Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Good job.well done.”

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Posted 5 years ago

“Easy web site to use, good selection at the right quality and price. Deliverey excellent. Will use again.”

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Posted 5 years ago

“Great service and great product”

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Posted 5 years ago

“Very good website and good choice of quality lighting. I was ordering two very different items and the website did say clearly that my second item would only be available in a few days time which is fine. But I would appreciate a follow up email to confirm when this second item can be delivered. I am very satisfied with my first item which is a string of cluster copper fairy lights. Very warm lighting, absolutely stunning effect.”

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Posted 5 years ago

“Wonderfuly efficient”

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Posted 5 years ago

“Quick, easy order and delivery and competitive price. Thank you”

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Posted 5 years ago

“A great product at a reasonable price. Delivered sooner than promised. I would use them again.”

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Posted 5 years ago

“Good customer service and fast delivery.”

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Posted 5 years ago

“The ordering process was simple. Initial communication thereafter was excellent - I was advised the items were out of stock but expected 17 November and with me approx 20 November. Downhill after that - the deadlines mentioned came and went - I emailed and phoned asking for an update - no response but eventually an email arrived advising despatch. As yet the items are still packaged awaiting our electrician fitting them - accordingly I cannot comment on quality but they look good.”

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Posted 5 years ago

So sorry for the delay. We passed on dates in good faith however unfortunately there were unexpected delays with items coming in from overseas. We hope you are delighted with your choices. The Customer Care Team

Posted 4 years ago

“Prompt service”

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Posted 5 years ago

“The lights are of a good quality - not fitted as yet but sure they will look very classy”

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Posted 5 years ago

“Only received half my order with no explanation or when I will receive the rest.”

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Posted 5 years ago

“Excellent service. Ordered on a Saturday, delivered on the Monday. Wow.”

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Posted 5 years ago

“Ordering was easy. I knew when ordering that there was going to be a delay in deliver so it took nearly 3 weeks to arrive. The light was well packaged. I knew the day before that it was to be delivered the next day. Very pleased with the light.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fantastic service I paid express delivery my lights arrived the very next morning. Just now waiting for the next 3 lights as they are on back order but I knew that anyway. It's great that this company let you know on ordering how many of each item is in stock. Anyway great company quality goods. Five star from me”

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Posted 5 years ago

“Products look great, but they should consider changing couriers (APC). We ordered 4 packages, only 3 arrived. They cut you off when you call them, and do not respond to emails. Guess we just have to hope it turns up! Order I1336142 if anyone's reading this that can advise.”

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Posted 5 years ago

Apologies, the customer care team is always happy to assist in situations such as this.

Posted 4 years ago

“We still haven't received our order..... This has been atleast 3 weeks.”

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Posted 5 years ago

We are very sorry for the unavoidable delay during these challenging times. We are endeavouring to get orders to customers just as quickly as possible I can assure you. The Customer Care Team

Posted 4 years ago

“The ordering and delivery was exceptional ,very nice product would definitely use again.”

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Posted 5 years ago

“Very pleased with item just what I was looking for, ticked all the boxes.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews