Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“A1 service and delivery,”

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Posted 10 years ago

“Good prices for hard-to-find items, fast delivery.”

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Posted 10 years ago

“Wrong items delivered, ordered white but received grey? Paid for overnight delivery as needed materials for a job so had to use them. Not what my customer asked for but managed to persuade them to use.”

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Posted 10 years ago

“Ordered some ditra matting, which seemed so much cheaper than elsewhere, after speaking to someone who was so helpful and gave good advice. Received the matting delivered by parcel force the next day. Very happy-thank you!”

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Posted 10 years ago

“Offered competitive price for epoxy stone filler (to repair holes/cracks in stone). Delivery was prompt - less than 48 hours. Would use again.”

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Posted 10 years ago

“I found that Lilley Tile and Stone had the best prices for the products that I needed and the next day delivery was as promised . I hope to deal with them in the future and would recommend them to my colleagues .”

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Posted 10 years ago

“Fast efficient delivery of the product I needed. Well priced too - postage seemed a lot but I expect that's a weight thing and much cheaper than driving to Kent!”

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Posted 10 years ago

“I ordered some Ditra matting as it was a very good price.I opted for normal delivery .It was sent by parcelforce I ordered it Tuesday afternoon and it arrived Wednesday morning Wow!!”

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Posted 10 years ago

“Matrerials and dilivery were excellent thank J B Greer”

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Posted 10 years ago

“Were fantastic over the phone and delivery arrived quickly and well packaged. can't fault them.”

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Posted 10 years ago

“Delivery was next day, what more can you ask for? Thanks”

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Posted 10 years ago

“I am sure that the product that arrived today is fine. I have yet to use it. However your delivery information service leaves a lot to be desired. In the last e-mail I received from the company I was advised that I had selected 3-5 day delivery. Probably correct. I ordered the product on a Bank Holiday Monday. I was therefore surprised to receive notice that it would be delivered the following day, Tuesday, between 8am and 6pm. The carrier was not mentioned. Stayed in all day - no delivery. After complaint advised that 'it was posted 1st class signed for..It should be out for delivery today with Royal Mail.' Thinking it was a recorded delivery with a guaranteed delivery before 1am, I stayed in again - no delivery. It arrived on the Thursday with Tuesday's postmark and with no signature required. In no way could it have been delivered on the Tuesday or guaranteed on the Wednesday as the 'first class signed for' implies.”

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Posted 10 years ago

“Great web site and good customer service”

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Posted 10 years ago

“Lots of choice at reasonable prices, easy ordering, good communication. Delivery was prompt and efficient. Wouldn't hesitate to use again.”

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Posted 10 years ago

“Brilliant next day delivery arrived at 8.30am! Essex to Yorkshire in barely 20 hours!!”

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Posted 10 years ago

“I am very happy with that company , very good thank u”

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Posted 10 years ago

“Thank you very much for your help on the telephone. My order arrived the next day! Fantastic service”

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Posted 10 years ago

“Fantastic product at a reasonable price. In the other hand the delivery charge of £10 is a bit excessive for the poor service that Parcelforce has given to us. They don't give any time span for the delivery. We end up driving 25 miles and collecting the parcel from their depot after two weeks since the purchase took place.”

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Posted 10 years ago

“Nice quick delivery”

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Posted 10 years ago

“wonderful customer service and order and delivery of product efficient”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews