Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order but delivery was not next day. It arrived, in good condition, 3 days after placing the order.”

Helpful Report

Posted 2 years ago

Apologies for the delivery delay - the parcel was sent to the wrong depot initially by the carriers. The Customer Care Team

Posted 2 years ago

“Site was great, communication and service also good - the product itself wasn't well finished, dings in the wood, felt from the bottom was showing as roughly put in place and wood had score marks where it was shaped around the circumference, just really a shame the product seemed rushed out of the door before it was ready.”

Helpful Report

Posted 2 years ago

Sorry to read you are not entirely satisfied. The product can be returned via our very straightforward returns process if it does not meet approval. Full details on our website. The Customer Care Team

Posted 2 years ago

“The battery outdoor light looks excellent. However I paid £6 99 for next day delivery and it was received on the 3rd day. I would like the postage refunded please. Linda Burkle”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Your order was placed on Sunday 8th and delivered on Tuesday 10th. Our Express Service is a one to two day service as advised on the delivery page on our website. We trust the above clarifies matters. The Customer Care Team

Posted 2 years ago

“Ordering and shipping is excellent. Product purchase sadly isn’t. The transformer available is different is the previous transformer purchased with the Garden24 light series and the lights are now dim and hardly light up the garden.”

Helpful Report

Posted 2 years ago

I am sorry you are not happy with your choice. Our customer care team will be happy to assist or you can just return the transformer directly via the portal on our website. We can then arrange to investigate what the issue may be with the transformer you received as we have been selling these versions for some time now with no negative feedback. The Customer Care Team

Posted 2 years ago

“Product looks very feeble. I wish I had paid more for a better quality product.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. We are sorry to read you are disappointed with your order. Any customer not happy with a product can return via the portal on our website. The process is very straightforward we can assure you. The Customer Care Team

Posted 2 years ago

“The floor light arrived ahead of scheduled time BUT the box was slightly crushed and the light had a chip around the rim 😩 which was somewhat disappointing because it’s a really nice light.”

Helpful Report

Posted 2 years ago

Sorry to read your light did not arrive in the pristine condition expected. It can be returned via the portal on our website or the customer care team will be happy to assist. The Customer Care Team

Posted 2 years ago

“I think the description is a little misleading as it said it was Smokey grey, when in fact it is a silver mirror ball. it certainly looks much better when lit but clearly most of the time in the day it isn't. However, it is a very nice light and the size does make it impressive.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Perception of colour can be different from person to person. The product of course could have been returned when having been inspected found not to be suitable. We have a very straightforward process via our website. The Customer Care Team

Posted 2 years ago

“The light went up easily enough, however, the fixings for the roof of light were missing. In addition, if adjustments for the Lux and Timing require the light to be removed from the wall.”

Helpful Report

Posted 2 years ago

Many thanks. I am so sorry your light did not arrive in the first class condition expected. I am sorry you appear to be disappointed with how the settings are accessed. The Customer Care Team

Posted 2 years ago

“Hello, While mounting the first coach lantern I purchased (3 in total) I noticed a design issue. The lamp in question uses dome nuts that requires the screws to be at the right length. If the screws are too long the end of the screw would hit the bottom of the dome nut and the whole assembly will be loose. This is exactly what happens with your coach lamps. The screws between the plastic mounting plate and the metal body of the lamp are too long so the lamp assembly is loose although the 2 dome nuts are tighten to their maximum. I had 3 options to fix this and ensure a tight assembly: - replace the screws with shorter ones - shorten the screws by about 3mm - insert washers or a second nut to act as packers. I decided to add a second nut (brass so it won’t rust) for both mounting screws. I can send you a picture if you want but if you perform a test by simply tightening the 2 dome nuts to their max or by measuring the length of the screws. You will see they are too long leading to a loose assembly when fitted to the wall. Looking forward to your feedback. Thanks and regards, Damien”

Helpful Report

Posted 2 years ago

Thank you for taking the time to offer feedback. One of our most popular lights which has been excellently received by our customers particularly for its price point. The Customer Care Team

Posted 2 years ago

“The design of the light great but a bit disappointed with the light output not as bright as we hoped”

Helpful Report

Posted 2 years ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 2 years ago

“Excellent service for ordering and delivery. Unfortunately the description of the lights on the web site was different to that on the product packaging. This made the lights unuseable the location I wanted them. Returns was efficient and quick. No hassle. Would use company again though. One small error doesnt detract from sercice and products”

Helpful Report

Posted 2 years ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 2 years ago

“Just received these solar garden lights, the brilliance is not to good so far???. Might need to be in the sun longer to charge them up we'll see ???!!!!!.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. The solar lights have arrived with you having been in transit from the manufacturers, and then stored in a warehouse with no sunlight. They will need to be charged outside for a few days to achieve the optimum level of charge in the batteries. Please see the enclosed instructions. The Customer Care Team

Posted 2 years ago

“I received my light today - It was delivered promply and packed to perfection. No problem so far. I unpacked the light ,followed all the instructions and although a bit fiddly fitted it successfully in an hour or so. The problem came when I tried to adjust the PIR sensor for night time movement only and the light remained on and the sensor adjustment had no effect - I can only conclude the PIR was faulty since the adjustment screw went round and round to no effect. To put it bluntly I was disappointed and brassed off with all the effort I had put in - such is life!!”

Helpful Report

Posted 2 years ago

Sorry to hear you are not happy with your PIR light. Our Sales Team are always happy to offer technical support if needed on any of our products. They can be contacted via sales@lighting-direct.co.uk or on 0345 646 1137, Option 1. The Customer Care Team

Posted 2 years ago

“Item arrived promptly, well packaged. Disappointed by the amount of plastic for such a costly lamp.”

Helpful Report

Posted 2 years ago

Sorry to read you are disappointed with your choice. However, your order was as per the link below, a picture light of metal manufacture and not plastic. Have you reviewed the correct product? https://www.lighting-direct.co.uk/large-battery-operated-led-picture-light-satin-nickel.html Any customer who does not wish to keep their order can send back to us for refund using our very straightforward returns portal on our website. The Customer Care Team

Posted 2 years ago

“Lamp is great but very disappointed with the actual light as it states warm white light but the one I have received is cold white which looks out of place.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. The "warm white" spectrum is from 2000K to 3000K on the Kelvin scale and I can confirm the light you purchased is definitely on this spectrum. It may look slightly different to other warm white lights you have as they may be nearer the 2000K end of the spectrum but still classed as warm white. The Customer Care Team

Posted 2 years ago

“not received goods yet”

Helpful Report

Posted 3 years ago

I am sorry you are disappointed however the carriers attempted delivery on the 14th June at 09:24 and 16th June respectively, however did not get any response at the address. We await instructions with regard to a convenient date for re-delivery. The Customer Care Team

Posted 2 years ago

“very poor quality, all lamps had to be glued”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. You purchased the Suri Solar Lights at £4.50 for a pack of four wall lights. We would have liked to have had the opportunity to resolve matters for you however our team have no note of any contact in this regard. The Customer Care Team

Posted 3 years ago

“Order arrived very quickly but unfortunately one of the solar lights was broken in box so had to send back”

Helpful Report

Posted 3 years ago

Apologies, despite best endeavours periodically damage occurs in transit. The Customer Care Team

Posted 3 years ago

“Was a little disappointed with the shade colour as it looked a lot lighter on picture. Liked the shape of the base just wish you've had a cream one available. Value for money.”

Helpful Report

Posted 3 years ago

We very much appreciate you getting in touch. The Customer Care Team

Posted 3 years ago

“Nice light although, for the price, I'd expect it to be much better packaged. Parcel was smashed up.”

Helpful Report

Posted 3 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews