Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,918 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very good but the light bulbs don?t work they rattle in side like they are faulty”

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Posted 6 years ago

I am sorry to hear the two bulbs you bought were faulty. Clearly if they are rattling they were somehow damaged in transit. Our Customer Care Team would have been more than happy to assist you immediately had you reported the damage on receipt. I will contact you directly with a view to resolving matters now that we are aware there is a problem. Kind Regards Patricia

Posted 5 years ago

“Dreadful website - took me 3 goes to successfully register and purchase - and i do lots of internet shopping. The discount code they emailed me didn't work! Communication about when your order will arrive could be better.”

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Posted 7 years ago

“Haven?t received my goods yet”

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Posted 5 years ago

“I am still waiting for a response to my email to customer service after 4 days Item was damaged No communication”

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Posted 8 years ago

“When I ordered the lamps I payed for next day delivery but they were delivered to a different address 4 days later. I received an email saying delivery was later but I was charged for next delivery and was not expecting them to be delivered to a different address as well where I had to go and collect them.”

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Posted 8 years ago

“Service was great. But I don?t appreciate the spam I received afterwards”

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Posted 6 years ago

“Lied to me about delivery date”

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Posted 6 years ago

“Ordered 2 lights showing in stock and 2 bulbs, paid for next day delivery. 2 days later bulbs arrived but no lights; despite endless emails none mentioned that lights were out of stock. Company do not seem to see any issue and refusing to refund the extra delivery charge. Sign of a company is how they deal with problems- Disappointing”

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Posted 7 years ago

“Customer service is appalling. I placed an order on Weds. It was due to be delivered on Fri. When the item did not arrived, I called customer service and I was told the item is sitting there waiting to be posted since I have chosen 3-5 days delivery option (although this was not true. Their system does not give any other delivery options). I pointed that I need the item for the weekend, I was then told that I have to pay extra for the Sat delivery which I reluctantly paid. But they failed to deliver the item on Sat. I called on Monday (several times) and I was then told the item is ready for delivery for Tues. I told them that I am cancelling my order and I don?t want their services and I was told they have taken the money out of my account and will only be refunded when they receive the goods back!”

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Posted 8 years ago

“I loved the product but a couple of days after I purchased them you reduced it by £10”

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Posted 5 years ago

As with all retailers we have various promotions running throughout the year. We are sorry you missed out this time. The Customer Care Team

Posted 4 years ago

“The item arrived later than I expected and didn't work. To avoid anymore delay and waste of my time I bought a replacement locally!”

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Posted 8 years ago

I am sorry you are disappointed with your shopping experience and will of course contact you directly about the bulb you purchased. With regard to your comments on delayed delivery - you ordered on Monday 26th June @ 13:52 choosing the delivery option of up to five days. Your order was delivered by DPD just after mid day on Friday 30th June, thus within the time frame you yourself chose. I am therefore confused at this part of your feedback. Thank you for taking the time to comment. Kind Regards PatriciaCustomer Care Manager

Posted 5 years ago

“Unfortunately when we fitted our lights to the wall they were not cool white as described on the box, but yellow white. Too much hassle to send back but won?t use you again!”

Helpful Report

Posted 6 years ago

I am sorry you are not happy with your purchase. We only stock this light in cool white so I think perhaps it may be your perception of the light colour as it does not come in warm white. Having investigated we have sent out the light as per the details of your order. Thank you for getting in touch. Kind Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“The service for delivery was fine the product is totally not as expected , the lights are more industrial looking than I expected but as they were being placed at first floor height I went ahead and let the electrician fit them as it was really for the lighting effect that I had purchased them , they are nothing like what I expected or as advertised in the picture certainly no more than a basic light , infact the £15.00 ones that I took down from band q were better I paid £70.00 each for these as I thought they were going to give me an up and down light effect , they definatly don?t”

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Posted 6 years ago

“The light colour was advised as black, its not it is graphite; thus its a wrong colour to match the other similarly designed lights. We will be returning the product and seeking a refund.”

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Posted 6 years ago

“The quality of the Dingle LED light was very poor It should not cost £5 to return a product if poor quality”

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Posted 7 years ago

“The wrong light was sent. I emailed supplier and heard nothing back.”

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Posted 5 years ago

Apologies, our response times are slightly longer at the moment due to Covid challenges. The Customer Care Team

Posted 4 years ago

“The light only stayed bright for about 2hrs and then dimmed. Not very good!”

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Posted 7 years ago

“Excellent product, excellent price, packed well but badly let down by their delivery partner FedEx with their attitude to deliveries and their customers who don't seem to want to follow their own options on their own delivery card, ignoring customer delivery instructions and delivering items just where they feel like it.”

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Posted 11 years ago

“At 10:25 am I was told light fittings would be delivered between 11:00 and 13:00 the same day. Totally inadequate notice. Checked App was set to re-deliver next working day but the courier still left the parcel outside. It rained overnight.”

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Posted 5 years ago

“I placed two orders several weeks apart. There was no communication from the company until I instigated a complaint due to non arrival. On both occasions they were out of stock so, next day delivery was never going to happen. Yes they apologised but the same mistake twice.......”

Helpful Report

Posted 10 years ago

I am sorry you experienced delay in receiving your orders. Periodically difficulties can be encounted getting very popular items into stock although we do our best to ensure this is not a regular occurance. Currently we are taking steps to make sure this happens on an even rarer basis and look forward to having even more stock immediately available to our customers. With regard to the lack of communication, this was due to a breakdown in process on our part and for this we apologise. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,918 reviews