Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights not arrived as one order still waiting on a light for customer, one light was damaged and I was told out of stock for repair/replacement despite showing as in stock via their own site? !!! Requested countless callbacks, not helpfull at all i still have no resolution....”

Helpful Report

Posted 6 years ago

I am very sorry Mark for the delay in getting this matter resolved. Thank you for taking the time to talk with me today. As discussed, your replacements should be with you on or before tomorrow, Friday 17th. I hope you will shop with us again very soon. Kind Regards Patricia

Posted 5 years ago

“Ordered 5 outside lights on 25th May. Now 15th July and still not turned up!”

Helpful Report

Posted 6 years ago

I am sorry you are disappointed. These solar lights were not in stock when you ordered as advised on the product page of our website. Difficulties surrounding Covid-19 meant they were later coming into stock than expected. I note they have now been dispatched and should be with you shortly. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Shocking service, light took over a week to arrive, I was told on 3 occasions it would arrive next day resulting in me having to pay an electrician over £70 + VAT for call out charges!”

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Posted 10 years ago

“I think the service is non existent, I have now waited over a week for 1 single light ? Hermes whom you use are absolute rubbish, making promises of deliveries and not attending, my Wife has wasted a lot of hrs waiting in for nothing, we will not use you again”

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Posted 6 years ago

“Not the best I have seen. Did not appear all that bothered about it.”

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Posted 7 years ago

“My father bought me a ceiling light from this company The product I received was not what he ordered . The box had the picture of what I ordered but inside the box was completely different product . Then I noticed there is no customerservice phone number to try to contact so I emailed and hoped for answer I received a reply to provide pictures i did and then nothing happened 2 days after I emailed again ( see you have to follow up yourself they didn't even do that) after couple of days they said they are following up with the warehouse. And someone will come and collect the wrong product. . 10 days later DHL went to my dads to pick up the product as they wrongly had the billing address instead of where it did ship . Luckily we were living a street apart and my dad gave the right address to dhl guy but what if I was living in another town ?? . And today I finally got the right product . . My experience customer service and warehouse check is pretty awful . The 1 star I'm giving is because the product looks OK not sure if it works yet”

Helpful Report

Posted 6 years ago

Thank you for getting in touch. I am sorry you are not happy with the speed of our customer service. We have a clear process if customers have any kind of query which is set out on our website. To be fair to all customers queries are dealt with chronologically. The matter you raised was in fact not an issue in our warehouse, but a supplier error. They had a packing mishap and the wrong light was enclosed in the product box. Hence this took a little longer than we would like to resolve as they had to re-open and check all their stock of that particular light. Unfortunately, despite best efforts errors occur and as soon as we were made aware we set about making things right for you. I will feedback to our carriers reference your further complaint on the collection. i hope you are delighted with your light. Kind Regards, Patricia

Posted 5 years ago

“I ordered two fixtures to fit for my client and had booked a date for the items to arrive. The delivery was not made on two agreed occasions and there was no way of actually speaking to a person. I had to reschedule with my client twice. Secondly, one of the fittings delivered is faulty. I have had to purchase new fittings (from elsewhere) and go back to fit them. Another extra day wasted. This should have been such a straightforward process but it became tedious. I am sending the fittins back.”

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Posted 8 years ago

“Ordered on 1st Aug still has not come”

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Posted 8 years ago

“Didn't respond to a complaint regarding the useless delivery service of DPD, hence the one star, won't buy from them again.”

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Posted 7 years ago

“I ordered next day delivery before Xmas, the order took more than a month to turn up. During this time I had 3 separate delivery dates all of which I was informed by through email with no explanation as to why it was further delayed. I emailed customer services as per the email suggested and was told to wait up to 3 days for a response. After 4 days and no response I rang customer services to be told that the order was further delayed but it would definitely be delivered the following Wednesday and that I would be informed every day if there were any changes. I had no contact from customer services and the product arrived on Thursday not Wednesday. When the product arrived there was a dent in the track. I am extremely disappointed with the quality of service received and have received no apology to date.”

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Posted 9 years ago

“Bought 2 one deliverd broken .other one different colour glass any way. replacement not yet arrived but one is very good quality .”

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Posted 7 years ago

“Terrible service and poor resolution. The item was purchased for a birthday present but only contained the bulb not the lamp! It was only when I enquired about when the lamp would be delivered that I was told it was out of stock. The item was listed as available on the website and in every confirmation email it was listed as being delivered on a specific date. Since complaining I was initially challenged and made out to be either stupid or a liar and once the error with the delivery information was proved I was told that things would be further reviewed but that was 5 days ago and I've not had any follow up since.”

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Posted 7 years ago

“The lights that I bought took over a month to arrive and then the wire fittings did not go over the jar and I broke a jar trying to fit them. They were not fit for purpose. However after emailing I did get a full refund. Still disappointing though as the lights would of looked lovely in my garden”

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Posted 8 years ago

“You test the prduct before you dispatch them.”

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Posted 7 years ago

“I'm really disappointed in the lights. They look barely on. If I wanted non exsistent lighting I would have gone for battery powered. I have battery fairy lights brighter that these. I would actually really like my money back and return the bulbs”

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Posted 9 years ago

“Very quick response to quote their terms and conditions back at me when i tried to complain”

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Posted 6 years ago

Thank you for getting in touch Michaela. This product has not been sent back to us therefore I am not sure why you state at this point we have refused you a refund. We received an email with an enquiry regarding returning the item to which we responded. As with all retailers, returned items have to come back to us as-new and fit for resale. Of course products have to be opened to be inspected properly by the purchaser - that is without question. We just ask that the packaging is handled with care. This information is on our web site and also on the dispatch note within the delivery box. I am sorry you are disappointed with the light itself. It has proved very popular with customers as does not require any mains wiring and therefore very straightforward to install. The price of £24.00 also makes it very appealing to customers and many purchase in multiples. I will contact you directly to discuss your return further. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Use a courier that actually delivers or at least recognises their own tracking numbers. Still haven?t had my 2 day delivery on day 8”

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Posted 6 years ago

“lights and bulbs came over three weeks late”

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Posted 8 years ago

“The service has been fine but the light is rubbish and not fit for purpose! Disappointed”

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Posted 8 years ago

“Send me my product before wanting a review”

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Posted 6 years ago

Apologies if the review request was sent prematurely. It is intended to arrive a few days after delivery. The Customer Care Team

Posted 4 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews