Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Great service kept me informed as when I would receive my order.The lamp I ordered was even better than I imagined. Definitely recommend the service and the product is unique.Also it was the best price than its competitor's Lucida Thor Lamp”

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Posted 5 years ago

“Beautiful lights just as pictured and reasonably quickly delivered given current world delays!”

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Posted 5 years ago

“promp delivery.”

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Posted 5 years ago

“Great service, personal, helpful and made very easy...”

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Posted 5 years ago

“Ordered 5 outside lights on 25th May. Now 15th July and still not turned up!”

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Posted 5 years ago

I am sorry you are disappointed. These solar lights were not in stock when you ordered as advised on the product page of our website. Difficulties surrounding Covid-19 meant they were later coming into stock than expected. I note they have now been dispatched and should be with you shortly. Thank you for getting in touch. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Lights not arrived as one order still waiting on a light for customer, one light was damaged and I was told out of stock for repair/replacement despite showing as in stock via their own site? !!! Requested countless callbacks, not helpfull at all i still have no resolution....”

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Posted 5 years ago

I am very sorry Mark for the delay in getting this matter resolved. Thank you for taking the time to talk with me today. As discussed, your replacements should be with you on or before tomorrow, Friday 17th. I hope you will shop with us again very soon. Kind Regards Patricia

Posted 5 years ago

“Service and delivery excellent, however it was not until the light arrived the instructions indicated that an earth spike was required for installation . This item is not available from lighting direct and had to be sourced from elsewhere. If I had known this I wouldn't have purchased the item and found somewhere that sold both”

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Posted 5 years ago

“Excellent product. Very fast delivery.”

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Posted 5 years ago

“Lights themselves are great. Paid for ?express delivery? on two orders both before the cut off times saying they?d be delivered the next day. Both took an extra day. Not a big issue as express does say 1-2 days in t&c?s but then just wonder why it says ?order before 6:30 for delivery tomorrow?. Anyways wasn?t too annoyed as things are strange at the moment generally. Also I placed first order and the day the lights arrived they put on a sale offering 20% off the same lights I ordered. I actually needed to order another anyway. I called them to ask if they could refund me the difference between what I paid and the sale price or even give me a coupon/credit to use towards the extra light I needed. They said this wasn?t possible. Not the best service from them to be honest. I said what if I just return the lights I have had delivered and just order 4 from the sale price. They said there was only one left in stock. I said if I return my 3 can I guarantee my stock will be allocated to me, they said no. Overall just didn?t feel as though anyone went out their way to help me out. Average service nothing special.”

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Posted 5 years ago

“Light that was attractive and what I wanted good price fast delivery.Would deal with them again”

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Posted 5 years ago

“Although the item was delayed due to high demand i was updated all the time and given the opportunity of either waiting or a refund. The item arrived and is beautiful so pleased i waited.”

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Posted 5 years ago

“Excellent service ,good value for money, well packaged”

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Posted 5 years ago

“Placed my order in the afternoon and it arrived the next day. Very pleased with the lights would recommend. Bought garden lights a few years ago and had excellent service when one of them stopped working recently and was replaced free of charge.”

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Posted 5 years ago

“Arrived very quickly. Unfortunately we only opened one of the 2 lights. When electrician opened second box light badly damaged screws and connection box missing. Asked for replacement and cost of electrician but too late, should of reported it asap. Offered 10 per cent. A shame. Scratched and dented light fitting and a couple of quid back, when I do get it. Be sure to check your purchases. Their quality control needs to be looked at.”

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Posted 5 years ago

“The light is very good, just want I wanted but, I would have given this light 5* if it not for less than 6 inch tail / lead. Had a buggar of a job to fit had to chisel the house wire to give me more wire. S”

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Posted 5 years ago

“Very good service and would definitely buy from them again plus recommend to friends.”

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Posted 5 years ago

“I urgently required the festoon lights and they went out their way to get it to me on time. Thank you!”

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Posted 5 years ago

“Very good service, fast efficient and lights look great”

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Posted 5 years ago

“very good promt delivery”

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Posted 5 years ago

Thank you so much

Posted 4 years ago

“Smooth from start to finish, ordered, delivered a few days later, great price and items well packaged. Would use again”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews