Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lighting Direct Reviews

4.7 Rating 16,513 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Lighting Direct 5 star review on 8th May 2024

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was first class. Product was much dimmer than I expected. One of the units had a scratched top casing.”

Posted 4 years ago

“Prompt service with some of the order, although not all products have been delivered yet. 365 Butterfly Solar Lights do not work but I am still trying to move the solar panel to different sites too see if that is the problem”

Posted 4 years ago

“The product came with missing screws for top cap an issue mentioned in another review. It is very poor other products not checked for this issue following the review resulting a another dissatisfied customer.”

Posted 4 years ago

“You did well,but sadly your courier company delayed delivery for over 2 days from original promised day/time.”

Posted 4 years ago

“The supplied product was incorrectly wired and very difficult to fit due to poor design of the the fixings. I had to carry out remedial work before the light would work as it should. I brought this to the attention of Lighting Direct who thanked me for the feedback and said that their purchasing team would be informed. I've heard nothing since nor received any form of compensation for the faulty product and the work I had to carry out on it. This Company could definitely have done better!”

Posted 4 years ago

“You said you would send an email when the parcel had been dispatched, and I would be able to track it on it's way here. That did not happen. Also the light fitting arrived in a massive Cardboard Box, with lots of cushion packing. What a waste, over the top, come on get a grip. Also this light fitting is dearer on your Lyco website, than it is on your Lighting Direct website. What is going on. I will say though, the package arrived fairly quickly. It was even delivered on a Saturday.”

Posted 4 years ago

“A good product, but we specifically asked not to deliver last Tuesday 25th Feb. The parcel was delivered by Hermes on that day.”

Posted 4 years ago

“The bulb won?t stay lit”

Posted 4 years ago

“You could have safely packed the led lights ...tiny lights were supplied in a huge box with very little padding. Thankfully they work ok...”

Posted 4 years ago

“Good product but delivery with Hermes was second rate.”

Posted 4 years ago

“Everything was fine, it fulfilled the requirements of buying online and delivery, can't get very excited about it, it's not as though its a trip to Disneyland.”

Posted 4 years ago

“I placed my order on the 19th January but as of today, 09/02/20 I still haven't received my entire order.”

Posted 4 years ago

“excellent quick service and delivery,”

Posted 4 years ago

“Product details vague and don't let you know when buying electrical lighting that wiring is not included”

Posted 4 years ago

“Excellent product, but let down by delivery.promised for Monday which arrived on Friday.”

Posted 4 years ago

“Excellent service but only ordering a small cable connection less than two foot came in a box with packing when it would have been easier send it in a Jiffy bag and save on delivery charges.”

Posted 4 years ago

“They sent a Chrome Lamp instead of Brass, Impossible to contact by phone, answer service says they are very busy. When you email the response is we are having issues with Hermes deliveries. After several emails I did get replacement light, but am still waiting for them to collect Chrome Lamp I don't need and didn't order.”

Posted 4 years ago

“Item returned took 3 weeks and 3 phone calls to resolve. Replacement order left by Hermes outside front door in rain. Leave in safe place instructions ignored. Service was quick once return resolved. Website does not allow enough characters to give safe place instructions properly”

Posted 4 years ago

“Placed order online did not speak to anyone”

Posted 4 years ago

“Package had been opened before and was missing product info and contained two sets of fastening giving concern it had been sold previously & returned. The light was very low quality & appeared to be half the value paid The light had to be fitted because it was needed urgently to aid elderly person otherwise would've been returned”

Posted 4 years ago

«
1
2
...
4
5
6
7
8
»

Lighting Direct is rated 4.7 based on 16,513 reviews