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Lighting Direct Reviews

4.7 Rating 16,516 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,516 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Lighting Direct 5 star review on 8th May 2024

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service. Quite expensive though.”

Posted 4 years ago

“Very poor delivery ordered 2nd Dec arrived 9th December. Had to pay extra postage as it was delivered to IV25 by Hermes! Big box small package could have been sent in the post for half the cost and would have been here in 1or 2 days. Nearly didn't order when I heard Hermes! Happy with product but haven?t taken it out of its plastic casing yet. Looks good.”

Posted 4 years ago

“Did not arrive in time”

Posted 4 years ago

“E mailed expected delivery. Did not arrive until 3rd day. Left as directed.”

Posted 4 years ago

“Good looking light with excellent camera. You do need a strong Wifi at the installation point for light and camera to work. If you need help in setting this unit up, download the manual from Smartwares, as Lighting Direct didn't even return my call after asking for some help in the setting up of security light.”

Posted 4 years ago

“Service was OK. The original delivery date was missed and they advised me of a later one which was a bit of a pain, but parts got here OK in the end”

Posted 4 years ago

“The lights look nice although we haven?t used them yet. Delivery was quick. We had a voucher for £10 off that wouldn?t work online, I contacted customer service by phone and email and did not receive a reply.”

Posted 4 years ago

“Wall light arrived promptly which was great however it did not suit so rang company to ask about a refund. A girl answered who then put me through to some other lady who was very friendly and helpful, said that she would get an email sent out to me the next day (by some other department) and this email would I presume have a returns label to print or at least instructions on how to return. This was on Thursday 21st Nov 19. Wanted to post light back as soon as possible but did not receive email on the Friday and even looked in my spam. It is Mon 25th Nov and I am going to have to ring again and ask for email to be sent to me.”

Posted 4 years ago

“Supplied the correct bulbs”

Posted 4 years ago

“The transformer and extension cord included in the set arrived 3 days later”

Posted 4 years ago

“They used Hermes as a courier - regularly unreliable in my personal experience.”

Posted 4 years ago

“Only half the order arrived. Eventually managed to talk to a member of staff who was very obliging and the rest of the order was delivered the next day.”

Posted 4 years ago

“I received part of my order as stated. The last part was not delivered on the said date. I tried calling, but no response. I e mailed. I got through eventually and was told the last part of my order would not be delivered until a week later. They should have informed me of this hence the three stars.”

Posted 4 years ago

“Lamp was sent without any bulbs, and ino information was provided to this effect. I would have ordered bulbs as well if I knew the item would not be provided with bulbs”

Posted 4 years ago

“Purchased some Dow lights that could be dimmed for bathroom but needed a suitable dimmer to activate them. Asked customer services by email but didn?t get a response.”

Posted 4 years ago

“Service and contact was good, product not so good”

Posted 4 years ago

“The main problem was the waiting time on the phone when trying to contacts Customer Service. I left my phone number as requested but no one phoned back. On my second attempt two daus later, the phone was answered immediately by a lady called Kathryn, who was very helpful.”

Posted 4 years ago

“Service ok but light not what in expected”

Posted 4 years ago

“Service was fine. Far too much packaging for a few bulbs.”

Posted 4 years ago

“Delivery arrived in a few days but....... the light fitting was there but the two halogen lights were not sent and I had paid for them. Please can you forward them.”

Posted 4 years ago

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Lighting Direct is rated 4.7 based on 16,516 reviews