The shop was close to me so this saved delivery fee. The shop appears to be well stocked and that is the reason for 2 stars. As for the rudeness of 1 member of staff I write this review. As you enter there is a small standing space with 2 pieces of perspex in following covid guidelines. The shop appeared to be split into 2 sections with floor to ceiling shelving full of stock. I could see 1 member of staff was busy on the phone at his desk and the other member of staff instead of coming up to the perspex and asking if he could help he shouted at me "could I help" through and over the shelving to which I wondered where the shouting was coming from. I found him sat at his desk at the far end of the shop. He asked me for my name for the order which he could not find. The 3rd member of staff found the bottle with my name on it. I am a paying customer and I do not expect to be shouted at down the shop. A bit of manners would have gone a long way. I am a tiler by trade and this is the first and last time I will be using Lilley Tile and Stone for this reason. This was not a good first impression but thank you for the product.