Lilley Tile and Stone Reviews

4.72 Rating 1,035 Reviews
93 %
of reviewers recommend Lilley Tile and Stone
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Read Lilley Tile and Stone Reviews
Visit Website


01227 362612


Helpful advice and efficient service. Needs more thought on packaging. Cardboard tube not rigid enough to prevent slight damage to contents
Posted 5 months ago
As usual with tiling products the delivery costs are quite high, but my order arrived, via DPD, well ahead of the scheduled time.
I emailed them when I found 1 item missing. My email got a quick response, and I received the missing item next day, again via DPD. You can't ask for better service than that.
Posted 5 months ago
good price and easy collection
Posted 5 months ago
Very good price for a very good product, delivered within a couple of days, top class service you don't get these days.
Posted 5 months ago
Pallet completely overweight. Lifter was bending from the very start. The older delivery man, struggled at one point I was gonna phone an ambulance! He phoned his boss for help? No chance. I’m not surprised he was sore, he’d to lift them off 1 box at a time and tossed them onto the grass. When my husband arrived home he carried the pavers in, 1 at a time. Resulting in him hurting his leg. We discovered 4 were broken, at £50 a square meter, this is no joke!!!! We’ve emailed u twice, no response! I shall be going thru PayPal to get a partial refund! AVOID AT ALL COSTS!!! 5th rate company!!!
Posted 5 months ago
I had a height restriction leading to my property and I rang customer services to advise. No issue whatsoever. Delivery came earlier than expected.
Posted 6 months ago
Great service and expertise at Lilly Tile and Stone. They’ve helped me with advice and the service is always quick.
Posted 6 months ago
Very happy with Lilley T&S. Had a delivery come on time, albeit with some wrong items. phoned in and after a short conversation everything was sorted out. Really good customer service. Congrats
Posted 6 months ago
Excellent value for money
Posted 6 months ago
Order complete and on time
Posted 6 months ago
Excellent service. Would recommend.
Posted 6 months ago
I am giving a 3 for the fast delivery but as for as for the product I was very disappointed
Posted 6 months ago
Ordered edging strip and chose courier delivery, as needed fairly quickly. Items did not turn up on day they should have. Contacted Lilley and was told delivery could be up until 1830 that evening. You use Tufnells who, apparently don’t have parcel tracking. Items did not turn up. Next morning called again. Was told you would contact Tufnells and get back to me. I expressed my disappointment at paying £24 delivery and not being able to track the delivery. Waited almost 2 hours and still no call. Called back and was told you had emailed Tufnells and were waiting for a reply. Why couldn’t you call Tufnells? When I complained about this £24 service I was told you would reimburse for a standard delivery. Of course this hasn’t happened. Totally shocking way to treat customers. Although the product is first class, your customer service is third rate at best. I don’t suppose anything will come of this review and I really don’t expect it to. I will do what I always do when receiving poor service. I’ll take my money somewhere else.
Posted 6 months ago
I spoke to a representative on the phone and they were very helpful.
I ordered a pallet of compound and it arrived when estimated.
I would definitely use again thank you.
Posted 6 months ago
Very good communications between us, delivery on time. I would say that the picture online of the tiles doesn’t show that the design is not as crisp in real life.
Posted 6 months ago
Arrived as expected and well packaged.
Posted 6 months ago
I had a leaking problem with a large screened water feature. I was put through to
A very knowledgeable person ,who identified my problem and advised on the right
Product to fix the leak.
Item was sent immediately even under lockdown circumstances.arrived quickly
And seems to be perfect. Thankyou and kind regards.Paul CB.Essex
Posted 6 months ago
Very helpful staff. Efficient ordering service even with Covid restricitons in force. will definetely use again and will recommend locally.
Posted 6 months ago
Very poor on delivery. We paid for express delivery (£22 iirc) but it only arrived on the day that it would have been for free delivery. No refund of the £22.
Posted 6 months ago
Easy to order and prompt delivery.
Posted 6 months ago
Lilley Tile and Stone is rated 4.72 based on 1,035 reviews