Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,033 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Excellent outdoor lights. Really good quality should last for years. They look amazing up. They were delivered quickly. Would highly recommend this company”

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Posted 6 years ago

“Ordered 10th June and haven?t received them yet.”

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Posted 6 years ago

“Highly recommended. Quick delivery. Light fitting exactly as described. Food quality and great value.”

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Posted 6 years ago

“My father bought me a ceiling light from this company The product I received was not what he ordered . The box had the picture of what I ordered but inside the box was completely different product . Then I noticed there is no customerservice phone number to try to contact so I emailed and hoped for answer I received a reply to provide pictures i did and then nothing happened 2 days after I emailed again ( see you have to follow up yourself they didn't even do that) after couple of days they said they are following up with the warehouse. And someone will come and collect the wrong product. . 10 days later DHL went to my dads to pick up the product as they wrongly had the billing address instead of where it did ship . Luckily we were living a street apart and my dad gave the right address to dhl guy but what if I was living in another town ?? . And today I finally got the right product . . My experience customer service and warehouse check is pretty awful . The 1 star I'm giving is because the product looks OK not sure if it works yet”

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Posted 6 years ago

Thank you for getting in touch. I am sorry you are not happy with the speed of our customer service. We have a clear process if customers have any kind of query which is set out on our website. To be fair to all customers queries are dealt with chronologically. The matter you raised was in fact not an issue in our warehouse, but a supplier error. They had a packing mishap and the wrong light was enclosed in the product box. Hence this took a little longer than we would like to resolve as they had to re-open and check all their stock of that particular light. Unfortunately, despite best efforts errors occur and as soon as we were made aware we set about making things right for you. I will feedback to our carriers reference your further complaint on the collection. i hope you are delighted with your light. Kind Regards, Patricia

Posted 6 years ago

“Ordered three outside lights Came on date received text to say on way. Look fab installed by Electrian”

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Posted 6 years ago

“Very good service putting many very large firms to shame with such a speedy delivery.”

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Posted 6 years ago

“Thrilled with these lights which, are now in situe!”

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Posted 6 years ago

“We ordered the light fitting and it arrived the next day on our doorstep! Amazing service and such a beautiful fitting. Thank you!”

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Posted 6 years ago

“Easy transaction, delivery when promised.excellent packaging.”

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Posted 6 years ago

“Prompt delivery after ordering. Brick lights bought were exactly as described. Good quality product and would recommend buying from Lightning Direct.”

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Posted 6 years ago

“Fast, accurate delivery. Item arrived within two days (unlike a different company which took more than two weeks despite a "3-5 days" promise on their Web-site). I rate Lighting Direct best because they kept - and even exceeded - their promise. No hassle, no worries, just great service.”

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Posted 6 years ago

“Excellent communication. They rectified an issue straight away. Will continue to use them going forward.”

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Posted 6 years ago

“Again, great service and prompt delivery. Quality product, competitively priced.. highly recommend Lighting Direct”

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Posted 6 years ago

“No problem with Lighting Direct, good choice and respond quickly. The problem however is they have chosen Hermes as their delivery partner so you have 50/50 chance of receiving your item and as I have found out it is impossible to use them to return the item, having to find another way of returning it.”

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Posted 6 years ago

“Prompt service and quality of products very good”

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Posted 6 years ago

“This is the 2nd/3rd time I have used these guys. Always super quick delivery, well packaged and great quality at a good price. Will use again.”

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Posted 6 years ago

“My product had a delayed delivery date due to the COVID-19 crisis. Lighting Direct kept me informed, even offering a refund. I waited it out and my product was delivered earlier than the delivery date. Great customer service”

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Posted 6 years ago

“Excellent service with a great product”

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Posted 6 years ago

“I loved the product but a couple of days after I purchased them you reduced it by £10”

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Posted 6 years ago

As with all retailers we have various promotions running throughout the year. We are sorry you missed out this time. The Customer Care Team

Posted 4 years ago

“Easy to order, great range of products. Quick delivery.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,033 reviews