Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“deliverygreat lights great but 1 light was broken 1light only works when taped i repaired broken light i did send you email”

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Posted 4 years ago

“I placed my order on the 19th January but as of today, 09/02/20 I still haven't received my entire order.”

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Posted 5 years ago

“One of the lights ordered was not as advertised. I ordered 4 lights which are supposed to shine bright white it that makes sense. 3 of them do and one shines in a very dull bronze type shade of white. Quality of the product good although there was glue attached to two of the lights. Paid for delivery which in effect was very slow”

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Posted 5 years ago

“Delivery was first class. Product was much dimmer than I expected. One of the units had a scratched top casing.”

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Posted 5 years ago

“TINY-you expect them to be bigger.”

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Posted 5 years ago

“Product good, packaging was damaged”

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Posted 8 years ago

“Your products are good. However your courier service were not, they left a note on there first attempt at delivery but did not knock or ring the bell(I was home all day) the note said they would deliver next day and the goods did not arrive for another 2 days. Hence my score, please review your courier delivery service”

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Posted 7 years ago

“Initially informed that 1 item was delayed only to receive notification few days later the item had been shipped yet received nothing from the courier until a day or so later. Became a little confusing and therefore had to 2 visits to collect items instead of 1”

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Posted 7 years ago

“E mailed expected delivery. Did not arrive until 3rd day. Left as directed.”

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Posted 5 years ago

“The process of ordering was straightforward and product descriptions accurate. Delivery information given at point of paying was different to info at point of ordering. 2 items not in stock so postponed electrician only to have all items delivered on same day ... on original date ... frustrating”

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Posted 8 years ago

“Despatch could have been quicker”

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Posted 6 years ago

“Took a while to delivery, otherwise happy.”

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Posted 8 years ago

“Service was good and the lamps are very nice but the shades look cheap, not like the picture”

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Posted 5 years ago

“The ordered products arrived as promised.”

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Posted 7 years ago

“Ordered light and paid. Not told it was out of stock. I had to contact after 7 days as no info was sent. Then I was told it was out of stock. When it did come in it was sent next day. It was well packed.”

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Posted 6 years ago

“Service was quick but I found it difficult to find bulbs I needed. Online help not as good as other companies I have used. Return service good”

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Posted 5 years ago

“Wrong item sent, correct item has had to be ordered in as was not in stock. However Lighting Direct did organise trouble free pick-up of the incorrect item.”

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Posted 7 years ago

“Excellent product, but let down by delivery.promised for Monday which arrived on Friday.”

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Posted 5 years ago

“I was a little disappointed with lighting direct because I ordered 6 ceiling lights and 6 gu10 bulbs. On the website it said they were in stock so I.ordered them and it was only when the confirmation email came through that they told me the order would be "in two parts" so part of the order was not in stock. Luckily I didnt have to wait very long, but why weren't they honest in the first place?”

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Posted 5 years ago

“The transformer and extension cord included in the set arrived 3 days later”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews