Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Excellent service and communication”

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Posted 5 years ago

“Well packaged,loved the shape and colour of the lamp. 🙂”

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Posted 5 years ago

“You had a good range of products and prices were about the same every else. I suggest you look at the cost of delivery and your choice of carrier. My order was left on the doorstep even though I answered the doorbell within 30 seconds of it ringing. More importantly the box was sodden in part and looked as though it had been left in a puddle. It wasn’t raining and there was no puddle on my front path.”

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Posted 5 years ago

“Great efficient service and very fast delivery.”

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Posted 5 years ago

“Delivery excellent but goods faulty. Unable to return them . Very disappointed.”

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Posted 5 years ago

Thank you for getting in touch. Not sure why you believe you cannot return a faulty product. As a customer who has placed multiple orders with us have you overlooked the returns section on our website in the rare event a product is faulty or if a customer wishes to return a product under our Change Your Mind policy. There is also information on returning an item both on our order confirmations and delivery notes included in the packaging. The Customer Service Team

Posted 4 years ago

“We needed some specialist bulbs of varying types for our Tiffany lamps! There is a large selection on the Lighting Direct site and were able to find the ones we needed at a good price. Ordered Tuesday evening, delivered Thursday morning. What's not to like! Oh, and very clear instructions should we wish to return the items - which we don't!! Many thanks for a great service.”

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Posted 5 years ago

“Very pleased with this picture light, well made and delivered promptly but unfortunately had been left in the rain before delivery but luckily did not affect the light inside. Not impressed with Hermes.”

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Posted 5 years ago

“My lamp was delivered damaged and I suspect it may have caused by the courier company. Like all problems of this nature, I thought I was about to enter a whole world of pain. Nothing could have been further from the truth. I e-mailed customer services at Lighting Direct with a photo and the response was immediate. New lamp dispatched and received within 48hrs. No quibble, no hassle and professionally resolved. Dominic Milford Derbyshire”

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Posted 5 years ago

“Great quality and quick delivery, thank you”

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Posted 5 years ago

“So quick from placing order to being delivered. My light is beautiful”

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Posted 5 years ago

“Reliable and quick to send items, well packed.”

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Posted 5 years ago

“Received earlier than expected. Replacing a failed light unit. No complaints what so ever.”

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Posted 5 years ago

“Good range of lights and bulbs and fast efficient delivery even during these difficult times . Great !”

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Posted 5 years ago

“Very happy with my purchase, had a slight problem with stock being in and then out again but after contact with customer support this has been resolved thank you .”

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Posted 5 years ago

“Speedy delivery, kept informed .”

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Posted 5 years ago

“Not great Im afraid ordered a lamp on 1st November so far just had bulbs and plug delivered. Also no acknowledgement of purchase and no delivery information on my lamp. I understand times are difficult but this is poor!”

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Posted 5 years ago

I am sorry you are disappointed. We send out regular updates in the event of any delays with products arriving with us. Perhaps these have been overlooked and have gone to junk/spam folder? The Customer Service Team

Posted 4 years ago

“Ordered lighting and paid for 1 to 2 days express delivery, not receiving until 3 days after sending the order. On the positive side they have agreed a refund for that element, but I did have to ask for this, it was not volunteered. Refund not yet in my account.”

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Posted 5 years ago

Apologies for the slight delay with your order. The Customer Care Team

Posted 4 years ago

“The light I purchased was a very good price. It seems to be of good quality. I haven’t put it up yet. I gave 4 stars and not 5, as the communication was not fantastic; my item was delayed which I was informed about but then I did not hear anything else. I emailed but no response and called but there is no function to leave a voicemail. A few days later I received an email saying that Hermes were expecting my parcel.”

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Posted 5 years ago

“Good price for product - delivered in time, as promised.”

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Posted 5 years ago

“Excellent product. First class service.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews