Lilley Tile and Stone Reviews - Read 739 Genuine Customer Reviews | www.lilleytileandstone.co.uk

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Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	Greater than 94%
accurate and undamaged orders	Greater than 89%
Customer Service
communication channels	Email, Telephone

Read Lilley Tile and Stone Reviews

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After calling a lot of other tile suppliers I found the most helpful advice, politeness, knowledge & excellent customer service from you. Apologies for not remembering his name, mobile ends 1721! He sent me WhatsApp pics of alternative choices to think about as the bright coloured grout I really wanted wasn’t available in UK. I went with his alternative suggestion in the end. Excellent c.service really isn’t easy to find these days. Thank you. All the other tile shops could learn a thing or two from you 👍”

Posted 7 months ago

“First class service”

Posted 10 hours ago

“Lilley website had the product I wanted in stock at the best price I could find anywhere, having checked around 30 other suppliers. I'll definitely be ordering from them again. The package was swiftly dispatched too, with a tracked delivery company. What's not to like?”

Posted 1 day ago

“Great quality product as described and got it quick.”

Posted 2 days ago

“Had everything we needed. Prices not the cheapest but we could get all items in one go and postage cost was very good. Very fast despatch Monday and we got it delivered in a company van on Tuesday. Great service.”

Posted 4 days ago

“Immediately after placing an order for two products, I realised that I only need one, so I sent an email to the customer service to cancel one of the products. My request was ignored and I never got a response from them.”

Posted 6 days ago

Read Lilley Tile and Stone Reviews

Stela,

Very sorry to hear that. Can you forward me the copy of the email and I will talk to our Sales guys straight away for you.

Best Regards

Ray
Lilley Web Support

Posted 6 days ago

“Excellent website. Products in stock. Order updates. Delivery next day available. Could not ask for a better service.”

Posted 6 days ago

“Thanks to Lilley Tile and Stone for reimbursing me for postage very prompt”

Posted 1 week ago

Read Lilley Tile and Stone Reviews

Avril,
sorry to hear that you are unhappy with your level of service. There is only one delivery charge per order so I'm presuming you placed 2 orders so our guys in packing wouldn't necessarily pick up on this . Normally, if something is missed on the first order, when you place an additional order our sales will ask you to place the second one for collection which is free. I'll get our guys to check the circumstances of this and issue a refund asap (presuming there are no other special circumstances i'm not aware of)

Best Regards

Ray
Lilley Web Support

Posted 1 week ago

Read Lilley Tile and Stone Reviews

Avril, it looks like you placed 2 seperate orders and we have just now refunded one of the delivery charges for you. If you need to add items to an existing delivery next time then email or call us and we can ensure you are only charged for 1 delivery. Hope thats ok.

Many Thanks

Ray
Lilley Web Support

Posted 1 week ago

“Good price, in stock and quick delivery. What more can I ask for?”

Posted 2 weeks ago

“Good selection of produce and delivered on time”

Posted 2 weeks ago

“easy and quick , thanks a lot .”

Posted 2 weeks ago

“Really impressed. Delivered extremely quick much faster than expected.”

Posted 2 weeks ago

“Extremely helpful advice and swift service - thanks”

Posted 2 weeks ago

“Great service and great people.”

Posted 3 weeks ago

“Excellent price for fast setting Topcem screed. Very easy to place order via website. Prompt delivery. Good service when needed answer regarding screed to sand ratio. Highly recommended”

Posted 3 weeks ago

“Best price on the market for grout and silicone for the products I needed and reasonable shipping charges. I recommend”

Posted 3 weeks ago

“Ordered Tuesday arrived Wednesday what else can I say.”

Posted 3 weeks ago

“Very pleased with the service would like to thank the staff for their help”

Posted 3 weeks ago

“Great price & great service from Lilley. Hopefully kerdiboard will be a great product too, but we haven’t tested it yet”

Posted 3 weeks ago

“Great product, easy to lay, grips fantastic nice finish for tiles to lay on, delivered very quick”

Posted 4 weeks ago

“Good costumers services and quick delivery. Easy 5 stars”

Posted 1 month ago

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Lilley Tile and Stone is rated 4.72 based on 739 reviews