Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,918 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont return calls still awaiting 12 light pendant”

Helpful Report

Posted 11 years ago

Thank you for your feedback. We tried to call today as we were awaiting a response from our supplier, and left a message at reception at 14:40. This product was to be sent directly from the supplier and has been signed for today at 12:30 at the delivery address. We apologise for any inconvenience that this delay may have caused. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 5 years ago

“The wattage was so low it did not meet my requirements Three bulobs on their way back Thanks”

Helpful Report

Posted 8 years ago

“Returned faulty.”

Helpful Report

Posted 6 years ago

“The lamp arrived promptly, but was not to our requirements. I have telephoned your service dept. on three different days at intervals and have only been able to contact a recorded message which promised to get back to me. I wanted information on returning the items. You give me 14 days to achieve this. The days are running out and I have had no reply. Your service dept, seems to be *Offensive language removed by Feefo*, Yours faithfully, Jean *Personal information removed by Feefo*”

Helpful Report

Posted 7 years ago

“I returned faulty light but for some obscure reason woman from your office wanted a test certificate & she would not send me a replacement she was very brusque almost rude”

Helpful Report

Posted 6 years ago

“The bulbs took over a week to be delivered even though I paid for express delivery. When they finally arrived they were all smashed. They did send replacements but again, that took 72 hrs to arrive. So, from time I ordered them to the time working bulbs were delivered It took 10 days.”

Helpful Report

Posted 5 years ago

I apologise - despite best endeavours periodically our very fragile goods get damaged in transit. We did our best to resolve the issue as quickly as possible. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Had to enter info 3 times. Signed up because it said I would get 10%off first order. Then told it wouldn't work because lights already discounted. Tried to place order on phone but told I couldn't. Lights look good but shopping experience with yourselves not good.”

Helpful Report

Posted 8 years ago

I am sorry you had difficulty placing your order on our web site. Our Customer Care and Technical Teams are happy to help any customer who needs assistance placing their order on-line. Your order could have been placed over the phone however not in conjunction with the voucher you wanted to use. As explained the items you chose were not eligible for further discount as were already on offer. We constantly review our range to ensure it is as broad and competitively priced as possible. In addition we regularly run special offers reducing prices further and these items only are excluded from further discount, as the terms and conditions displayed with the voucher advise. I am sorry you are not happy with your shopping experience however we did our best to assist when you got in touch. As is standard practice multiple special offers cannot be applied to the purchase of a product.

Posted 5 years ago

“The product was small and didn't come on time had to email them I've ordered a second one and it's has happened again”

Helpful Report

Posted 8 years ago

“Product was fine but delivery appalling. I paid for next day delivery; it arrived three days later after two failed delivery's. First was due to the full delivery address not being passed by Luco to the delivery company. On my request they refunded the delivery fee, but it all caused more stress than was needed.”

Helpful Report

Posted 8 years ago

“By sending correct light that I paid for”

Helpful Report

Posted 6 years ago

“very disapointed light fitting not wired up.....no wires at all to connect the bulb”

Helpful Report

Posted 6 years ago

“2 chips on the sides of the product. Not happy.”

Helpful Report

Posted 6 years ago

I am sorry to hear your light fitting arrived damaged. A quick call to our Customer Care Team would have enabled us to resolve this matter immediately. Now that we are aware we will contact you directly to arrange a resolution. Kind Regards Patricia Customer Care Manager.

Posted 5 years ago

“I complained that my Hermes? package had been left half a mile from my home in the street behind someone?s car. A chap kindly brought it round to me. I emailed the company and a very nice lady called Laura acknowledged my email saying that she had escalated it to her manager who hasn?t bothered to respond with an acknowledgement at least. The goods are fine but I won?t use the company again.”

Helpful Report

Posted 5 years ago

I am sorry you were not happy with your experience. As promised the situation was escalated by the Customer Care Manager to the carriers in order to draw the unsatisfactory manner of delivery to their attention. The Customer Care Team

Posted 4 years ago

“Placed my order 11 days ago and still not had a dispatch email to say when it will be delivered, I am pleased to say that I have now contacted lighting direct and the problem with my order may have been solved, it would seem it is the falt of the courier as it was dispatched but then lost, lighting direct are sending another one out to me,”

Helpful Report

Posted 7 years ago

“DPD have not delivered my package. 3 times failed claiming various reasons. Lastly informed package was delivered to Annna. I have no idea who is Annna ! Max at Lighting Direct did his best to help but my departure for Xmas holiday means I am a Christmas present short and can do nothing to track my parcel. Frustrated. John Doyle. Ps suggest you use other than DPD in future who seem to be using delivery personnel who are unfamiliar with Chelsea Studios layout and unable to cope with Christmas pressure.”

Helpful Report

Posted 6 years ago

“Asked for technical advice which arose from installing their down lighter bulbs. 16 days later I've heard nothing in reply. Do they think that is "customer service". Their website claims a reply could be expected within 2 days.......”

Helpful Report

Posted 9 years ago

“Mixed bag really. Half the order turned up on time - the other half didn't, they had to be chased and then they missed delivery dates, so not impressed at all. Could have been dealt with better comms. Products did eventually arrive but sparky had to be rebooked!!!”

Helpful Report

Posted 9 years ago

“I was sent 2 damaged shelf lights, they must have been damaged before being packed, they have taken over 2 weeks to collect these, they do not answer calls and do not respond to emails. Even of they weren't damaged the quality of the product was appalling. I have no choice now but to go through lengthy process on instigating legal proceedings against them to recover my money. I would advise not to by anything off them or their group company Lyco”

Helpful Report

Posted 5 years ago

I am very sorry your order arrived damaged. Despite best endeavours our fragile goods periodically get damaged in transit and would certainly not have been dispatched in anything other than perfect condition. Your collection was booked, as we promised when you advised of the damage, via DHL and we will investigate as to why this has not taken place as yet. I apologise for the inconvenience caused by the failure of the carrier to attend and will contact you directly with the revised arrangements. You have already been refunded in full for these products - if you could please check your records. If you wish we can forward the transaction details as confirmation. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Awful. Sent the wrong product. Despite contacting them twice to arrange a pick up, still no response. I'm trying to arrange dropping the product off at the local DPD office as I simply refuse to take a day off work to wait in for someone to pick up a product I didn't order! Still awaiting the call....”

Helpful Report

Posted 7 years ago

I am sorry for the inconvenience caused to you. Periodically we make mistakes for which I apologise. Once you made us aware of the error on Friday 11th May we endeavoured to resolve matters as quickly as possible. I am pleased to note that the correct fitting was delivered to you on Wednesday 16th May - had it not been a Bank Holiday weekend it would have reached you even sooner. As per the details sent to you our customer care team will make the arrangements directly with DPD to collect the unwanted item as we do not want to inconvenience you further. This does not necessitate anyone having to wait in. The item can be left in a safe place, with a neighbour or be collected from any UK mainland address. I will contact you again directly to put the above in place for you. I hope you are very pleased with your purchases and thank you for taking the time to comment. Kind RegardsPatricia MullaneCustomer Care Manager

Posted 5 years ago

“Left totally in the dark over the progress of my order. All delivery dates quoted passed with no updates. Need to be more proactive, I do not envisage using again.”

Helpful Report

Posted 5 years ago

I am very sorry for the delay with your order. As shown on the product page at the time of your order this item was not in stock. Unfortunately due to the situation surrounding Covid-19 some delays occurred getting certain products into stock. I am very pleased to advise your order has now left us and is due for delivery tomorrow, 20th July. Thank you for your customer and we very much hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,918 reviews