Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,568 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,568 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the product i ordered”

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Posted 1 year ago

“Good website, Quick deliver, Will use again”

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Posted 1 year ago

“I previously and wrongly gave Lilley Tile and Stone a poor review but having been reminded, the delayed delivery was agreed due to the items coming from the manufacturer direct. The product was as expected - thanks.”

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Posted 1 year ago

Paul, sorry to hear that you're unhappy with our service but we did speak to you 4 days ago and you seemed ok with the delay. Unfortunately the goods have to come from Germany as we were out of stock on this occasion. As discussed and promised delivery will be with you no later than tomorrow. If you need any further support please do not hesitate to contact us. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Quick delivery, well packaged and easily able to get hold of for clarifications. Excellent”

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Posted 1 year ago

“Helpful with questions, issued a quick refund when I had bought too much of the product, sent it quickly, good comms. Wholly recommend.”

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Posted 1 year ago

“Fantastic!!@ Kept you updated all the way Friendly and helpful Will he back soon for sure😊”

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Posted 1 year ago

“I am not one for writing reviews but was very pleased with the service I received from this company. Viewing the website was easy and making the payment simple. When I received a phone call from them explaining that not all the goods were in stock and they had to come from Germany my heart sank, (I was on a time frame as the fitters were booked.) He assured me they would be in time and gave me the option to send what he had and send the rest at no extra cost. I said to hold them until the other parts arrived and send them all together. Which they did a couple of days later. The trim looks great and would be pleased to recommend Lilley to anyone.”

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Posted 1 year ago

“I ordered some trims which arrived very quickly, I'd definitely recommend!”

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Posted 1 year ago

“They stock the particular product I wanted, delivery charges were more than I expected. I do have the product, so happy.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Easy to view and place order. Very speedy delivery and good value for money ! Would definitely recommend and use in the future !”

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Posted 1 year ago

“Good price, good delivery nothing to ask more”

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Posted 1 year ago

“1st Class service and products . . . tracked delivery. Many thanKs!”

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Posted 1 year ago

“speedy service easy to use and effective epoxy grout”

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Posted 1 year ago

“Great products and great customer services”

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Posted 1 year ago

“Fast delivery, well packaged and good prices. Impressed with the experience with my first order”

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Posted 1 year ago

“I had a question regarding a potential purchase, they could not have been more helpful.”

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Posted 1 year ago

“Excellent range of products, I managed to find a Mapei grout dye in a colour I hadn’t been able to source elsewhere. Postage costs are a little expensive but delivery was quick and the whole order process very straightforward. I would definitely recommend and will be ordering again myself.”

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Posted 1 year ago

“I recently ordered a drain unit from you, which arrived promptly. The box was damaged but the contents were undamaged. Because it was damaged, I disposed of the box. The drain was a Schluter Kerdi KDBH50ASLVB Exterior Drain Set 50mm Outlet Complete With Grate 15x15cm. Unfortunately, my plumber said that it was not possible to fit this unit to the existing shower, so I contacted your phone line to try to return it. I left a message but have heard nothing back from you. Are you willing to accept this item back? It was taken out of the box but no attempt was made to fit it, so it is as it arrived. I cannot give a full rating to you until this issue is resolved.”

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Posted 1 year ago

Peter, Please can you confirm that your enquiry was dealt with by our store? If not please let me know and I will chase up for you. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Easy ordering, fantastic quality and great delivery!”

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Posted 1 year ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,568 reviews