Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast postage, well packed, good communications, very highly recommend”

Helpful Report

Posted 1 year ago

“Great customer service. My initial order required a replacement item to be sent out and, following a brief email detailing the issue, I received a speedy reply from Stu who then arranged for a replacement to be sent out. The replacement item arrived a couple of days later.”

Helpful Report

Posted 1 year ago

“Initially, on the order I made part of it was picked and sent in error. This was corrected quickly by customer service who also arranged for an extra item to be sent free of charge.”

Helpful Report

Posted 1 year ago

“Great company good product”

Helpful Report

Posted 1 year ago

“Very prompt delivery. Item as described and at a good price. Highly recommended”

Helpful Report

Posted 1 year ago

“Super amazing service, extremely helpful and accommodating and great communication”

Helpful Report

Posted 1 year ago

“First time I ordered Eco Protec Black Spot Remover, total success, received within 2 days. Second time, ordering over the internet as before, the site would not allow me to put anything in the basket, I tried phoning but was cut off, so emailed. Having received a reply I tried again and all was well and order will arrive in 2 days.”

Helpful Report

Posted 2 years ago

“Good product, fast delivery 😎”

Helpful Report

Posted 2 years ago

“We had some issues with the delivery driver for our order but Lilley Tile & Stone were amazing at sorting it all out for us so promptly. Amazing customer service :)”

Helpful Report

Posted 2 years ago

“We are refurbishing our bathroom. Kris and Ben at Lilley Eltham have been outstanding helping with the design and with choosing the right furniture, taps, accessories. They have also assist with following with suppliers when some items were delayed. They have provided a very professional service being very approachable and polite. That helps with the stress of building work! R Elias”

Helpful Report

Posted 2 years ago

“Great price on the product I purchased if kept at the same price I'll sure will be ordered Many time”

Helpful Report

Posted 2 years ago

“I have dealt with this company for years and they always do not disappoint.I live in the Highlands of Scotland and the delivery has always come on time,and havent been charged a fortune for delivering here.I shall keep on using you because you are the only company that supplies MAPEI products at a good price. And MAPEI is an excellent brand”

Helpful Report

Posted 2 years ago

“Excellent product and easy to use making regrouting almost a pleasure.”

Helpful Report

Posted 2 years ago

“Excellent service 👏”

Helpful Report

Posted 2 years ago

“Good range of products and fast internet purchase and delivery. Very happy.”

Helpful Report

Posted 2 years ago

“Easy to navigate website when ordering. Great communication with regards to delivery etc 👍”

Helpful Report

Posted 2 years ago

“Fantastic service. I ordered online and realised that I had messed the order up. I called them and Ray was super helpful and so pleasant to speak to. I would recommend :)”

Helpful Report

Posted 2 years ago

“helpful phone advice to get the right products from their excellent extensive range of cleaners.Speedy delivery too - many thanks !!”

Helpful Report

Posted 2 years ago

“Great item thank you but delivery charges for one small item are far too expensive, using cheaper option would be better alternative as paying for delivery almost same price as item is bit a shame.”

Helpful Report

Posted 2 years ago

“Arrived within a day of ordering. Well packed and secure. Price was very competitive. Would use again.”

Helpful Report

Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews