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Lilley Tile and Stone Reviews

4.73 Rating 661 Reviews
93% of reviewers recommend Lilley Tile and Stone
Company Reviews
Read Lilley Tile and Stone Reviews
85.78%
567 Reviews
7.56%
50 Reviews
2.57%
17 Reviews
2.42%
16 Reviews
1.66%
11 Reviews
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Phone:
01227 362612

Email:
stu@lilleytileandstone.co.uk

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
95%
on-time delivery
Greater than 78%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Featured Review
This review is set as featured by the company.
Emily
Verified Buyer
"After calling a lot of other tile suppliers I found the most helpful advice, politeness, knowledge & excellent customer service from you. Apologies for not remembering his name, mobile ends 1721! He sent me WhatsApp pics of alternative choices to think about as the bright coloured grout I really wanted wasn’t available in UK. I went with his alternative suggestion in the end. Excellent c.service really isn’t easy to find these days. Thank you. All the other tile shops could learn a thing or two from you 👍"
Helpful Report
Posted 1 month ago
Stephen
Verified Buyer
"Ordered expansion Joints, delivery address different to billing address and arrived no problem, sooner than expected. Great service and price. Will be using again. Steve Smith, tiler."
Helpful Report
Posted 3 days ago
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Shaun
Verified Buyer
"Great service fast delivery"
Helpful Report
Posted 4 days ago
Tim Hipwell
Verified Buyer
"I have used lilley tile and stone a few times now and find them very efficient would highly recommend."
Helpful Report
Posted 1 week ago
Gary
Verified Buyer
"Good pricing and stock availability with quick delivery. Exactly what's needed."
Helpful Report
Posted 1 week ago
Barbara
Verified Buyer
"Easy to order on line arrived on said day easy tracking"
Helpful Report
Posted 3 weeks ago
Gabrielle
Verified Buyer
"I purchased schluter kerdi drain from Lilley Tile and Stone. The price was good, It arrived quickly, and the after sales was excellent. Well done!"
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
"Professional and fast service"
Helpful Report
Posted 1 month ago
Mike
Verified Buyer
"Great service as always and quick delivery"
Helpful Report
Posted 1 month ago
Irene
Verified Buyer
"Easy online ordering. Fast next day delivery. Wasn't given choice of delivery so I think price was too high at £11.99 for a 2.5kg bag of grout."
Helpful Report
Posted 1 month ago
Alistair
Verified Buyer
"Stu @ Lilley Tile & Stone has been a fantastic help to me whilst navigating the renovation of my bathroom. His knowledge of the products they sell has been exemplary and he has been extremely patient with my own lack of knowledge! Couriers delivered a damaged product and within minutes of me emailing him, he was on the phone and ordered a replacement. I definitely recommend this company and Stu in particular."
Helpful Report
Posted 1 month ago
Nicholas
Verified Buyer
"Extremely knowledgeable and helpful staff, quick delivery, couldn't ask for more."
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
"Excellent service, good advice, good delivery and good price."
Helpful Report
Posted 1 month ago
John
Verified Buyer
"Very easy to order online and very quick delivery"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Excellent service. Helpful, quick and efficient."
Helpful Report
Posted 1 month ago
Cleveland
Verified Buyer
"This is my second purchase, exceptionally fast service, once ordered my goods were packed and shifted within 2 hrs and I received them the next day, even though it was a bank holiday weekend. Would reccomend and definitely will use them again."
Helpful Report
Posted 1 month ago
Robert
Verified Buyer
"i have used Lilley Tile and Stone for several years now and have recommended them to others. Great service, have never been let down. Always willing to answer questions. will defo use again.."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"EASY TO ORDER ON LINE AND VERY PROMPT DELIVERY NEXT DAY"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"They split my delivery so half of it was late and had a tiler waiting.. i has to buy more from a local supplier and I am now left with materials I have to return to L and S at my expense. Watch the delivery options.. not great and won’t use them again"
Helpful Report
Posted 1 month ago
Very sorry to hear about this. I am working with the team now to get the details and understand what went wrong. Can you please confirm when you received the deliveries? email me directly - ray@lilleytileandstone.co.uk with date and times and I oversee the complaint.

Apologies again for the inconvenience caused.

Best Regards

Ray

Lilley Web Support
Posted 1 month ago
Andrew
Verified Buyer
"Hi I ordered 2 items but they were delivered on two different days even though I paid extra for delivery also the second item was delivered damaged the lid had burst causing the mapei primer to leak into packaging. Not happy"
Helpful Report
Posted 1 month ago
Andrew, extremely sorry to hear that. Could you please make sure a picture of the product is sent through to the store with your order number and I will make sure we take urgent action on this.

Best Regards

Ray Cannon

Lilley Web Support
Posted 1 month ago
Andrew,

Just checked with store. Order was placed on 2 wkg day delivery Tuesday 23rd at 17:31pm and all goods were delivered within 2 wkg days albeit separately. We would still like to address the damaged delivery issue though so would be grateful for an image showing the damage so we can talk to our couriers and fix the issue.
Posted 1 month ago
Anonymous
Verified Buyer
"Excellant service"
Helpful Report
Posted 1 month ago
Lilley Tile and Stone is rated 4.73 based on 661 reviews
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