Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Great service, product range and price point, unfortunately on delivery 2 items I ordered were split up (arrived on different days), not sustainability/efficiency focussed delivery.”

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Posted 4 years ago

“The tiles were exactly as advertised, were well packaged, so no breakages, and arrived promptly. Thank you.”

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Posted 4 years ago

“The item I ordered online wasn’t in stock so they contacted me with a suitable alternative. Very helpful staff & prompt delivery.”

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Posted 4 years ago

“Very easy to use website, delivery was quick but unfortunately one of the bags was already ripped/open when it arrived.”

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Posted 4 years ago

“First time using this company and would definitely recommend it . Great prices and exceptional delivery . Very happy customer.”

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Posted 4 years ago

“Excellent service and very good after sales service, highly recommended.”

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Posted 4 years ago

“Excellent and speedy service. Very impressed with the quick delivery. Many thanks”

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Posted 4 years ago

“Ordered product and I made a mistake. Called them and they recified on the spot. Product delivered next day. Very Good service.”

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Posted 4 years ago

“Have ordered grout several times from Lilley Tile and Stone and every time the delivery has been super quick and communications have been clear and prompt. Would always use for reliable service and good prices.”

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Posted 4 years ago

“Helpful advice and efficient service. Needs more thought on packaging. Cardboard tube not rigid enough to prevent slight damage to contents”

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Posted 4 years ago

“As usual with tiling products the delivery costs are quite high, but my order arrived, via DPD, well ahead of the scheduled time. I emailed them when I found 1 item missing. My email got a quick response, and I received the missing item next day, again via DPD. You can't ask for better service than that.”

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Posted 4 years ago

“good price and easy collection”

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Posted 4 years ago

“Very good price for a very good product, delivered within a couple of days, top class service you don't get these days.”

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Posted 4 years ago

“Pallet completely overweight. Lifter was bending from the very start. The older delivery man, struggled at one point I was gonna phone an ambulance! He phoned his boss for help? No chance. I’m not surprised he was sore, he’d to lift them off 1 box at a time and tossed them onto the grass. When my husband arrived home he carried the pavers in, 1 at a time. Resulting in him hurting his leg. We discovered 4 were broken, at £50 a square meter, this is no joke!!!! We’ve emailed u twice, no response! I shall be going thru PayPal to get a partial refund! AVOID AT ALL COSTS!!! 5th rate company!!!”

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Posted 4 years ago

“I had a height restriction leading to my property and I rang customer services to advise. No issue whatsoever. Delivery came earlier than expected.”

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Posted 4 years ago

“Great service and expertise at Lilly Tile and Stone. They’ve helped me with advice and the service is always quick.”

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Posted 4 years ago

“Very happy with Lilley T&S. Had a delivery come on time, albeit with some wrong items. phoned in and after a short conversation everything was sorted out. Really good customer service. Congrats”

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Posted 4 years ago

“Excellent value for money”

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Posted 4 years ago

“Order complete and on time”

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Posted 4 years ago

“Excellent service. Would recommend.”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews