Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,994 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 24th April 2026

Anonymous // 01/01/2019

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“Good prices, service and delivery. Would use again.”

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Posted 5 years ago

“We ordered our light fitting on 23rd Dec and it arrived 24th Dec !! You cannot get better service than that. Overjoyed with the service. Well done guys”

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Posted 5 years ago

“Good quality products, well packed and quick delivery”

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Posted 5 years ago

“I can’t fault lighting direct I have used them twice now with no problems”

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Posted 5 years ago

“Absolutely made up.This company is very good.Goods arrived very well package and on time.Will definitely be using again.Thanks Lighting direct”

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Posted 5 years ago

“Superb service with excellent products, pricing, delivery and speedy on-line communication despite covic-19”

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Posted 5 years ago

“Very good customer service.”

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Posted 5 years ago

“Extremely fast delivery of fairy lights for Chistmas! High quality Noma LEDs. Very happy with the service.”

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Posted 5 years ago

“Quick delivery.. product just as described and works well.”

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Posted 5 years ago

“Another false delivery time! Stayed in second time and no delivery. Hermes is hopeless. Another parcel from And Other Stories did not arrive after waiting 3 weeks from a November order. Ann Rowland”

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Posted 5 years ago

I'm very sorry Ann. Your order left us on the afternoon of the 18th December and I note it did not arrive with you until 16:54 on the 22nd. It would seem the driver had problems with his vehicle that took longer than expected to resolve. Due to the sheer amount of parcels in the network Hermes were unable to allocate a different driver. The Customer Service Team

Posted 4 years ago

“My order took a month to arrive. I had one email on the 20th November informing me of a delay and that my order would arrive on the 2nd December. However, after 2 unanswered emails, my 3rd was finally answered and my order arrived on the 20th December! Communication was definitely poor and for a long time I didn’t think I would ever receive my order!”

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Posted 5 years ago

Sincere apologies for the delay with your order which was unavoidable. We were awaiting stock arriving at our warehouse from overseas. We have note of three email responses in reply to you delivery queries. Thank you for your customer. The Customer Care Team

Posted 4 years ago

“Short post light in black was superb quality and sets off my driveway entrance.”

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Posted 5 years ago

“Excellent service and communication”

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Posted 5 years ago

“Well packaged,loved the shape and colour of the lamp. 🙂”

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Posted 5 years ago

“You had a good range of products and prices were about the same every else. I suggest you look at the cost of delivery and your choice of carrier. My order was left on the doorstep even though I answered the doorbell within 30 seconds of it ringing. More importantly the box was sodden in part and looked as though it had been left in a puddle. It wasn’t raining and there was no puddle on my front path.”

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Posted 5 years ago

“Great efficient service and very fast delivery.”

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Posted 5 years ago

“Delivery excellent but goods faulty. Unable to return them . Very disappointed.”

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Posted 5 years ago

Thank you for getting in touch. Not sure why you believe you cannot return a faulty product. As a customer who has placed multiple orders with us have you overlooked the returns section on our website in the rare event a product is faulty or if a customer wishes to return a product under our Change Your Mind policy. There is also information on returning an item both on our order confirmations and delivery notes included in the packaging. The Customer Service Team

Posted 4 years ago

“We needed some specialist bulbs of varying types for our Tiffany lamps! There is a large selection on the Lighting Direct site and were able to find the ones we needed at a good price. Ordered Tuesday evening, delivered Thursday morning. What's not to like! Oh, and very clear instructions should we wish to return the items - which we don't!! Many thanks for a great service.”

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Posted 5 years ago

“Very pleased with this picture light, well made and delivered promptly but unfortunately had been left in the rain before delivery but luckily did not affect the light inside. Not impressed with Hermes.”

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Posted 5 years ago

“My lamp was delivered damaged and I suspect it may have caused by the courier company. Like all problems of this nature, I thought I was about to enter a whole world of pain. Nothing could have been further from the truth. I e-mailed customer services at Lighting Direct with a photo and the response was immediate. New lamp dispatched and received within 48hrs. No quibble, no hassle and professionally resolved. Dominic Milford Derbyshire”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,994 reviews