Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,019 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order 11 days ago and still not had a dispatch email to say when it will be delivered, I am pleased to say that I have now contacted lighting direct and the problem with my order may have been solved, it would seem it is the falt of the courier as it was dispatched but then lost, lighting direct are sending another one out to me,”

Helpful Report

Posted 8 years ago

“DPD have not delivered my package. 3 times failed claiming various reasons. Lastly informed package was delivered to Annna. I have no idea who is Annna ! Max at Lighting Direct did his best to help but my departure for Xmas holiday means I am a Christmas present short and can do nothing to track my parcel. Frustrated. John Doyle. Ps suggest you use other than DPD in future who seem to be using delivery personnel who are unfamiliar with Chelsea Studios layout and unable to cope with Christmas pressure.”

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Posted 7 years ago

“Asked for technical advice which arose from installing their down lighter bulbs. 16 days later I've heard nothing in reply. Do they think that is "customer service". Their website claims a reply could be expected within 2 days.......”

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Posted 9 years ago

“Mixed bag really. Half the order turned up on time - the other half didn't, they had to be chased and then they missed delivery dates, so not impressed at all. Could have been dealt with better comms. Products did eventually arrive but sparky had to be rebooked!!!”

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Posted 10 years ago

“I was sent 2 damaged shelf lights, they must have been damaged before being packed, they have taken over 2 weeks to collect these, they do not answer calls and do not respond to emails. Even of they weren't damaged the quality of the product was appalling. I have no choice now but to go through lengthy process on instigating legal proceedings against them to recover my money. I would advise not to by anything off them or their group company Lyco”

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Posted 6 years ago

I am very sorry your order arrived damaged. Despite best endeavours our fragile goods periodically get damaged in transit and would certainly not have been dispatched in anything other than perfect condition. Your collection was booked, as we promised when you advised of the damage, via DHL and we will investigate as to why this has not taken place as yet. I apologise for the inconvenience caused by the failure of the carrier to attend and will contact you directly with the revised arrangements. You have already been refunded in full for these products - if you could please check your records. If you wish we can forward the transaction details as confirmation. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 6 years ago

“Awful. Sent the wrong product. Despite contacting them twice to arrange a pick up, still no response. I'm trying to arrange dropping the product off at the local DPD office as I simply refuse to take a day off work to wait in for someone to pick up a product I didn't order! Still awaiting the call....”

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Posted 8 years ago

I am sorry for the inconvenience caused to you. Periodically we make mistakes for which I apologise. Once you made us aware of the error on Friday 11th May we endeavoured to resolve matters as quickly as possible. I am pleased to note that the correct fitting was delivered to you on Wednesday 16th May - had it not been a Bank Holiday weekend it would have reached you even sooner. As per the details sent to you our customer care team will make the arrangements directly with DPD to collect the unwanted item as we do not want to inconvenience you further. This does not necessitate anyone having to wait in. The item can be left in a safe place, with a neighbour or be collected from any UK mainland address. I will contact you again directly to put the above in place for you. I hope you are very pleased with your purchases and thank you for taking the time to comment. Kind RegardsPatricia MullaneCustomer Care Manager

Posted 6 years ago

“Left totally in the dark over the progress of my order. All delivery dates quoted passed with no updates. Need to be more proactive, I do not envisage using again.”

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Posted 6 years ago

I am very sorry for the delay with your order. As shown on the product page at the time of your order this item was not in stock. Unfortunately due to the situation surrounding Covid-19 some delays occurred getting certain products into stock. I am very pleased to advise your order has now left us and is due for delivery tomorrow, 20th July. Thank you for your customer and we very much hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 6 years ago

“Can I suggest you ask for a review after their delivery has taken place, alway irritating to ask how you did when nothing has arrived yet. Just demonstrates what a vacuous procedure this online bolstering is.”

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Posted 6 years ago

“One light does. Not work and they are discontinued”

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Posted 7 years ago

“Electric tooth brush will not fit the shaver point correctly. It fits enough to work but wobbles in the connection so I will not use it I contacted customer service who checked out the problem with their management Management response was that the shaver point was for shavers only. I find this difficult to except as this has never been a issue with my the unit I was attempting to replace. As I had installed the light customer service stated that they would not except the light back.”

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Posted 6 years ago

“Very poor had a broken lantern they said they couldn't get one as they were not sold as a separate item. Was told had to buy a complete new unit although only had 24 hours. Managed to purchased one in 48 hours from importer/wholesaler”

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Posted 6 years ago

All of our lights arrive in stock complete and ready for dispatch. We do therefore not have any spare parts for our products. If lights become damaged in transit we replace the whole product. I am sorry you had an accident with your light however we were unable to assist due to not being the manufacturer. The Customer Care Team

Posted 4 years ago

“2 nuts where missing on delivery - I emailed Peter Monday first thing (in fact Sunday night) explaining & could he pop 2 in the post asap as electrician coming Thursday. His response was - email had been forwarded to customer services to deal with, if I needed them urgently give them a call myself...we called & left a message, plus I emailed only to be told 3 days later that they will put them in the post IF they have them!! How frustrating! Having worked in CS myself, I would have owned the problem if I'd been Peter & found out if there were 2 nuts that could have been sent out, secondly, how can it take 3 days for such a vague response....Not award winning in my view. A week later, we have no nuts & still do not know when (or if) we will be getting them....”

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Posted 8 years ago

“I'm afraid i can't rate your service as i have received the lightbulbs, do you have any idea when they might arrive ?? i ordered them on 11th July. thank yo.”

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Posted 8 years ago

“Online offer of free postage not fulfilled”

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Posted 9 years ago

“Very happy with my pendant but the bulb that was cross sold to me didn't fit the pendant as was too wide. Very disappointing”

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Posted 9 years ago

“I think the lockdown has fragmented their internal communications. I will give a more realistic assessment after the crisis.”

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Posted 6 years ago

Thank you for your understanding. We are following Government Guidelines with many personnel working remotely. I apologise if our response times are a touch slower than usual. The Customer Care Team

Posted 4 years ago

“I had to rate it one star because the state the delivery came in was shocking (see video)”

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Posted 6 years ago

“Deliver on time”

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Posted 8 years ago

“I live in France and as I was in England for a short time, I ordered from you a garden light, to be delivered to an UK address. The Item was delivered but unfortunately on two occasions we missed the deliver. So we went to the DPD depot in Ecclesfield, only to be told that you had recalled the item. As we are now back in France could you arrange for a full reimbursement of the purchase price”

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Posted 8 years ago

“Lights came quickly but have already stopped working! Pretty disappointed.”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,019 reviews