Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery, great price, would use again”

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Posted 10 years ago

“Prompt and efficient. A great company”

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Posted 10 years ago

“Great & Quick Service. Will Use Again”

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Posted 10 years ago

“Very easy transaction.. delivery was meant to be 3-5 working days but I ordered the grout Monday and got it 2 days later on Wednesday morning. . Very impressed with delivery time and product was as ordered. Overall a very good experience.”

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Posted 10 years ago

“Very good”

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Posted 10 years ago

“First class service and delivery”

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Posted 10 years ago

“Great service, good value and arrived on time.”

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Posted 10 years ago

“Very pleased with the service I received, I find the company good value for money”

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Posted 10 years ago

“Very pleased with the whole experience. Website extremely user friendly and easy to use, with a wide range of goods. Ordered goods arrived very quickly, with email telling me when they would arrive. Very well packaged and good quality goods. Overall excellent in every respect.”

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Posted 10 years ago

“fast reliable service at good price”

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Posted 10 years ago

“Great customer service on phone and when in the store to collect - thank you.”

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Posted 10 years ago

“Great service! Item arrived next working day. Very pleased with communication and updates on delivery. Highly recommended.”

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Posted 10 years ago

“Faster than expected delivery. Delivery charges a tad pricey.”

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Posted 10 years ago

“Great service ordered on Wednesday delivered by Friday and £50 cheaper than Topps tiles”

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Posted 10 years ago

“Items arrived on time and were exactly as described.”

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Posted 11 years ago

“What a great service will use again”

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Posted 11 years ago

“Although they couldn't fulfil the full order due to stock shortages they were very punctual in letting me know. They also ensured all items were delivered on time even those coming direct from the manufacturer. Excellent service overall definitely would recommend”

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Posted 11 years ago

“The Mapei Ultracolur Plus Grout I bought is good stuff, but my packet arrived with a pin hole in it (hence a leak), and it was date stamped10/02/14, so it was almost a year old when it reached me on Feb. 2nd 2015. This won't do; mortars and grouts decay as they age, and often fail. Your company needs to refresh its stock more frequently!”

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Posted 11 years ago

Richard, thanks for your comments. We understand your concerns so just to clarify; These Mapei products have a "2 year" shelf life from the date of manufacturer. We turn our stock around quickly here and work with the latest shipments from Mapei and on occasion we will receive stock that has been stored by them to the 12 month limit. However, this product is still has 1 year of shelf life remaining which is within date and perfectly fine to use as per the datasheet specifications. After 2 years the product does start to degrade but is still usable even then, although the set time takes longer. Should you have any further queries please do not hesitate to contact us directly.

Posted 10 years ago

“Very pleased.....many thanks”

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Posted 11 years ago

“The service I received from Lilley tile and Stine was excellent, it took only 2 days to arrive, and the transaction was simple and easy. Would recommend and would definately use again”

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Posted 11 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews