Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was not as expected but the returns process ran smoothly.”

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Posted 8 years ago

“It was necessary for me to return my first order and trying to download my returns slip difficult. I entered into the chat line and I was doing everything they suggested , after they checked the system it then delivered.”

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Posted 6 years ago

“Love the lights, make a real difference to the house. However on arrival one light was broken. This was resolved quickly and another was delivered next day.”

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Posted 8 years ago

“The bulb won?t stay lit”

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Posted 5 years ago

“Product details vague and don't let you know when buying electrical lighting that wiring is not included”

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Posted 5 years ago

“Seem to believe that a single purchase means that the customer needs to be spammed with 'flash sale' emails on at least a daily basis. As a domestic customer it is extremely unlikely that any of these would be of interest. So rather than one satisfied customer the supplier's action only eroded the experience.”

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Posted 6 years ago

“I was told my order would be delivered in 3 days it took 9 days and I changed to say I would pick it up at a local Sainsbury?s I received a text tosayitwould be there the next day I never heard any more and it was finally delivered to my home address luckily there were workmen on steroids except the delivery”

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Posted 7 years ago

“The main problem was the waiting time on the phone when trying to contacts Customer Service. I left my phone number as requested but no one phoned back. On my second attempt two daus later, the phone was answered immediately by a lady called Kathryn, who was very helpful.”

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Posted 5 years ago

“Shade and bulbs 2 deliveries 2 separate days, unnecessary packaging,.Poor delivery planning !!! My time wasted having to wait in twice !!!”

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Posted 6 years ago

“The lights that arrived were a different colour to the ones I thought I purchased online.”

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Posted 8 years ago

“Packaging inadequate resulting in broken item”

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Posted 5 years ago

“I ordered them and the next day got an email saying they were either out of stock or discontinued and to call to make amendment on my order.... I never did but then a few days later got an email saying they were on their way! I assumed perhaps I wasn?t getting all 15 that I ordered but I did! And they are brilliant!”

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Posted 6 years ago

“Overpriced for quality of lamp”

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Posted 4 years ago

“Delivery service with DPD was poor. Initially, when due to severe weather it was acceptable but then was not rescheduled until we called them direct. Ordered 25 Feb received item 7 Mar.”

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Posted 7 years ago

“You said you would send an email when the parcel had been dispatched, and I would be able to track it on it's way here. That did not happen. Also the light fitting arrived in a massive Cardboard Box, with lots of cushion packing. What a waste, over the top, come on get a grip. Also this light fitting is dearer on your Lyco website, than it is on your Lighting Direct website. What is going on. I will say though, the package arrived fairly quickly. It was even delivered on a Saturday.”

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Posted 5 years ago

“The lights seem fine and were good value for money but some of the items were delayed and the delivery system was confusing and illogical - why deliver two identical lights on different, consecutive days. Also why send out an invoice after I paid weeks earlier and not sent out a dispatch note - mostly trivial complaints I know but it left me less that satisfied.”

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Posted 4 years ago

“You could have safely packed the led lights ...tiny lights were supplied in a huge box with very little padding. Thankfully they work ok...”

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Posted 5 years ago

“Too small had trouble finding it difficult to return for refund am now waiting on my refund”

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Posted 5 years ago

“Unfortunately my light was incorrectly delivered elsewhere. Probably more the fault of the carrier, FedEx rather than Lighting Direct, but still disappointing.”

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Posted 8 years ago

“I wish the battery case was fixed in the base as the others I have it is fixed, but other wise very nice”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews