Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is not good at returning calls when promised.”

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Posted 7 years ago

“I was not kept informed about the delivery date”

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Posted 8 years ago

“Should not be using Hermes who claim they have delivered.Only the 4 Batteries have arrived. We are locked down and are here all the time.They say they put the parcel through the letter box.Not possible! No indication when they were coming.What day or time,Just they had come. Their depot in York has an awful reputation.Please could you send another picture light etc. Many thanks.”

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Posted 5 years ago

“Ordered 6 outside lights stated as in stock on website between Christmas and New Year. First delivery date given 2nd Jan, booked electrician for few days after. Advised by lighting direct there was a delay from their suppliers (according to website IN STOCK). given next delivery date 7th Jan - cancel electricians and rebook them. Advised another delay - cancel electricians who are busy on another job for a few weeks. Eventually all 6 lights arrived BUT 1 the glass is broken. It's now 19th January and the sixth replacement light has at last arrived. I now have a full compliment of lights but no electrician, not sure when he can come. Everyone I spoke to (many phone calls) at lighting direct were very helpful and the broken replacement came very quickly but a bit disappointed with service.”

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Posted 7 years ago

“Supplied the correct bulbs”

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Posted 5 years ago

“Having been given two different dates for delivery, both of which passed without receipt of goods, I was telephoned to advise that the item was out of stock and had been ever since I placed my order! I was then given a new delivery date of 12th August which was fine as that followed my return from holiday. I stressed that the delivery must not be made before 8th August as we would be away. That request was completely ignored as it was delivered on 31st July to a neighbour. Not impressed!”

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Posted 5 years ago

“Bit disappointed on the box it shows Finn's room but no apostrophe included so if I wanted to put a message on for example Pete's birthday I couldn't do this I hope you will take this into consideration many thanks”

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Posted 8 years ago

“Lights delivered on time which was great but then emailed to say no transformer until 2 weeks later.”

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Posted 6 years ago

“Courier dropped my light over a 6ft fence smashing glass.... But then customer Services dealt with nicely and sent out a new one the next day.”

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Posted 7 years ago

“Several emails regarding delivery including an incorrect link. Delivery days changed a couple of times without explanation. I rang about the bad link and was told someone would reply, this did not happen. I later emailed and that was replied too.”

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Posted 5 years ago

“Arrived very quickly. Unfortunately we only opened one of the 2 lights. When electrician opened second box light badly damaged screws and connection box missing. Asked for replacement and cost of electrician but too late, should of reported it asap. Offered 10 per cent. A shame. Scratched and dented light fitting and a couple of quid back, when I do get it. Be sure to check your purchases. Their quality control needs to be looked at.”

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Posted 4 years ago

“I ordered two lamps but initially only one arrived. They sorted this quickly and a few days later the other one arrived, although it had rust on it. Tried to contact them again about this but had no reply. It would have been nice to have some acknowledgement the second time around I contacted them.”

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Posted 6 years ago

“no”

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Posted 6 years ago

“Delivery was very slow did not receive this item until 9 March 2017. The light seems to be very good shame about the delivery time”

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Posted 8 years ago

“The light is ok however the quality for the price could be better also the instructions on installing the light could be better on the plus side the delivery was quick.”

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Posted 7 years ago

“Advised that it was sturdier than plaster equivalent light fittings. Not true. Very nice lights though delicate.”

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Posted 8 years ago

“Returned the lights as the diameter given was not for the base plate so they were too small.”

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Posted 6 years ago

“Very happy with the lamp, the only reason for 3 stars is because the delivery company Lighting direct chose to use did not deliver as it claimed. I had to contact them to find out where it had gone. It had been left outside at the wrong address and I had to walk around to find out where it was.”

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Posted 6 years ago

“They could sell at a reasonable price.... wish I'd never started with techmar plug and play it's well too overpriced”

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Posted 5 years ago

“Wall light arrived promptly which was great however it did not suit so rang company to ask about a refund. A girl answered who then put me through to some other lady who was very friendly and helpful, said that she would get an email sent out to me the next day (by some other department) and this email would I presume have a returns label to print or at least instructions on how to return. This was on Thursday 21st Nov 19. Wanted to post light back as soon as possible but did not receive email on the Friday and even looked in my spam. It is Mon 25th Nov and I am going to have to ring again and ask for email to be sent to me.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews