Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ref my ealier email, the product arrived 1705 today”

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Posted 4 years ago

“Great prices, in stock and fast delivery. Nothing more to say.”

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Posted 4 years ago

“Very helpful over the phone, with product information and guidance. Quick delivery, as well as good packaging, to prevent delivery drivers damaging the products.”

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Posted 4 years ago

“Great prices but packaged up very badly had to throw a 15kg tile adhesive away as all the tub was smashed on delivery”

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Posted 4 years ago

Stephen, sorry your product was not received in good condition. if you take an image upon receipt of goods damaged in transit and email to us straight away we will replace. The product always leaves us in prime condition, unfortunately sometimes damage occurs in transit that is beyond our control despite our best efforts.

Posted 4 years ago

“Good price, delivered on time”

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Posted 4 years ago

“Excellent service order was correct and quick Covid safe delivery thank you”

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Posted 4 years ago

“Very helpful online advice and products arrived on time.”

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Posted 4 years ago

“Great Service, and prices! The staff were extremely helpful, and efficient. Would recommend.”

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Posted 4 years ago

“Best price online. Fast despatch and well packed.”

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Posted 4 years ago

“Very helpful service and prompt replies. Helped with a product we've never used before to help us out of tricky problem. We used Mapei flexible grout for LVT to in fill between a Karndean tile where the grout strips were fitted incorrectly. The product is perfect for the job & finished off the look resulting in avery happy customer. You can see the result in the image below.”

Lilley Tile and Stone Ltd 5 star review on 13th November 2020

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“So helpful and speedy with a query I had and then fast delivery of an effective product (Solvex).”

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Posted 4 years ago

“Excellent product received quickly and well packaged. Very good communication. Faultless in all aspects.”

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Posted 4 years ago

“Super Speedy Service. Super impressed with Lilley and Stone!”

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Posted 4 years ago

“Best price, ordered Friday afternoon, delivered Monday! Great service, would definitely recommend. Many thanks”

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Posted 4 years ago

“good price and efficient service, as well as great technical support”

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Posted 4 years ago

“Not used product yet, but a standard reputable make so no concerns. Lilley Tile & Stone excellent service and communication for receipt/payment and delivery. Very prompt delivery too. Thank you.”

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Posted 4 years ago

“The shop was close to me so this saved delivery fee. The shop appears to be well stocked and that is the reason for 2 stars. As for the rudeness of 1 member of staff I write this review. As you enter there is a small standing space with 2 pieces of perspex in following covid guidelines. The shop appeared to be split into 2 sections with floor to ceiling shelving full of stock. I could see 1 member of staff was busy on the phone at his desk and the other member of staff instead of coming up to the perspex and asking if he could help he shouted at me "could I help" through and over the shelving to which I wondered where the shouting was coming from. I found him sat at his desk at the far end of the shop. He asked me for my name for the order which he could not find. The 3rd member of staff found the bottle with my name on it. I am a paying customer and I do not expect to be shouted at down the shop. A bit of manners would have gone a long way. I am a tiler by trade and this is the first and last time I will be using Lilley Tile and Stone for this reason. This was not a good first impression but thank you for the product.”

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Posted 4 years ago

Robin, we apologise for your experience. Whilst I know that the covid distancing rules have caused some issues in shop communication it is never our intention to make customers feel uncomfortable. I have passed your comments on to the sales team for review. Best Regards Ray Cannon Lilley Web Support

Posted 4 years ago

“Reasonable prices. Very friendly and easy to deal with. They phoned up to confirm delivery arrangements which was helpful”

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Posted 4 years ago

“Great customer service - good products.”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews