Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine as described, however, we have an issue with the shipping, if they charge over £40 for next-day delivery and we bought it on Friday we would expect it to be sent Friday evening or late Saturday morning to be with us on Monday. To pay that much and the parcel arrives on Tuesday...... it's not right!”

Helpful Report

Posted 2 years ago

Thanks for your review. We're sorry that the delivery didn't meet your expectations. Our shipments are effected on Monday to Friday with a cutoff of 12:30pm for wkg next day or 2 wkg days. Sometimes we can get these on the couriers van a bit later but I'm afraid your order was received on Friday at 16:38, 20 minutes before our store closes so we were unable to achieve it this time. The information is on the website against the product listing and product category. However, I will look and see if we cannot make this more prominent on the checkout page. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Placed first order and delivered exactly as planned, in a construction business this is vital so would use them again.”

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Posted 2 years ago

“I have been a regular customer of Lilley Tile and Stone for some years now and they have been consistent in delivering excellent products promptly and efficiently at reasonable cost. Great company to do business with.”

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Posted 2 years ago

“Great service and fantastic product”

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Posted 2 years ago

“Extremely efficient & professional as needed a product the next day & rest assured it arrived despite my order being minutes before the 15.00 deadline. Bravo 👏”

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Posted 2 years ago

“Good company to deal with good products fast delivery”

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Posted 2 years ago

“Postal charges too expensive for one small item.”

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Posted 2 years ago

Jim, We do try and keep costs down where we can on delivery and charges are reviewed regularly. I do understand that when the value of the delivery exceeds the value of the product it seems hard to quantify, but we still have to pcover delivery costs and unlike a lot of our competition, we don't ammortise the price of the delivery in with the goods themselves. Best Regards Ray Lilley Web Suuport

Posted 2 years ago

“Very knowledgeable staff and always happy to give honest advice. Great selection of brands and products. Can’t fault Lilley’s!”

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Posted 2 years ago

“Excellent delivery service and good products.”

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Posted 2 years ago

“Fast postage, well packed, good communications, very highly recommend”

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Posted 2 years ago

“Great customer service. My initial order required a replacement item to be sent out and, following a brief email detailing the issue, I received a speedy reply from Stu who then arranged for a replacement to be sent out. The replacement item arrived a couple of days later.”

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Posted 2 years ago

“Initially, on the order I made part of it was picked and sent in error. This was corrected quickly by customer service who also arranged for an extra item to be sent free of charge.”

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Posted 2 years ago

“Great company good product”

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Posted 2 years ago

“Very prompt delivery. Item as described and at a good price. Highly recommended”

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Posted 2 years ago

“Super amazing service, extremely helpful and accommodating and great communication”

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Posted 2 years ago

“First time I ordered Eco Protec Black Spot Remover, total success, received within 2 days. Second time, ordering over the internet as before, the site would not allow me to put anything in the basket, I tried phoning but was cut off, so emailed. Having received a reply I tried again and all was well and order will arrive in 2 days.”

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Posted 2 years ago

“Good product, fast delivery 😎”

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Posted 2 years ago

“We had some issues with the delivery driver for our order but Lilley Tile & Stone were amazing at sorting it all out for us so promptly. Amazing customer service :)”

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Posted 2 years ago

“We are refurbishing our bathroom. Kris and Ben at Lilley Eltham have been outstanding helping with the design and with choosing the right furniture, taps, accessories. They have also assist with following with suppliers when some items were delayed. They have provided a very professional service being very approachable and polite. That helps with the stress of building work! R Elias”

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Posted 2 years ago

“Great price on the product I purchased if kept at the same price I'll sure will be ordered Many time”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews