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Lilley Tile and Stone Reviews

4.71 Rating 1,168 Reviews

93 %

of reviewers recommend Lilley Tile and Stone

Company Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.80 out of 5

Read Lilley Tile and Stone Reviews

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Lilley Tile and Stone 5 star review on 4th May 2021

Lilley Tile and Stone 5 star review on 4th May 2021

Lilley Tile and Stone 5 star review on 13th November 2020

Lilley Tile and Stone 5 star review on 22nd December 2019

Lilley Tile and Stone 5 star review on 18th December 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After calling a lot of other tile suppliers I found the most helpful advice, politeness, knowledge & excellent customer service from you. Apologies for not remembering his name, mobile ends 1721! He sent me WhatsApp pics of alternative choices to think about as the bright coloured grout I really wanted wasn’t available in UK. I went with his alternative suggestion in the end. Excellent c.service really isn’t easy to find these days. Thank you. All the other tile shops could learn a thing or two from you 👍”

Helpful Report

Posted 2 years ago

“Found exactly what I was looking for on the Lille’s website. Good information and description provided. Product (polymer grout colour) was sold for a good price, dispatched quickly and I was kept informed of progress. Would recommend and use again.”

Posted 3 weeks ago

“Great store, description on website accurate. Good communication regarding delivery. Recommend to anyone.”

Posted 1 month ago

“Fast service, great prices”

Posted 1 month ago

“Excellent service with most items in stock for immediate dispatch.”

Posted 1 month ago

“Good prices and quick delivery!”

Posted 1 month ago

“Good quality Fast delivery”

Posted 1 month ago

“Good experience with both customer service, product & delivery”

Posted 1 month ago

“Silicone ordered and delivered fast. Will definitely use again.”

Posted 1 month ago

“I think I got it before I ordered it ,brilliant service thank you 👏”

Posted 1 month ago

“Very helpful sales person on telephone, very informative about the product purchased. Transaction was smooth and the delivery outstanding.”

Posted 1 month ago

“Order was dispatched and delivered very quickly couldn’t be more satisfied”

Posted 1 month ago

“Great service and my small delicate brass tile trim was exceptionally well packaged!”

Posted 1 month ago

“The box had been dropped and the lid broken glue leaked out”

Posted 1 month ago

Read Lilley Tile and Stone Reviews

John, very sorry to hear that. Can you confirm that you contacted store to replace the item? Whilst we do our best to ensure the products are as protected as possible, unfortunately, there are the occasional drops during the delivery process. We ask that any customer who is unfortunate enough to receive a damaged delivery, send a photo of the delivery through to the store on that day so we can urgently replace and also report to the courier. Best Regards Ray Lilley Web Support

Posted 1 month ago

“Rapid delivery ect ✅ but my rubi work bench is missing on of the metal clips (got 3 of 4 clips ) can yous help me out thanks.”

Posted 1 month ago

“Really good service and communication. I had some questions on the grout and Stu and Colin were really speedy in answering my questions. Products arrived swiftly. Highly recommend”

Posted 1 month ago

“Ordered a Tile Basher, very competitively priced!! Super quick delivery - Thanks”

Posted 2 months ago

“Excellent service and despatch charge and time”

Posted 2 months ago

“I received very good service, both from the website, e-mails and telephonically”

Posted 2 months ago

“Great service. They have the stock and deliver it in short order. Lilley is my first choice for tiling accessories and construction chemicals when I need them in a hurry.”

Posted 2 months ago

“First class service. Speedy delivery. Competitive prices.”

Posted 2 months ago

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Lilley Tile and Stone is rated 4.71 based on 1,168 reviews