Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Service delivery is excellent, I received my order within 48hours of placing order. This product was also at least £50 cheaper than other suppliers.”

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Posted 9 years ago

“Order promptly delivered and well packaged. The product itself Mapei Kerapoxy CQ was easy to use and has produced a great finish to my shower floor tiling. Well satisfied with service. Would use this company again.”

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Posted 9 years ago

“Everything fine thank you”

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Posted 9 years ago

“Quick delivery, well packed, item as described. Thank you”

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Posted 9 years ago

“Great Service, Great Prices, Fast delivery and very helpfull. Recomended !!”

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Posted 9 years ago

“Product arrived quickly, would've liked to had free delivery seeing as I spent over £350 but otherwise a good service.”

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Posted 9 years ago

“Great service, Great price! Highly recommended!”

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Posted 9 years ago

“Placed my order yesterday through Lilley Tile & Stone site. I received lots of info following my order to keep me updated delivery is expected the following day. Lilley Tile & Stone seem to stock the full Mapei range of products far more than can be found elsewhere. The web site is also a good information source.”

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Posted 9 years ago

“Your site is good in relation to silicone and adhesives and the choices and colours available. But very disappointed in the carriage cost charged for my purchase which cost me more than the product itself. To purchase a one off tube of this silicone cost me £20.00 which i find totally unacceptable, but to keep my customer happy i had to pay this to achieve customer satisfaction with my customer. Best Regards Donny Forbes, DMF Services. Silicone-£7.05 including vat Carriage Cost-£9.99.”

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Posted 9 years ago

“Can't fault them. Knowledgeable helpful and all round great. Thanks.”

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Posted 9 years ago

“First time I've used them. Really helpful especially when I messed up my order. Got a phone call within half an hour to query it and they clarified what I needed. Prompt despatch and delivered on time. Excellent service, will definitely use them again.”

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Posted 9 years ago

“Really pleased with the quality of service I received as I had emails keeping me constantly updated about my order and it's delivery, and when it came the Delivery Man was really helpful. The price I paid for the items I ordered and the delivery charge itself are very, very good when compared with other websites; I know this because I always do a thorough search. I came across Lilley Tile and Stone via Amazon and decided to go directly to their website; I liked what I saw and so cancelled my order with my usual supplier and became a convert. The Mapei adhesive was a little more than what I normally pay but because their deliver rates are nothing short of fantastic in comparison to my usual website, I was able to still make a saving! Would definitely recommend them to others and I would definitely use them again if need be.”

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Posted 9 years ago

“Excellent customer service - phoned for information about the product I was purchasing and got some great advice. Easy to order online and my goods arrived without delay. When I realised I needed another item, Stu was very helpful at arranging a next day delivery. Would recommend.”

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Posted 10 years ago

“Excellent service, help and advice - many thanks”

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Posted 10 years ago

“Lots of stock. Really helpful staff. Would use again”

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Posted 10 years ago

“Fab service, quick delivery ! 5*”

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Posted 10 years ago

“Easy web site. Good price. Delivery fast, but disappointed goods were left outside front door.even though someone was at home all day. If they had been left in the porch we could have seen they were there. Not able to see it was delivered until another family member got home and asked why it was outside proper against the hedge.”

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Posted 10 years ago

“As always a great service - Thank you.”

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Posted 10 years ago

“Great service guys and good price. We think you are excellent and hope that your business grows as it deserves to in these cooperative times. Remember competition is good in sport, but daft in business and the community.”

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Posted 10 years ago

“Very good service, competitive price and delivery immaculate, definitely recommended to use.”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews