Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lightingdirect.co.uk is basically Lyco. Place an order for a Nordlux Funk 22 Semi-Opaque Ceiling Pendant Shade - Yellow. Description of product; Funk series of contemporary acrylic shades is available in either transparent or semi opaque, white inner finishes in a selection of colours Available in two size options, smaller Funk 22 and larger Funk 27 series Co-ordinating, contemporary pendant ceiling sockets are also available, update your look by using independently or with Funk series shades Shades are recommended for use with max 25W bulbs. On delivery I recieved someone else's order and called at a cost to myself as their number 0843 317 7824 is not a free number; I was informed that this had been an error and was originally instructed to repackage and return the incorrect item I had recieved and only then would be sent the correct item which I had ordered. Clearly I objected and only then was I told to dispose of the item rather than return it. A next day delivery was then arranged for a new item causing significant difficulties to myself. But still I did not complain. On delivery I discovered that the item could not be used as I had not purchased the separately available ceiling pendant. The product description failed to notify adequately that the shade MUST be purchased and used with the available to purchase separately ceiling pendant; that it CAN NOT be used without it, as the shade will not fit a standard ceiling pendant; this incurs an addition free of £16.99 on top of the initial outlay of £44.99 for the shade, equating to a full purchase price of £61.98 plus an additional £3.99 where applicable. I again called Lyco/ lighting direct and was told that I would now have to return the item myself at my own cost. Noting that the description really had been inadequate I then complained and was put through to Patricia whom was rude agreesive and adamant that not only did I need to return it myself she refunded to give me access to the return services described on the website. I tried to explain to her to previous issues that I had encountered she had no interest in listening to the customer, I informed her that I would review the service I was being provided with by them. As a housebound disabled customer I was unable to use easily other return service and the call was very distressing and found Patricia to be extremely disrespectful. I Later I received a call where Patricia claiming that she would now agree to a collection as she said she had been told of the previous delivery issues I had encountered, I agreed and waited for a collection and then refund. I emailed on the following Monday after the collection on the previous Thursday to chase the refund and was assured that this would be actioned in full no-later than the Friday coming. I did not recieve any monies so I had to send a warning letter advising them that they must refund with 14 days of receipt of the returned goods. I received a cryptic email claiming that I had been refunded in two parts clearing they had intended to try and charge me for the return, she claimed she would get bac to me; she did not. It took the full two weeks after they had the returns goods to get a full refund. I would avoid this company's they are rude unprofessional and when matters go wrong, you will not be treated respectfully, overwhelmingly dissatisfied and disappointed. I will never use thenm again.”

Helpful Report

Posted 9 years ago

“Wished to return purchased strip light because the incorrect one was ordered by mistake. It was not economical to do so because the initial deliver cost combined with return postage was more than the original price. Customer Care Advisor, *Personal information removed by Feefo* was not concerned that I would not be using Lighting Direct again. Stating by email ?This was not a problem at all? I was a returning Customer. Customer Care service with return postage price should be reviewed.”

Helpful Report

Posted 8 years ago

We are certainly not happy if a customer feels dissatisfied. I think perhaps my Team Member's words have been misunderstood and maybe taken out of context. She was responding to you advising you had had second thoughts about returning the items, having issued you returns details at your request. She was merely saying we are happy to do as you wish ie cancel down the return process. In order to keep our prices very competitive, any item to be returned that is not faulty or damaged is at the cost of the customer. Information regarding returning items is comprehensively covered on our website. However, we do our very best to provide as much information as possible on our product pages to allow customers to make the best possible choice for their requirements. In addition, we provide a free Technical Advice service which can be accessed via email, phone or web message. Our extremely experienced Sales Team would also have been able to advise that this Eterna fitting is not compatible with fittings made by other manufacturers. I understand your frustration at your error and am sorry you are disappointed with us but am not quite sure where we have gone wrong here. Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“Tried twice and Parcel still not received. Leave it in a safe message or call me.”

Helpful Report

Posted 6 years ago

“Have used them before but not again customer service not very good”

Helpful Report

Posted 9 years ago

“They had to ship three picture lights for me to have one working one. It seems to me this is very poor quality that a customer receives . I would like to know what Lyco will do to prevent this in the future. I was planning to buy three more lights but I can?t put up with all this frustration.”

Helpful Report

Posted 8 years ago

“I still have not received my order so can't comment on the product,but the delivery is apalling!”

Helpful Report

Posted 9 years ago

I am sorry to hear you have not yet received your order. Having checked the FedEx tracker delivery was attempted at 09:33 on the next working day after the order was placed unfortunately there was no one in to sign for it and a card was left. As per our website and dispatch email FedEx are obliged to obtain a signature unless other arrangements have been put in place ie instructions left on the website at time of ordering or with the Customer Care team. Delivery was re-attempted again the following day at 10:07 however again there was no one available to receive the package. FedEx have had no communication from you with regard to a convenient date or alternative delivery instructions and therefore will attempt again today with hopefully a successful outcome. Our Customer Care team will monitor todays attempt and contact you directly to reach a resolution should there be any difficulties. Thank you for taking the time to complete our feedback request. Kind Regards,

Posted 5 years ago

“Very poor customer service! I ordered two of the Milano Konstsmide hanging lanterns in Antique Black. The colour was not as described or as shown in the pictures. It was much more silver than black. Customer service was extremely unhelpful. They refused to pay for the cost of the return and forced me to pay to return the lamps. I would not shop with them again.”

Helpful Report

Posted 9 years ago

I am sorry you were disappointed with your choice, and it seems, with us. We work very hard to ensure the accuracy of our images, descriptions and specifications on our website to allow customers to make the very best possible choice. Extracts from customer feedback of this product have included the comments "the product looks great and is at a good price" & "Very pleased with lantern". We have sold many of these fittings with the reaction of our customers being very complimentary of its unique finish as shown in the images. Our customers, many of whom shop with us again and again, regularly comment on this forum very positively about our flexible, hassle free, no fuss, returns service and our customer care excellence. All our customers are important to us and we feel we tried our very best to resolve this with you both over the phone and by email and therefore it is disappointing that you do not concur. Kind Regards,

Posted 5 years ago

“Your asking me to leave a review for a product I haven?t received which you double billed for ....”

Helpful Report

Posted 6 years ago

This order was placed on-line and included two lights for which the appropriate payment was taken. There is an opportunity to review orders and correct any mistakes before finalising a transaction on our website. The Customer Care Team

Posted 4 years ago

“Didn't receive my order. Extremely poor courier service from Hermes. They kept changing the delivery time, kept cancelling delivery time and then finally they attempted delivery and no one in and returned the item to sender.”

Helpful Report

Posted 6 years ago

“Still waiting for our order to be delivered 7 days after dispatch notice received.Our electrician is about to give up.”

Helpful Report

Posted 9 years ago

I am very sorry there has been a delay with the delivery of your order - it would seem the driver has experienced some difficulty in this rural area. Thank you for providing the detailed directions which should ensure a successful delivery today.I am sorry we did not get the opportunity earlier to assist with this as had we been made aware we could have liaised with FedEx and had your order with you a week ago. Our Customer Care team is on hand to deal with any queries and can be contacted by phone, email or web message. I will be monitoring this consignment until I receive confirmation it has been received by you. We look forward to you shopping with us again very soon. Kind Regards,

Posted 5 years ago

“Speedy and easy. Great product too.”

Helpful Report

Posted 6 years ago

“very good promt delivery”

Helpful Report

Posted 6 years ago

Thank you so much

Posted 4 years ago

“My first experience with lighting Direct was not a good one. Having ordered 4 single spotlights, i received two packages. One with a correct spotlight and the other with three incorrect spotlights. I rang as soon as they arrived and was told the three replacements would be sent out immediately. I had to chase this up 4 days later as they never arrived and was told they were out of stock and would be with me in a week. The very next day 2 spotlights turned up. But not the third. I rang again and was told there was a issue with the system and one would be sent the next day and this dis arrive. I had already arranged an electrician based on the first promise and he could only fit the one correct light and got re-charged for the fitting of the three lights. As i say not a very good first experience”

Helpful Report

Posted 6 years ago

“Stop using my Myhermes for delivery. They left my parcel in the road outside my house and forged my signature to say I?d signed for its receipt.”

Helpful Report

Posted 6 years ago

“Delivered the package to the correct address, won?t be using them again”

Helpful Report

Posted 6 years ago

Thank you for getting in touch. We do not seem to have any report of a delivery issue from you on our system. If you would like to email us on customerservice@lighting-direct.co.uk we would more than happy to send feedback to our carriers. I am very sorry if you have been inconvenienced. Kind Regards Patricia

Posted 5 years ago

“Fare deal, good delivery”

Helpful Report

Posted 9 years ago

“The order was incomplete, then they delivered the missing part but not to the delivery address I gave as delivery address.”

Helpful Report

Posted 11 years ago

I am very sorry that the second item was sent to your billing address in error. This was completely human error at this end and for this I apologise for any inconvenience caused. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Terrible. My lights were originally marketed as 'next day' delivery but after chasing lighting direct,4 times they arrived nearly 2 months later. An awful customer experience. Don't use!”

Helpful Report

Posted 9 years ago

“Yes easy get a better courier then Hermes Ian still awaiting my solar powered lamp post I've had 2 dates with time slots no shows both times more than 9,200 have signed up to the Hermes complaints group on Facebook yes when iam going to get the goods I've paid for?”

Helpful Report

Posted 6 years ago

“After ordering on line and paying the extra to have ordered delivered in two days, the order did not arrive on the day it was supposed to, after numerous phone calls to try and get through to the number provided I was told both the items had gone missing at Hermes and that they would send out a new order only to find out that the items I wanted were now both out of stock, not impressed with this first attempt to use your company although I was very impressed by Trish the lady who tried to help me out she was very pleasant, I an still waiting on my money to be refunded?”

Helpful Report

Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews