Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“I have purchased from Lilley role and stone a few time since this summer for a wetroom diy project. The advice, quality of service, product range, delivery and packaging has been nothing less than superb. The advice and guidance provided has been decisive and clear And very quick response times - this helps a lot when you are unsure. I will be using LT and S again for my next project and thoroughly recommend them to all embarking on Similar projects.. Thank you!”

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Posted 4 years ago

“falsch bestellt stonierung problemlos”

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Posted 4 years ago

“Products OK. Delivery charges over the top. Should be a 3-4 delivery option as well as an expensive next day (whjch actually took 3 days).”

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Posted 4 years ago

David, many thanks for your review. Apologies for any confusion. The delivery you paid for was a standard 3-5 days delivery. Whilst we do accept that sometimes our deliveries can seem expensive, we do not ammortise our prices within our products like our competitors so your price ultimately remains cheaper. Also, sometimes we are also forced to ship products via certain methods as they are chemical in nature, even though low in value. This can look unbalanced when placing smaller orders but the delivery charge does not increase based on quantity or weight. Where we can, we reduce shipping charges for smaller orders but in this case your product unfortunately is picked up as a chemical item with all the regulations that ensue. I hope that helps at least clarify why sometimes the order value ratio to product value in some cases doesn't seem to follow.

Posted 4 years ago

“Good service etc as usual. But.......Disappointed that when I informed you that one pot of primer had gone off and that I’d managed to use half of it but unfortunately disposed of it before you had told me I needed to take a photo of it for you to deal with. Order was nearly £1200 and more on previous order!”

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Posted 4 years ago

David, sorry for your experience in this situation. The policy on returns is very black and white due to the nature of the product, but I will see if there is anything we can do for you on this. Best Regards Ray Cannon Lilley Web Support

Posted 4 years ago

“I have used this product before and it is excellentfor the work intended.Delivery was quick to this part of remote Scotlland,and arrived undamaged,Thanks.”

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Posted 4 years ago

“Stock availability did not match the web listing, but rather than just delivering "bad news", Mr Lilley got in touch personally to offer a very generous substitution and ensured it was delivered to site quickly. This no doubt resulted in additional cost to Lilley but he put the customer first. Rare these days so should be commended!”

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Posted 4 years ago

“As always Lilley Tile and Stone provide a service that is second to none!!”

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Posted 4 years ago

“Excellent service good product.”

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Posted 4 years ago

“Excellent product and service, very pleased. D W”

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Posted 4 years ago

“Excellent customer services and really great prices”

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Posted 4 years ago

“Got an email after original order to say you had to order from Germany, asked if that was ok. I emailed back and heard nothing after that until I rang the day after the date you had quoted me. The gentleman I spoke to was very helpful and it arrived 2 days later. Other than the lack of communication at the start all was good. Arrived well packaged.”

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Posted 4 years ago

“Very helpful staff and their advice was very welcomed. Job done and happy shower area as a result. Thank you”

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Posted 4 years ago

“Outstanding advice and service. Lilley really helped us out when another supplier let us down Simon Noble Operations Director - GPF Lewis Solutions Ltd”

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Posted 4 years ago

“Decent price, good product and delivered faster than expected”

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Posted 4 years ago

“Very professional and had the specific materials I needed.”

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Posted 4 years ago

“Perfect product. Fast delivery”

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Posted 4 years ago

“Unfortunately the item was broken on delivery which wasn't your fault and you refunded my money very quickly and hassle free. Excellent.”

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Posted 4 years ago

“Prompt delivery, but there was a huge amount of plastic packaging which seemed unnecessary and is difficult to get rid of due to the amount”

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Posted 4 years ago

Dot, Apologies concerning the amount of packaging. We recycle everything we can in house and try and balance the amount we need to use based on the protection your product requires to ensure safe arrival especially chemicals. I will pass your comments on to our despatch department. best regards Ray Cannon Lilley Web Support

Posted 4 years ago

“Order was ore to and delivered on time and in good condition.no problems”

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Posted 4 years ago

“Excellent product delivery in good time.would definitely use this company again”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews