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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the light on 28th May and it was despatched on that day according to the invoice I received. I paid extra for Express delivery 1-2 days and unfortunately the item was not delivered until 2nd June which is hardly "express "Not quite as swift”

Posted 3 years ago

“Not overly happy. Lights look great, service was good as well, but I bought two packs, (12 bulbs in total) and 3 of 12 are not working. 1 didn't work straight out of the box and 2 more not working after 2 days. Waiting to see how many not going to work tonight. Shame as they are lovely looking lights.”

Posted 3 years ago

“The item was fine but the delivery time was way off seeing as I had paid for a rapid delivery”

Posted 3 years ago

“Selecting a, d order g was very easy. However deliver was somewhat confused with attempted delivery well before the time slot given and a successful delivery well after the redelivery slot.”

Posted 3 years ago

“Good service until package was delivered with 50% of contents broken - awaiting replacement.”

Posted 3 years ago

“Waited the right amount of time however stayed in all day that hermes were meant to deliver then to get email that product is too big so will take another 48hrs to arrive maybe look at getting a new courier service so havent received product yet so can't comment on actual light”

Posted 3 years ago

“one of the lights was missing a part and we could not use it”

Posted 3 years ago

“Good lights long delivery”

Posted 3 years ago

“One of the lights ordered was not as advertised. I ordered 4 lights which are supposed to shine bright white it that makes sense. 3 of them do and one shines in a very dull bronze type shade of white. Quality of the product good although there was glue attached to two of the lights. Paid for delivery which in effect was very slow”

Posted 3 years ago

“I still have not received the 2 tubes (Item 60841)which were due 14.5.20. Fitting 71030 was received soon after order & is OK”

Posted 3 years ago

“We ordered lights, paid for them, they were delivered as you would expect.”

Posted 3 years ago

“Initially Good response from customer services however, I am still waiting for an answer to my problem then I will rate my experience”

Posted 3 years ago

“Should not be using Hermes who claim they have delivered.Only the 4 Batteries have arrived. We are locked down and are here all the time.They say they put the parcel through the letter box.Not possible! No indication when they were coming.What day or time,Just they had come. Their depot in York has an awful reputation.Please could you send another picture light etc. Many thanks.”

Posted 3 years ago

“Product not yet arrived ! (13.5.2020)”

Posted 3 years ago

“Had a problem with the delivery ,left @ wrong place. Had a lot of problems getting it resolved. It was difficult to speak to someone and I left message and emails and had no response,had to follow it up several times to get it sorted. Finally my praise for a lady called Kathryn who was marvellous and sorted it all out.”

Posted 3 years ago

“Packaging inadequate resulting in broken item”

Posted 3 years ago

“Initial response to order enquiry good, but disappointed not to have been informed of impending sale before order placed. Delayed response to follow up query meant that second order delayed unnecessarily.”

Posted 3 years ago

“I was a little disappointed with lighting direct because I ordered 6 ceiling lights and 6 gu10 bulbs. On the website it said they were in stock so I.ordered them and it was only when the confirmation email came through that they told me the order would be "in two parts" so part of the order was not in stock. Luckily I didnt have to wait very long, but why weren't they honest in the first place?”

Posted 3 years ago

“Service was good and the lamps are very nice but the shades look cheap, not like the picture”

Posted 3 years ago

“Your service was great so are 3 of the 3 products but the set of 6 eureka lights only 3 work so not very happy with them”

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews