Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought brushed brass wall panel trim, I think the actual colour is gold as it looks nothing like the brushed brass taps etc, however the chaps that fitted it have made an excellent job of it so I have decided to live with it but I think more thought needs to go into the labelling of colours.”

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Posted 1 year ago

“Product is good, postage is a joke, put item into a box that would take 20 of them and try to justify it, I’ve just sent 17.5 kg insured for £50 for not much more, won’t use again”

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Posted 1 year ago

Hi Chris, Thanks for your review, although I can't really see an issue here. Your delivery charge was £7.50 which is pretty much standard for your product type. I can understand the frustration sometimes as the carriage charge was actually higher then the value of product you purchased, but we do not ammortize delivery costs within our product prices so the ratio can seem odd sometimes. Are you sure you're reviewing the correct order? Best Regards Ray Lilley Web Support

Posted 1 year ago

“The grinding disc I bought arrived in time. Unfortunately though it looked exactly like the old one it did not fit onto the center pin, I had to drill the hole bigger to make things work.”

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Posted 1 year ago

“The tap and sink was good and easy to install but the bottle trap that came with the sinks didn’t fit so I had to then go and get two new ones”

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Posted 1 year ago

Mark, We don't sell taps or sinks, you purchased Reno Ramp from us which we hope was suitable. We'd be grateful if you could revise your review :) Best Regards Ray Lilley Web Support

Posted 1 year ago

“The product is fine as described, however, we have an issue with the shipping, if they charge over £40 for next-day delivery and we bought it on Friday we would expect it to be sent Friday evening or late Saturday morning to be with us on Monday. To pay that much and the parcel arrives on Tuesday...... it's not right!”

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Posted 2 years ago

Thanks for your review. We're sorry that the delivery didn't meet your expectations. Our shipments are effected on Monday to Friday with a cutoff of 12:30pm for wkg next day or 2 wkg days. Sometimes we can get these on the couriers van a bit later but I'm afraid your order was received on Friday at 16:38, 20 minutes before our store closes so we were unable to achieve it this time. The information is on the website against the product listing and product category. However, I will look and see if we cannot make this more prominent on the checkout page. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Postal charges too expensive for one small item.”

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Posted 2 years ago

Jim, We do try and keep costs down where we can on delivery and charges are reviewed regularly. I do understand that when the value of the delivery exceeds the value of the product it seems hard to quantify, but we still have to pcover delivery costs and unlike a lot of our competition, we don't ammortise the price of the delivery in with the goods themselves. Best Regards Ray Lilley Web Suuport

Posted 2 years ago

“Service was absolutely fine. The product is absolute rubbish. Wouldn't waste your money amd just use soapy water in a spray bottle. Does the same just better”

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Posted 2 years ago

Richard, We're sorry to hear that you didn't find the product you ordered was suitable for your project. Can you please email us directly with the product you were using it on and the results you expected? We can pass your information onto the manufacturer but also make sure that this particular prodyct was fit for purpose. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Delivery delayed by 2 days, £11.99 for one tub seems steep.”

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Posted 2 years ago

“Purchased some Mapei anti slip floor polish recently. Service from LT&S was great if a little expensive for p&p but product “disappointing “ to say the least.”

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Posted 2 years ago

Hi Alan, We'd be extremely gratetful if you could email us your experiences on this product so we can pass your comments onto the manufacturer. We've not had any problems reported previously so would like to ensure any issues you had are addressed directly. Best Regards Ray - Lilley Web Support

Posted 2 years ago

“Collected one item to be used later in the year so in no position to comment on Lillet Tile & stone Ltd.”

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Posted 2 years ago

“5 star for the speedy service from Lilly tile and stone but 1 star for the DPD driver who left them at the wrong location and bust some of the grout bags because of the way he must of thrown the boxes about.”

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Posted 3 years ago

“2 out of the 3 tubs arrived damaged, have sent pictures and a couple of emails asking for a refund for the 2 damaged items, as yet no reply.”

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Posted 3 years ago

“Very expensive silicone but fast delivery”

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Posted 3 years ago

“The box had been dropped and the lid broken glue leaked out”

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Posted 3 years ago

John, very sorry to hear that. Can you confirm that you contacted store to replace the item? Whilst we do our best to ensure the products are as protected as possible, unfortunately, there are the occasional drops during the delivery process. We ask that any customer who is unfortunate enough to receive a damaged delivery, send a photo of the delivery through to the store on that day so we can urgently replace and also report to the courier. Best Regards Ray Lilley Web Support

Posted 3 years ago

“I guess i cant write a review as im still awaiting my product 9 days later.....”

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Posted 4 years ago

“Great product range but terrible shipping. This is our third purchase and whilst Lilley Tile and Stone always have the right Schluter profiles in stock, without fail the courier company they use manages to mess up somehow. This time the parcel was both damaged (see photos for dented metal profile and ripped cardboard tube), and left at the wrong address. Our kind neighbour called round to explain it had been left by the roadside leaning against her garden gate. Thankfully ours is a quiet road, but it was out there all day and someone could easily have walked off with it. Please find a better courier company, your products are great!”

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Posted 4 years ago

“Your product rust remover did not completely remove the rust staining from my 3ftx2ft concrete slabs and I was a bit disappointed after paying £45 for a 5 Liter container. The staining was caused by a 4 in one product grass fertilizer and I have not been able to remove stains completely. there must have been some kind of sulphur in it. Have you any ideas what might help to get rid of these fertilizer stains. Mr Farmer”

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Posted 4 years ago

“Customer service is good, when I asked for advice they got back to me really quick! Disappointed with the Power Stripper as it didn’t work at all, therefore I couldn’t use the Natural Stone Sealer.”

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Posted 4 years ago

“Great prices but packaged up very badly had to throw a 15kg tile adhesive away as all the tub was smashed on delivery”

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Posted 4 years ago

Stephen, sorry your product was not received in good condition. if you take an image upon receipt of goods damaged in transit and email to us straight away we will replace. The product always leaves us in prime condition, unfortunately sometimes damage occurs in transit that is beyond our control despite our best efforts.

Posted 4 years ago

“Products OK. Delivery charges over the top. Should be a 3-4 delivery option as well as an expensive next day (whjch actually took 3 days).”

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Posted 4 years ago

David, many thanks for your review. Apologies for any confusion. The delivery you paid for was a standard 3-5 days delivery. Whilst we do accept that sometimes our deliveries can seem expensive, we do not ammortise our prices within our products like our competitors so your price ultimately remains cheaper. Also, sometimes we are also forced to ship products via certain methods as they are chemical in nature, even though low in value. This can look unbalanced when placing smaller orders but the delivery charge does not increase based on quantity or weight. Where we can, we reduce shipping charges for smaller orders but in this case your product unfortunately is picked up as a chemical item with all the regulations that ensue. I hope that helps at least clarify why sometimes the order value ratio to product value in some cases doesn't seem to follow.

Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews