Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't be using them again”

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Posted 1 year ago

Hi! We're really sorry to hear that. We can see that you ordered 1 piece of Quadec corner trim which had to come direct from Schluter in Germany. Can you please let us know what the problem was? We'd be happy to discuss further. Best Regards Ray Lilley Web Support

Posted 1 year ago

“Ordered tile adhesive on a couple of occasions, good price and sensible shipping charges (a lot of comapnaies charge an outrageous shipping charge making the product totally unaffordable). Professional communication and delivery. Recommended retailer.”

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Posted 1 year ago

“No fuss, prompt dispatch and decent courier service”

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Posted 1 year ago

“Prompt service and delivery.”

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Posted 1 year ago

“Brilliant service,was out of stock on line of the product I wanted, phoned up to see when it would be back, phone was answered straight away and and the gentleman sorted the problem while I was on the phone , product arrived withing 3 working days”

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Posted 1 year ago

“They were very helpful on the phone and helping me place my order. Delivery was when arranged and even when something wasn’t clear about that to me. they did what they said they would do to call back etc to clarify time”

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Posted 1 year ago

“Great service, no hassle delivery, great product. Would definately buy again from this company. Thankyou”

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Posted 1 year ago

“Excellent products and very quick delivery. Will be using again. Many thanks.”

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Posted 1 year ago

“Quick delivery and perfect grout!”

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Posted 1 year ago

“Item exactly as ordered and described. Well packaged and prompt delivery. Can't find any faults! Pleased with purchase and service.”

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Posted 1 year ago

“Prompt delivery and good range of products”

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Posted 1 year ago

“No complaints Ordered for next day delivery, arrived next day around lunchtime. Phoned and asked for a pdf of my vat receipt, received within minutes. Would recommend and use again. Thanks”

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Posted 1 year ago

“Great customer service and very prompt delivery. They even go the extra mile when something goes wrong with courier delivery to ensure you don’t get held up on your project. Will definitely be using them for the foreseeable future”

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Posted 1 year ago

“Excellent service, and product as described, at a very competitive price”

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Posted 1 year ago

“Brilliant service and product”

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Posted 1 year ago

“Searched for best product for my DIY job for weeks. Found it at Lilly Tile and Stone online and had it delivered within days. Product is great quality and at a reasonable price. Overall very satisfied with my purchase.”

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Posted 1 year ago

“The sealer arrived very quickly. It also has a lot of coverage, which is great, as it should do all three rooms that I am having done. Thank you.”

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Posted 1 year ago

“Excellent service from start to finish quick delivery and excellent product”

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Posted 1 year ago

“I was looking for brass effect tile trim, the order came very quickly, well wrapped and the trim was great quality. Added bonus, great price and delivery costs. Will definitely buy from Lilley Tile and Stone again! A+++”

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Posted 1 year ago

“Great price, delivered on time and very well packed!!*****”

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Posted 1 year ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews