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Lilley Tile and Stone Ltd Reviews

4.7 Rating 1,684 Reviews
93 %
of reviewers recommend Lilley Tile and Stone Ltd
4.7
Based on 1,684 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Lilley Tile and Stone Ltd Reviews
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Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

I've ordered product twice from Lilley Tile & Stone. On both occassions the service, product and price has been excellent. Of course the true measure of customer service is not when everything goes well, but what happens when something goes wrong - Fortunately I'm yet to experience that with Lilley Tile & Stone. Keep up the excellent work folks :)
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Posted 4 months ago
Being bathroom/kitchen installers we buy some products from these guys. Every time , everything is perfect.
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Posted 4 weeks ago
Poor knowledge of their products. The manager was rude and aggressive.
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Posted 4 weeks ago
We're really sorry you had a bad experience with our. Whilst we always strive to give our customers the best service we appreciate sometimes that we can always do better. I have had a chat with our sales team and we are reviewing your comments and improving training on the product you purchased. Many Thanks Ray Lilley Web Support
Posted 2 weeks ago
Excellent service from Lilley Tile and Stone, they had a Kerakoll colour that no one else was stocking so really saved the day for us. Great customer service and delivery was next day, although their delivery prices are higher than others at least you were guaranteed the goods would arrive when they said they would.
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Posted 4 weeks ago
Everytime I deal with this company it has been simple with fast delivery. I am able to find equipment which I can’t find elsewhere at reasonable cost. Thanks
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Posted 4 weeks ago
Overcame a problem! Great customer service and big value for money
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Posted 4 weeks ago
Great service - web site easy to navigate and find the products I wanted. Arrived in good time when. Ordered. I reuse L&S regularly so it's always a good service.
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Posted 4 weeks ago
Helpful technical advice
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Posted 4 weeks ago
Quality product. Packaged well and delivered promptly.
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Posted 4 weeks ago
Bought Genesis straight edges - good quality. Delivered on time.
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Posted 4 weeks ago
Delays in delivery, inaccurate product photos leading to wrong choices, rude customer services when trying to rectify unusable products
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Posted 4 weeks ago
We have checked your order and whilst we appreciate your comments concerning Schluters image of the product you purchased, it was the correct product that was sent. The delivery was also in line with our websites data and as far as we're aware was received within the specified 7-10 days as it was coming direct from Germany. Despite this, we are reviewing the images used to see if we can better represent the finish. As stated, colours can vary from the images posted due to differances in the media used to view them (Phones, PC's etc) This does not detract from your poor experience for which we apologise for. Best Regards Ray Lilley Web Support
Posted 2 weeks ago
I asked for advice on what products I needed for a particular job I had. Was given sound advice so I bought the items recommended. First class service
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Posted 1 month ago
Exceptional prompt service. Ordered and delivered within forty eight hours.
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Posted 2 months ago
Excellent more importantly had it in stock.
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Posted 2 months ago
Great product and great service, very small order handled nicely.
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Posted 2 months ago
Very impressed, excellent service and great prices
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Posted 2 months ago
I ordered grouting and was looking for a particular shade of blue. Lilley Tile and Stone deilvered and I'm very happy with the quality, price and tone. Thank you.
Lilley Tile and Stone Ltd 5 star review on 11th April 2025
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Posted 2 months ago
Great service, arrived quickly, nice product
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Posted 2 months ago
I purchased grout and matching silicon over the internet. Also spoke directly over the phone. The sevice was great and the goods arrived quickly. Would highly recommend this company.
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Posted 3 months ago
Service great all as described.
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Posted 4 months ago
My order was delivered quickly and accurately, can't fault them.
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Posted 4 months ago
Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews