Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver not COVID secure...come on we’ve been living with this for months.”

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Posted 5 years ago

I'm sorry, not sure of the meaning of your feedback. Perhaps you could expand. The Customer Care Team

Posted 4 years ago

“Item arrived on time as scheduled and was well packaged and received . Was delighted with the fact that they stocked the light shade that I wanted and it was well priced . Will definitely use this company again .”

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Posted 5 years ago

“Excellent standard delivery service. The goods (light bulbs)were securely packaged. Would recommend you to anyone needing light bulbs.”

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Posted 5 years ago

“Very disappointed indeed after ordering 2 lights for my lounge and only receiving one and having a live chat with Matt yesterday who assured me it would be here today and yet again it hasn’t arrived. Not a happy bunny as I have just moved into my property and all there is in my lounge is 2 light bulbs !! I was going to buy a light for my bedroom Aswell but have changed my mind in fact I would like to return the 1 light that did arrive as it’s no good on its own 😤”

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Posted 5 years ago

We are so sorry for what happened. Two lights were dispatched however one went missing in transit unfortunately while with the carriers. This is a rare occurrence but very frustrating for all concerned. We regret any inconvenience this may have caused you. The Customer Service Team

Posted 4 years ago

“Really pleased with these lights and they were delivered very quickly.”

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Posted 5 years ago

“Super quick delivery and a very well made light very glad we chose this item , I will be using this company again”

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Posted 5 years ago

“Pleased with the quick delivery from when I placed my order and packed well .”

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Posted 5 years ago

“Very good value, cheaper than buying similar in my local lighting shop. Bought 4 Searchlight brand outdoor light fittings Half lantern style and smaller discrete down light, all in black. Used express delivery, arrived within a couple of days with Hermes. Securely packaged, Only thing is two of the lightbulbs were not in stock and will be arriving later ? When. I wouldn’t have bought the bulbs if I’d known they were not in stock as could have bought them locally.”

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Posted 5 years ago

“Good web site and plenty to chose from. Delivery was very quick and the items purchased were of good quality.”

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Posted 5 years ago

“Really happy with service and product, delivery within 5 days, which was also well packaged. Their website is extensive, probably covering all lighting requirements and generally is competitively priced compared to the usual high street outlets. Have previously purchased lighting from Lighting Direct on a previous occasion. Recommended!”

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Posted 5 years ago

“I purchased some kitchen undercupboard lights from this company. Well impressed with product and the service unbelievable, informed of every movement from dispatch to delivery in less than 24 hours what more could you ask for, credit to online shopping Many thanks Kevin.”

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Posted 5 years ago

“Efficient web order, good delivery. Company ignored my email / contact prior to order and made no effort to contact me. All paperwork avoids any phone numbers and Lyco number is never answered. As a Trade buyer I cannot work with companies like this.”

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Posted 5 years ago

I am sorry you are not happy with the service you received. We can be contacted by phone, email and Live Chat. All contact details are on our website. The Customer Care Team

Posted 4 years ago

“The product was good, but the customer service is not accessible enough. Instead of just posting me a missing plug, I had to wait a week and receive a whole new product and then go through a returns procedure and exchange too many emails. It shows that the company has little regards for the environment, and the lack of a phone number for customers combined with web forms which are not suitable for UK addresses makes me question where their focus is.”

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Posted 5 years ago

Our focus is 100% on our customer service. Working remotely and other challenges related to covid left us at times temporarily without a full team and resulted in our responses being a little slower than usual. We do not stock component parts of our products hence a replacement set of string lights was sent to you. We are based in Buckinghamshire, UK, so not sure what you mean regarding having "forms" not suitable for UK addresses. The Customer Care Team

Posted 4 years ago

“This is an excellent light. Well made and first class service from the supplier. It looks good too. My only reservation is that it is not as robust as I would have liked. It is positioned in an exposed position and it will be interesting to see if it survives when the winter gales arrive.”

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Posted 5 years ago

“Where do I start, ordered a lamp from lighting direct 6 weeks ago, I was told lamp was out of stock & they were waiting delivery & asked what I would like to do. I requested a refund, my request & ‘9’ emails were ignored. Then I get an email from a delivery company to say my lamp would be delivered on the 11th December, it didn’t arrive. Tried to contact said delivery company with no response, now awaiting response from lighting direct. Not holding out much hope, on receiving my lamp or my £150 refund!”

Helpful Report

Posted 5 years ago

Thank you for getting in touch. I am not sure what happened here but we cannot locate any emails requesting cancellation and our Accounts and Carrier's records show the delivered light was retained by you. Customer Service Team

Posted 4 years ago

“Write a review? I haven’t receive the light I ordered 6 weeks ago - and you want me to write a review.”

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Posted 5 years ago

If you have received a request for feedback that indicates your order will have been dispatched and delivered shortly. The light you chose was not in stock at the time of your order as advised on our website. Challenging times have meant that unavoidable delays have occurred. Regular updates are sent to allow customers make the choice between accepting any delay or obtaining a refund. Thank you for taking the time to comment.

Posted 4 years ago

“Easily found what I was looking for, straightforward ordering process and delivery as expected.”

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Posted 5 years ago

“Very good value on quality products”

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Posted 5 years ago

“I haven’t received my purchase yet”

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Posted 5 years ago

We apologise for the delay. The Customer Care Team

Posted 4 years ago

“Great product for my seaside cottage very pleased”

Lighting Direct 5 star review on 12th December 2020

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews