“Good service, and good message on sustainability, but the product is just ok. The charcoal doesn’t last long enough for long cooks. I typically have to use twice as much as (for example) the Kamado Joe XL charcoal.”
Thanks for taking the time to come and share your thoughts, and so sorry the Caradoc wasn't up to your expectations.
I've emailed you separately to see if there's anything we can do to make up for your experience.
So sorry to hear the product wasn't quite right for your appliance.
We looked at a lot of options and unfortunately, anything thicker was impossible to pack efficiently to make the most use of space in a cardboard box.
Thicker logs might be an option we're able to offer in the future, so please keep coming to us for your kindling and watch this space :)
Heather & Paul