Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“I've ordered product twice from Lilley Tile & Stone. On both occassions the service, product and price has been excellent. Of course the true measure of customer service is not when everything goes well, but what happens when something goes wrong - Fortunately I'm yet to experience that with Lilley Tile & Stone. Keep up the excellent work folks :)”

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Posted 4 months ago

“Being bathroom/kitchen installers we buy some products from these guys. Every time , everything is perfect.”

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Posted 4 weeks ago

“Poor knowledge of their products. The manager was rude and aggressive.”

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Posted 4 weeks ago

We're really sorry you had a bad experience with our. Whilst we always strive to give our customers the best service we appreciate sometimes that we can always do better. I have had a chat with our sales team and we are reviewing your comments and improving training on the product you purchased. Many Thanks Ray Lilley Web Support

Posted 2 weeks ago

“Excellent service from Lilley Tile and Stone, they had a Kerakoll colour that no one else was stocking so really saved the day for us. Great customer service and delivery was next day, although their delivery prices are higher than others at least you were guaranteed the goods would arrive when they said they would.”

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Posted 4 weeks ago

“Everytime I deal with this company it has been simple with fast delivery. I am able to find equipment which I can’t find elsewhere at reasonable cost. Thanks”

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Posted 4 weeks ago

“Overcame a problem! Great customer service and big value for money”

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Posted 4 weeks ago

“Great service - web site easy to navigate and find the products I wanted. Arrived in good time when. Ordered. I reuse L&S regularly so it's always a good service.”

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Posted 4 weeks ago

“Helpful technical advice”

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Posted 4 weeks ago

“Quality product. Packaged well and delivered promptly.”

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Posted 4 weeks ago

“Bought Genesis straight edges - good quality. Delivered on time.”

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Posted 4 weeks ago

“Delays in delivery, inaccurate product photos leading to wrong choices, rude customer services when trying to rectify unusable products”

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Posted 4 weeks ago

We have checked your order and whilst we appreciate your comments concerning Schluters image of the product you purchased, it was the correct product that was sent. The delivery was also in line with our websites data and as far as we're aware was received within the specified 7-10 days as it was coming direct from Germany. Despite this, we are reviewing the images used to see if we can better represent the finish. As stated, colours can vary from the images posted due to differances in the media used to view them (Phones, PC's etc) This does not detract from your poor experience for which we apologise for. Best Regards Ray Lilley Web Support

Posted 2 weeks ago

“I asked for advice on what products I needed for a particular job I had. Was given sound advice so I bought the items recommended. First class service”

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Posted 1 month ago

“Exceptional prompt service. Ordered and delivered within forty eight hours.”

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Posted 2 months ago

“Excellent more importantly had it in stock.”

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Posted 2 months ago

“Great product and great service, very small order handled nicely.”

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Posted 2 months ago

“Very impressed, excellent service and great prices”

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Posted 2 months ago

“I ordered grouting and was looking for a particular shade of blue. Lilley Tile and Stone deilvered and I'm very happy with the quality, price and tone. Thank you.”

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Posted 2 months ago

“Great service, arrived quickly, nice product”

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Posted 2 months ago

“I purchased grout and matching silicon over the internet. Also spoke directly over the phone. The sevice was great and the goods arrived quickly. Would highly recommend this company.”

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Posted 3 months ago

“Service great all as described.”

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Posted 4 months ago

“My order was delivered quickly and accurately, can't fault them.”

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Posted 4 months ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews