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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service for ordering and delivery. Unfortunately the description of the lights on the web site was different to that on the product packaging. This made the lights unuseable the location I wanted them. Returns was efficient and quick. No hassle. Would use company again though. One small error doesnt detract from sercice and products”

Posted 1 year ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 1 year ago

“Just received these solar garden lights, the brilliance is not to good so far???. Might need to be in the sun longer to charge them up we'll see ???!!!!!.”

Posted 1 year ago

Thank you for getting in touch. The solar lights have arrived with you having been in transit from the manufacturers, and then stored in a warehouse with no sunlight. They will need to be charged outside for a few days to achieve the optimum level of charge in the batteries. Please see the enclosed instructions. The Customer Care Team

Posted 1 year ago

“I received my light today - It was delivered promply and packed to perfection. No problem so far. I unpacked the light ,followed all the instructions and although a bit fiddly fitted it successfully in an hour or so. The problem came when I tried to adjust the PIR sensor for night time movement only and the light remained on and the sensor adjustment had no effect - I can only conclude the PIR was faulty since the adjustment screw went round and round to no effect. To put it bluntly I was disappointed and brassed off with all the effort I had put in - such is life!!”

Posted 1 year ago

Sorry to hear you are not happy with your PIR light. Our Sales Team are always happy to offer technical support if needed on any of our products. They can be contacted via sales@lighting-direct.co.uk or on 0345 646 1137, Option 1. The Customer Care Team

Posted 1 year ago

“Item arrived promptly, well packaged. Disappointed by the amount of plastic for such a costly lamp.”

Posted 1 year ago

Sorry to read you are disappointed with your choice. However, your order was as per the link below, a picture light of metal manufacture and not plastic. Have you reviewed the correct product? https://www.lighting-direct.co.uk/large-battery-operated-led-picture-light-satin-nickel.html Any customer who does not wish to keep their order can send back to us for refund using our very straightforward returns portal on our website. The Customer Care Team

Posted 1 year ago

“Lamp is great but very disappointed with the actual light as it states warm white light but the one I have received is cold white which looks out of place.”

Posted 1 year ago

Thank you for getting in touch. The "warm white" spectrum is from 2000K to 3000K on the Kelvin scale and I can confirm the light you purchased is definitely on this spectrum. It may look slightly different to other warm white lights you have as they may be nearer the 2000K end of the spectrum but still classed as warm white. The Customer Care Team

Posted 1 year ago

“not received goods yet”

Posted 1 year ago

I am sorry you are disappointed however the carriers attempted delivery on the 14th June at 09:24 and 16th June respectively, however did not get any response at the address. We await instructions with regard to a convenient date for re-delivery. The Customer Care Team

Posted 1 year ago

“very poor quality, all lamps had to be glued”

Posted 1 year ago

Thank you for getting in touch. You purchased the Suri Solar Lights at £4.50 for a pack of four wall lights. We would have liked to have had the opportunity to resolve matters for you however our team have no note of any contact in this regard. The Customer Care Team

Posted 1 year ago

“Order arrived very quickly but unfortunately one of the solar lights was broken in box so had to send back”

Posted 1 year ago

Apologies, despite best endeavours periodically damage occurs in transit. The Customer Care Team

Posted 1 year ago

“Was a little disappointed with the shade colour as it looked a lot lighter on picture. Liked the shape of the base just wish you've had a cream one available. Value for money.”

Posted 2 years ago

We very much appreciate you getting in touch. The Customer Care Team

Posted 2 years ago

“Nice light although, for the price, I'd expect it to be much better packaged. Parcel was smashed up.”

Posted 2 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 2 years ago

“We received bulbs by express delivery but no lamps!! No indication on the paperwork of when we will receive the 2 lamps!”

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Excellent service but wall lights not so good. Difficult to install not enough room at the back for junction box. When eventually installed they do look nice”

Posted 2 years ago

I am sorry you had a problem with the installation of the lights. Not feedback we have received from other customers who purchased these very popular lights. Thank you for getting in touch. The Customer Care Team

Posted 2 years ago

“Still waiting for my floor lamp to be delivered despite paying for express delivery and expecting it 2 days ago …. So unable to comment on quality of item”

Posted 2 years ago

Apologies your order arrived a day later than expected. I note we refunded the delivery charge in full due to the delay. The Customer Care Team

Posted 2 years ago

“To be honest the blue light I bought doesn't really give a strong enough blue light for the purpose I want it for, so I am still looking”

Posted 2 years ago

I am really sorry that you feel your experience shopping with us wasn’t as it should have been. Customer Care Team

Posted 2 years ago

“Problems with the payment system of the website. 3 times I pressed the payment button but nothing happened. I tried a different card but similar problem. No acknowledgement or emails to say that the order had gone through but the next day I saw that a debit had been made on my first card. I rang customer services but it eventually kicked in to answerphone saying they would ring back. Not long after I had a phone call querying that I had ordered the item twice but wasn’t because of my request for a call back. I was pleased that a problem had been detected and it was able to be put right. Staff were helpful and the item delivered promptly. Apart from the website, service was good.”

Posted 2 years ago

Thank you Peter for offering feedback. I am sorry you had difficulty placing your order. Order confirmations are automatically sent so perhaps it went into your junk/spam folder. Very glad we were able to sort matters out for you. The Customer Care Team

Posted 2 years ago

“have not received my order, have not received notification of delivery”

Posted 2 years ago

Apologies, your order left us on the same day it was placed however it would seem there was a delay at the carriers depot meaning your order took five days to get to you. The Customer Care Team

Posted 2 years ago

“Try Wicks or Toolstation for the exact item but you pay much less.”

Posted 2 years ago

I am sorry you do not feel you have achieved good value from us. The Customer Care Team

Posted 2 years ago

“Great product, well worth the price paid. Sadly communication and website accuracy caused problems and a number of frustrating and confusing calls to their office.”

Posted 2 years ago

We apologise if your experience shopping with us was not as it should have been. The Customer Care Team

Posted 2 years ago

“Bought a combination of globe copper and glass pendant lights and whilst the shades look fantastic the 'rose' is rather cheap and tacky looking thin silver painted plastic which is only held in place by wedging it to the internal wiring and clip. As a result it doesnt have a continuous close contact fit with the ceiling. I am now looking for an alternative rose or block instead.”

Posted 2 years ago

I am sorry you are disappointed however any customer whose purchase does not suit requirements can send it back within 90 days of the transaction. The Returns portal can be accessed via our website. The Customer Care Team

Posted 2 years ago

“Hi Thanks for your email. I did leave a review for the Lucecco floodlight but it was not directly on your website. I first posted a review having bought one light from Amazon. That was a few months ago. I then had a review request from an independent review site to which I responded. I then received your email. Thanks”

Posted 2 years ago

Many thanks Vidman for taking the time to comment.

Posted 2 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews