Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.71

4.7 Rating 1,535 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,535 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 25th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used in plunge saw to cut tray former. Minimal breakout which polished out. Decent product”

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Posted 3 weeks ago

“Speedy delivery, good product, can was a little bashed probably in transport but otherwise was very good.”

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Posted 4 weeks ago

“Great service. Had the silicone in stock which matched the grout . Arrived the next day. Very pleased 😎”

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Posted 2 months ago

“Very fast p&p expensive”

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Posted 2 months ago

Thanks for your review. Whilst we understand that delivery charges can be a deal breaker sometimes, we are restricted by our couriers, packing and insurance. We also do not include the cost of delivery in our product like some of our competitors. Good news is that on most of our products the price is fixed and does not increase as you buy more. So the more you buy, the more cost effective it is! We'd also recommend checking out our competitions delivery costs, you may be surprised, especially when you get to final checkout!

Posted 2 months ago

“Good products and services, but overpriced.”

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Posted 5 months ago

“Not as clear as they could be re price of grout ie coloured is not necessarily £8.98 for 3kg as seen on offer. Otherwise VvG”

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Posted 7 months ago

“Good service and the only place I could find what I wanted, but the postage cost was a bit on the high side, but overall got what we needed”

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Posted 7 months ago

“Initially, on the order I made part of it was picked and sent in error. This was corrected quickly by customer service who also arranged for an extra item to be sent free of charge.”

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Posted 9 months ago

“First time I ordered Eco Protec Black Spot Remover, total success, received within 2 days. Second time, ordering over the internet as before, the site would not allow me to put anything in the basket, I tried phoning but was cut off, so emailed. Having received a reply I tried again and all was well and order will arrive in 2 days.”

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Posted 10 months ago

“Great item thank you but delivery charges for one small item are far too expensive, using cheaper option would be better alternative as paying for delivery almost same price as item is bit a shame.”

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Posted 10 months ago

“Good product, delivery on time bad to expensive”

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Posted 11 months ago

“Good services”

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Posted 11 months ago

“Exactly what I ordered, it came on time, not damaged.”

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Posted 1 year ago

“Order minus one item arrived on time and in good condition. The missing item was refunded automatically but was irritating as it was the only reason I ordered from LTS! It would have been better if LTS had contacted me in advance so I had the opportunity to cancel.”

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Posted 1 year ago

Rory, Sincere apologies for the inconvenience caused. I'm not sure why this item was not shipped/available, but I will forward your comments onto our Sales team and Despatch department so we can investigate further. Best Regards Ray Lilley Web Support

Posted 1 year ago