Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,549 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,549 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices. Quick delivery.Thank you”

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Posted 4 months ago

“Excellent service provided. Good value products delivered in a timely manner. Will definitely use again and will definitely recommend them to family and friends.”

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Posted 4 months ago

“Cannot fault this company. A huge range of tiling products at a good price but, it’s their customer service which makes them so special. Had so much help and advice that has saved me time, effort and from potentially making expensive mistakes. Superb team of people. Won’t hesitate to use them again or recommend.”

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Posted 4 months ago

“Purchased a Rubi grout removal tool. Had it in stock and arrived next day with no issues.”

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Posted 4 months ago

“Very easy to place an order and was delivered sooner than expected”

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Posted 4 months ago

“Excellent service and good delivery.”

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Posted 5 months ago

“The grinding disc I bought arrived in time. Unfortunately though it looked exactly like the old one it did not fit onto the center pin, I had to drill the hole bigger to make things work.”

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Posted 5 months ago

“Great product. Worked exactly as I was told it would.”

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Posted 5 months ago

“Very pleasant and professional. delivery was quick also.”

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Posted 5 months ago

“I purchased a grout removing tool online, the product was faulty, telecoms with Lilley were first class and customer service was brilliant, organised an agent for a home visit and return of the item - refund issued in full. Would definitely buy from them again.”

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Posted 5 months ago

“Good products and services, but overpriced.”

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Posted 5 months ago

“Great service at a great price, makes life a bit easier”

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Posted 5 months ago

“Great company. The only company that offered a very wide range of tile grout pens in different colours. Order arrived very promptly and product great - just what we wanted. We've just had a wood effect tile flooring laid in the bathroom and the grout colouring was too pale and really stood out. Now rectified with product from Lilley Tile & Stone. Would thoroughly recommend.”

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Posted 6 months ago

“good helpful advice and prompt well packaged deliveries”

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Posted 6 months ago

“Really good service and very happy to help”

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Posted 6 months ago

“Hi I am still waiting for my item for 2weeks. It hasn't been delivered to me. I need to carry on with my work but cannot do so because of my missing item.”

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Posted 6 months ago

Samsul, firstly our sincere apologies. Whilst the product was shipped as requested, we did not find out about this issue until you chased it up. It would appear that the delivery was unfortunately lost by the courier. Although the situation was out of our control, we still have to take responsibility, so we can't really complain about the 1 star in this case. Either way, thanks for taking the time to do the review! We take note of all comments and strive to learn from issues like this. Best Regards Ray Lilley Web Support

Posted 5 months ago

“Excellent Prices and very quick delivery”

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Posted 6 months ago

“The tap and sink was good and easy to install but the bottle trap that came with the sinks didn’t fit so I had to then go and get two new ones”

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Posted 6 months ago

Mark, We don't sell taps or sinks, you purchased Reno Ramp from us which we hope was suitable. We'd be grateful if you could revise your review :) Best Regards Ray Lilley Web Support

Posted 6 months ago

“Product purchased at a good price and delivered as promised.”

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Posted 6 months ago

“Easy to buy from and arrived when they said. Couldn’t fault them.”

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Posted 6 months ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,549 reviews