Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Easy website to navigate around. Quick easy purchase with fast delivery.”

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Posted 4 years ago

“Excellent range of lights, but what stands out is the superb build quality - quite outstanding. Despatch and delivery is also prompt.”

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Posted 4 years ago

“I regularly purchase items from Lighting Direct and have always found them helpful with a great service”

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Posted 4 years ago

“A lovely quality product at a good price and delivered promptly. Very happy with my purchase”

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Posted 4 years ago

“First time buying from Lighting Direct, I couldn’t fault them. The website was clear and easy to use, the ordering was simple and delivery was quick, well packaged and delivery driver was polite and professional. Wouldn’t hesitate ordering again from Lighting Direct.”

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Posted 4 years ago

“Beautiful high quality lights however the delivery by Hermes was very poor. If I had known that they used Hermes I would have considered another supplier.”

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Posted 4 years ago

We are sorry you are not satisfied. Hermes like all other carriers at the moment are dealing with the various challenges caused by Covid. The Customer Care Team

Posted 4 years ago

“Pleased with my purchase but there was one bulb missing and I got an green bulb instead of a blue one. But the effect of the coloured lights in the garden is lovely.”

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Posted 4 years ago

“the delivery of the goods has been very poor. i was not notified when delivery was to take place so was at work. next day did not hear delivery although in room at side if front door and they did not rung the bell. contacted delivery firm on 23/12/20 but phone cuts off sent e-mail and had no response. so as yet di not have my order. i have sent another email asking to deliver on 29/12/20. hope you cannsirt this as do nit want lights being returned to you. thanks”

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Posted 5 years ago

So sorry Doreen. That should not have happened. An email and a text is usually sent to notify customers of the delivery timeslot. We are very surprised this did not happen in this case. The Customer Care Team

Posted 4 years ago

“Good prices, service and delivery. Would use again.”

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Posted 5 years ago

“We ordered our light fitting on 23rd Dec and it arrived 24th Dec !! You cannot get better service than that. Overjoyed with the service. Well done guys”

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Posted 5 years ago

“Good quality products, well packed and quick delivery”

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Posted 5 years ago

“I can’t fault lighting direct I have used them twice now with no problems”

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Posted 5 years ago

“Absolutely made up.This company is very good.Goods arrived very well package and on time.Will definitely be using again.Thanks Lighting direct”

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Posted 5 years ago

“Superb service with excellent products, pricing, delivery and speedy on-line communication despite covic-19”

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Posted 5 years ago

“Very good customer service.”

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Posted 5 years ago

“Extremely fast delivery of fairy lights for Chistmas! High quality Noma LEDs. Very happy with the service.”

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Posted 5 years ago

“Quick delivery.. product just as described and works well.”

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Posted 5 years ago

“Another false delivery time! Stayed in second time and no delivery. Hermes is hopeless. Another parcel from And Other Stories did not arrive after waiting 3 weeks from a November order. Ann Rowland”

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Posted 5 years ago

I'm very sorry Ann. Your order left us on the afternoon of the 18th December and I note it did not arrive with you until 16:54 on the 22nd. It would seem the driver had problems with his vehicle that took longer than expected to resolve. Due to the sheer amount of parcels in the network Hermes were unable to allocate a different driver. The Customer Service Team

Posted 4 years ago

“My order took a month to arrive. I had one email on the 20th November informing me of a delay and that my order would arrive on the 2nd December. However, after 2 unanswered emails, my 3rd was finally answered and my order arrived on the 20th December! Communication was definitely poor and for a long time I didn’t think I would ever receive my order!”

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Posted 5 years ago

Sincere apologies for the delay with your order which was unavoidable. We were awaiting stock arriving at our warehouse from overseas. We have note of three email responses in reply to you delivery queries. Thank you for your customer. The Customer Care Team

Posted 4 years ago

“Short post light in black was superb quality and sets off my driveway entrance.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews