Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,017 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light shade arrived totally smashed and they didn't have any more in stock after sales was very good and refunded quickly”

Helpful Report

Posted 8 years ago

“I chose the light I wanted on the internet and had a few companies to choose from which sold the light. Instead of going for the cheapest company, I went for this company as it had the quickest delivery time of "next working day". I ordered this Saturday morning and I expected this to be delivered on Monday as I consider this to be the "next working day". This was important to me as I was off work all weekend including Monday. However, I received an email Monday evening stating the light had been dispatched. Tuesday I was back at work and came home to a missed parcel note through my door so I've had to rebook this for a week later when I was off work again. Had I known this would happen, I would have ordered the light elsewhere and gone for a cheaper company. What a waste of time! It remains to be seen if this is delivered to me tomorrow. I'll never order from this company again. Very disappointed.”

Helpful Report

Posted 11 years ago

I am sorry for the confusion. We work a standard 8.30-5.30 Mon to Friday as on the website. Your order was therefore received on Monday 6th and dispatched that day for delivery on Tues 7th as advised via email along with tracking on the 6th. Unfortunately due to the misundersatanding you were not home on 7th to take in the parcel and Fedex were unable to deliver so held it until 14th as requested when it was delivered and signed for. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Product failed after 5 minutes clearly a wiring problem. I tried to repair this myself which is why it is not being returned. A shoddy and badly made product.”

Helpful Report

Posted 6 years ago

“Two bedside lamps were order with express delivery (1-2 working days) on 22 May. There was no indication about stick issues until I had placed the order where I was told that they were not in stock and I would be informed when they were. I then received an emailed informing me that they were being dispatched separately the second of which did not arrive until the 2 May. Additionally the second lamp arrived with a European plug not UK so I have had to pay for a new plug. They did refund me the express delivery charge of £2.48. Won?t be in a rush to use them again...”

Helpful Report

Posted 6 years ago

“Have not received my light as yet so can't review it. When do you think I might get it.????”

Helpful Report

Posted 8 years ago

“This company has taken my order and my money on the 3rd of January, failed to deliver the light shade, sends me and invoice and asks how they did! I have phoned the company four times, emailed twice,resorted to twitter and still nothing. I note from the invoice that they have used the wrong postcode and even inserted a middle initial in my name, which I do not have! Do not bother to order from this company. I just hope I get my money back, which at this stage I doubt.”

Helpful Report

Posted 7 years ago

I am sorry you have not received your order as yet however as per my previous emails we dispatch goods as per the information received from the customer at the time of the transaction. I have forwarded a copy of your order confirmation to you directly showing the details provided to us when the order was placed. We duly dispatched the goods to the address and postcode provided by you. Orders are received and processed electronically therefore there is no opportunity for details provided by customers to be amended in any way. We would always recommend that customers review their order before finalising any transaction. As previously requested, please confirm the correct address to customerservice@lighting-direct.co.uk and we will contact our supplier to ensure the successful delivery of your order. i look forward to hearing from you.Kind RegardsPatriciaCustomer Care Manager

Posted 5 years ago

“We have now been delivered 3 light all with faults. One parcel was totally crushed with a very damaged shade.”

Helpful Report

Posted 10 years ago

“The service was very good but the light bulbs don?t work they rattle in side like they are faulty”

Helpful Report

Posted 7 years ago

I am sorry to hear the two bulbs you bought were faulty. Clearly if they are rattling they were somehow damaged in transit. Our Customer Care Team would have been more than happy to assist you immediately had you reported the damage on receipt. I will contact you directly with a view to resolving matters now that we are aware there is a problem. Kind Regards Patricia

Posted 5 years ago

“Dreadful website - took me 3 goes to successfully register and purchase - and i do lots of internet shopping. The discount code they emailed me didn't work! Communication about when your order will arrive could be better.”

Helpful Report

Posted 8 years ago

“Haven?t received my goods yet”

Helpful Report

Posted 6 years ago

“I am still waiting for a response to my email to customer service after 4 days Item was damaged No communication”

Helpful Report

Posted 8 years ago

“When I ordered the lamps I payed for next day delivery but they were delivered to a different address 4 days later. I received an email saying delivery was later but I was charged for next delivery and was not expecting them to be delivered to a different address as well where I had to go and collect them.”

Helpful Report

Posted 9 years ago

“Service was great. But I don?t appreciate the spam I received afterwards”

Helpful Report

Posted 6 years ago

“Lied to me about delivery date”

Helpful Report

Posted 6 years ago

“Ordered 2 lights showing in stock and 2 bulbs, paid for next day delivery. 2 days later bulbs arrived but no lights; despite endless emails none mentioned that lights were out of stock. Company do not seem to see any issue and refusing to refund the extra delivery charge. Sign of a company is how they deal with problems- Disappointing”

Helpful Report

Posted 8 years ago

“Customer service is appalling. I placed an order on Weds. It was due to be delivered on Fri. When the item did not arrived, I called customer service and I was told the item is sitting there waiting to be posted since I have chosen 3-5 days delivery option (although this was not true. Their system does not give any other delivery options). I pointed that I need the item for the weekend, I was then told that I have to pay extra for the Sat delivery which I reluctantly paid. But they failed to deliver the item on Sat. I called on Monday (several times) and I was then told the item is ready for delivery for Tues. I told them that I am cancelling my order and I don?t want their services and I was told they have taken the money out of my account and will only be refunded when they receive the goods back!”

Helpful Report

Posted 8 years ago

“I loved the product but a couple of days after I purchased them you reduced it by £10”

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Posted 6 years ago

As with all retailers we have various promotions running throughout the year. We are sorry you missed out this time. The Customer Care Team

Posted 4 years ago

“The item arrived later than I expected and didn't work. To avoid anymore delay and waste of my time I bought a replacement locally!”

Helpful Report

Posted 9 years ago

I am sorry you are disappointed with your shopping experience and will of course contact you directly about the bulb you purchased. With regard to your comments on delayed delivery - you ordered on Monday 26th June @ 13:52 choosing the delivery option of up to five days. Your order was delivered by DPD just after mid day on Friday 30th June, thus within the time frame you yourself chose. I am therefore confused at this part of your feedback. Thank you for taking the time to comment. Kind Regards PatriciaCustomer Care Manager

Posted 5 years ago

“Unfortunately when we fitted our lights to the wall they were not cool white as described on the box, but yellow white. Too much hassle to send back but won?t use you again!”

Helpful Report

Posted 7 years ago

I am sorry you are not happy with your purchase. We only stock this light in cool white so I think perhaps it may be your perception of the light colour as it does not come in warm white. Having investigated we have sent out the light as per the details of your order. Thank you for getting in touch. Kind Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“The service for delivery was fine the product is totally not as expected , the lights are more industrial looking than I expected but as they were being placed at first floor height I went ahead and let the electrician fit them as it was really for the lighting effect that I had purchased them , they are nothing like what I expected or as advertised in the picture certainly no more than a basic light , infact the £15.00 ones that I took down from band q were better I paid £70.00 each for these as I thought they were going to give me an up and down light effect , they definatly don?t”

Helpful Report

Posted 7 years ago

Lighting Direct is rated 4.7 based on 17,017 reviews