Joe XL charcoal.”

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Posted 2 years ago

Hi, Thanks for taking the time to come and share your thoughts, and so sorry the Caradoc wasn't up to your expectations. I've emailed you separately to see if there's anything we can do to make up for your experience. Paul

Posted 2 years ago

“Love the busines plan and the eco aspect however I found the wood itself was chopped too small for my burner and therefore impacted on its performance”

Helpful Report

Posted 3 years ago

Hi Amy, So sorry to hear the product wasn't quite right for your appliance. We looked at a lot of options and unfortunately, anything thicker was impossible to pack efficiently to make the most use of space in a cardboard box. Thicker logs might be an option we're able to offer in the future, so please keep coming to us for your kindling and watch this space :) Heather & Paul

Posted 3 years ago

Love Logs is rated 5.0 based on 1,886 reviews