Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am giving a 3 for the fast delivery but as for as for the product I was very disappointed”

Helpful Report

Posted 4 years ago

“Ordered edging strip and chose courier delivery, as needed fairly quickly. Items did not turn up on day they should have. Contacted Lilley and was told delivery could be up until 1830 that evening. You use Tufnells who, apparently don’t have parcel tracking. Items did not turn up. Next morning called again. Was told you would contact Tufnells and get back to me. I expressed my disappointment at paying £24 delivery and not being able to track the delivery. Waited almost 2 hours and still no call. Called back and was told you had emailed Tufnells and were waiting for a reply. Why couldn’t you call Tufnells? When I complained about this £24 service I was told you would reimburse for a standard delivery. Of course this hasn’t happened. Totally shocking way to treat customers. Although the product is first class, your customer service is third rate at best. I don’t suppose anything will come of this review and I really don’t expect it to. I will do what I always do when receiving poor service. I’ll take my money somewhere else.”

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Posted 4 years ago

“I spoke to a representative on the phone and they were very helpful. I ordered a pallet of compound and it arrived when estimated. I would definitely use again thank you.”

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Posted 4 years ago

“Very good communications between us, delivery on time. I would say that the picture online of the tiles doesn’t show that the design is not as crisp in real life.”

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Posted 4 years ago

“Arrived as expected and well packaged.”

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Posted 4 years ago

“I had a leaking problem with a large screened water feature. I was put through to A very knowledgeable person ,who identified my problem and advised on the right Product to fix the leak. Item was sent immediately even under lockdown circumstances.arrived quickly And seems to be perfect. Thankyou and kind regards.Paul CB.Essex”

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Posted 4 years ago

“Very helpful staff. Efficient ordering service even with Covid restricitons in force. will definetely use again and will recommend locally.”

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Posted 4 years ago

“Very poor on delivery. We paid for express delivery (£22 iirc) but it only arrived on the day that it would have been for free delivery. No refund of the £22.”

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Posted 4 years ago

“Easy to order and prompt delivery.”

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Posted 4 years ago

“The right product, at the right price, delivered swiftly. Can't argue with that.”

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Posted 4 years ago

“Products I bought were great very reasonably priced / super quality and the delivery was excellent very fast. Highly recommend.”

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Posted 4 years ago

“Great service and quick delivery.”

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Posted 4 years ago

“Excellent friendly service. Were able to change delivery address last minute. Recommended.”

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Posted 4 years ago

“Excellent service and very prompt delivery. I would not hesitate to recommend to friends.”

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Posted 4 years ago

“Good product, easy purchase, efficient”

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Posted 4 years ago

“Good service and fast delivery. Dealt with a small product fault very efficiently and with good communication. I would definitely use them again.”

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Posted 4 years ago

“Delivered earlier than stated as expected delivery date - many thanks. Item was as listed - all ok. No need to make contact other than order on line.”

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Posted 4 years ago

“Recently purchased quandec trim which was delivered but had to be returned because my tile depth measure were wrong. In all the service for delivery, returning product and return of funds was flawless. Will definitely be reordering.”

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Posted 4 years ago

“They stock the very best products that are difficult to find and at a reasonable price ,delivery is very fast . I am very satisfied with my purchase s”

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Posted 4 years ago

“Very competitive pricing and fast delivery”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews