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Lighting Direct Reviews

4.7 Rating 16,518 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,518 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Lighting Direct 5 star review on 8th May 2024

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was horrendous ,order 15. GU10 bulb on 24 Feb they just never arrived. No contact from Lighting Direct !!! I had to contact them where they told me they forgot yo send them out Unberlivable, Gave me a second date because there was no stock level and once more they did not turn up ... So I would,have expected a call and may be some form or compensation But No. So be carful when you order from them... I will not be ordering anything from them agian. Russell Firman from Liverpool”

Posted 4 years ago

Thank you for taking the time to get in touch however I think perhaps there is a misunderstanding here. This order you refer to was placed on the 28th Feb and for our item codes 81088 & 81090. These are switches and sockets and not GU10 bulbs. The order was placed at 14:27 on 28th Feb and delivered on 29th at 12:37, less than 24 hours later. Having reviewed all your previous transactions there are no GU10 bulbs included in any of them. You will have received this review request in relation to your transaction for the sockets and switches. I think perhaps you have erroneously responded with feedback of a less than satisfactory experience with another retailer and not Lighting-Direct. Kind Regards Patricia Mullane Customer Care Manager

Posted 3 years ago

“Give me my refund for the light fitting that was delivered smashed which i returned to you. You were quick to take my money but not so quick to refund it. You need better quality control to ensure that your packers don't smash the goods when packing them.”

Posted 4 years ago

I am sorry your items arrived damaged. Our products are very fragile and despite best efforts by our warehouse team sometimes damage occurs in transit. I am pleased to note your refund has already been processed, with a confirmation email sent to you at the time also. Thank you for getting in touch. Kind Regards Patricia Mullane Customer Care Manager

Posted 3 years ago

“when purchasing the product it stated that " buy it now and receive it by the following day" and it still says it now if you look. I am sure it will say somewhere else that this may not be the case. It is very misleading and incorrect statement.”

Posted 4 years ago

“Bought the lights to fit into the ground, last only for a month, have spoke with them, they happy to exchange, but i have to return lights to them first, which mean in need to destroy all my driveway were lights been installed”

Posted 4 years ago

“I bought a couple of sets of lights from LD. The first lot were fine. Unfortunately one of the glass parts of the second set was broken. I didn't realise at the time of receipt of delivery. So I broke one of the rules of internet shopping which is to check goods on receipt. My bad. When I asked LD if they could help me replace the glass at my expense they couldn't have been less helpful. Despite several phone calls and emails their attitude was "If I don't have to help you then I won'". I have since sourced a replacement from another company.”

Posted 4 years ago

I am very sorry to read you are dissatisfied with the service you received. As you can see from other posts on this forum it is usually a very positive experience that our customers have with us. I have reviewed the related correspondence from back in December and I believe we could have explained better that as a lighting distributor, and not a manufacturer, we do not have a "parts" department and it is not always possible to source component parts.We need to be advised of any transit damaged as soon as possible after delivery to allow us recourse with the carrier. Regrettably two months had passed before you made us aware of the breakage. I am pleased to note you managed to get the matter resolved and hope you are very happy with your purchase. Thank you for getting in touch. Kind Regards Patricia MullaneCustomer Care Manager

Posted 3 years ago

“lights arrived late having already advised they would be late once. Consequential costas for me due to wasted trip by electrician. Cannot get a reply from customer service.”

Posted 4 years ago

“Poor - order never turned up & when chased was resent - but badly packaged so arrived broken. Waiting for 3rd try......”

Posted 4 years ago

“Faulty light - Hermes lost return. No help from lighting direct so far - do not return calls.”

Posted 4 years ago

I am sorry you appear to be disappointed with us. Unfortunately your returned item did get delayed on the way back to us via Hermes but it has in fact already been refunded to you. Please get in touch with us directly if you need further clarification. Thank you for getting in touch and I hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“The courier left my light outside In my front garden and anyone could have I taken it . Most appalling Hermes”

Posted 4 years ago

“More accurate information regarding stock and delivery”

Posted 4 years ago

“First delivery was damaged in transit. Replacement was sent to the wrong address and Lighting Direct will not answer voicemail or email messages. PayPal will refund at the end of the dispute time, but what we really wanted was the lamp.”

Posted 4 years ago

I am sorry you are unhappy however it not clear to us as to why. You order was reported as damaged on 29th January and we issued a replacement order on 30th January. The driver was unable to deliver on the 31st as there was no one home and no suitable safe place. On the 1st Feb the parcel was left with your neighbours at No 20 as shown on the Hermes tracking information. Tracking information is sent to all customers on dispatch of orders. Our offices are open between 08:30 and 17:00 during which time voicemails are checked regularly.. Currently we are well within our target service level agreement of responding to emails, and are replying to customers within 24 hours. If you need assistance to retrieve your parcel from your neighbour please get in touch. Kind Regards Patricia

Posted 3 years ago

“Having a service related attitude and also reading emails and dealing with them promptly. Making an effort to resolve issues for customers politely and helpfully. Rather a regular happy customer than a one off”

Posted 4 years ago

I am sorry to read you are disappointed with us however I am not sure how we could have done things differently. Your order was placed at 17:00 on 26th January and duly processed by our warehouse team. Unfortunately I understand some hours later you wished to make changes however by that time it was too late. Orders are processed extremely promptly to allow to delivery commitments to be met, if not exceeded, such is our commitment to excellent customer service. I note an email was received into our in-box just after midnight 26th/27th January with your instructions. Our offices are closed at that time as per the details on the auto response you would have received. Hence it was not possible for us to "deal with it promptly" and in any case your order had already been picked, packed and was on the way to the Hermes hub. We would have been happy to resolve your issue had it been possible as was explained when we responded. Thank you for getting in touch. Kind Regards Patricia

Posted 3 years ago

“Text received to give a 2 hour time slot between 2.30 and 4.30, i made sure there was someone home as i checked the tracker and it was 5 minutes away and i had a drs appointment but it wasnt delivered until the following day and no update to even tell me it wasnt being delivered. I also have a lamp with no plug as this hasnt been delivered 1 week on !”

Posted 4 years ago

“There is a problem with the bulb housing fittings in the product. I called Lighting direct and left a message, but have not heard back 1 week later”

Posted 4 years ago

“At 10:25 am I was told light fittings would be delivered between 11:00 and 13:00 the same day. Totally inadequate notice. Checked App was set to re-deliver next working day but the courier still left the parcel outside. It rained overnight.”

Posted 4 years ago

“Poor customer service. Didn?t answer the phone or emails. Split delayed delivery with no notification”

Posted 4 years ago

“Very quick response to quote their terms and conditions back at me when i tried to complain”

Posted 4 years ago

Thank you for getting in touch Michaela. This product has not been sent back to us therefore I am not sure why you state at this point we have refused you a refund. We received an email with an enquiry regarding returning the item to which we responded. As with all retailers, returned items have to come back to us as-new and fit for resale. Of course products have to be opened to be inspected properly by the purchaser - that is without question. We just ask that the packaging is handled with care. This information is on our web site and also on the dispatch note within the delivery box. I am sorry you are disappointed with the light itself. It has proved very popular with customers as does not require any mains wiring and therefore very straightforward to install. The price of £24.00 also makes it very appealing to customers and many purchase in multiples. I will contact you directly to discuss your return further. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“I have not received the goods ordered on the 4th January .”

Posted 4 years ago

“By using another carrier, Hermes still have not delivered my parcel! They said I was not in house when they tried to deliver on Xmas eve, which is a lie. It has been impossible to get in touch with Hermes.to get them to give me a new delivery date! If they had half a brain they would have left my parcel at one of their collection shops and informed me so that I could collect it myself. I would never buy another item from any company which uses Hermes.”

Posted 4 years ago

“Change carrier from Hermes. Lights delivered broken, took one month to complete the order.”

Posted 4 years ago

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Lighting Direct is rated 4.7 based on 16,518 reviews