Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Fast and efficient with quality products”

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Posted 5 years ago

“Easy to order, good price, prompt delivery and I love the product”

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Posted 5 years ago

“They could deliver items promptly not 5 weeks late. They could return phone calls and emails.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Excellent service all the way through. Would highly recommend this company.”

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Posted 5 years ago

“Service was excellent, with chosen lights arriving quicker than advertised. Range of products and prices are really competitive, alongsude helpful product information provided.”

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Posted 5 years ago

“Very efficient delivery. Product looks great for the price, especially with multi-colour gu10 Bulbs!”

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Posted 5 years ago

“Fast and efficient delivery. Waiting for the electrician. Astro is a nice range and a British company to boot!”

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Posted 5 years ago

“The lights arrived within 2 days of ordering. They were really well packed/protected. They look beautiful and are very good quality. We?re delighted with our purchase.”

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Posted 5 years ago

“Excellent outdoor lights. Really good quality should last for years. They look amazing up. They were delivered quickly. Would highly recommend this company”

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Posted 5 years ago

“Ordered 10th June and haven?t received them yet.”

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Posted 5 years ago

“Highly recommended. Quick delivery. Light fitting exactly as described. Food quality and great value.”

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Posted 5 years ago

“My father bought me a ceiling light from this company The product I received was not what he ordered . The box had the picture of what I ordered but inside the box was completely different product . Then I noticed there is no customerservice phone number to try to contact so I emailed and hoped for answer I received a reply to provide pictures i did and then nothing happened 2 days after I emailed again ( see you have to follow up yourself they didn't even do that) after couple of days they said they are following up with the warehouse. And someone will come and collect the wrong product. . 10 days later DHL went to my dads to pick up the product as they wrongly had the billing address instead of where it did ship . Luckily we were living a street apart and my dad gave the right address to dhl guy but what if I was living in another town ?? . And today I finally got the right product . . My experience customer service and warehouse check is pretty awful . The 1 star I'm giving is because the product looks OK not sure if it works yet”

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Posted 5 years ago

Thank you for getting in touch. I am sorry you are not happy with the speed of our customer service. We have a clear process if customers have any kind of query which is set out on our website. To be fair to all customers queries are dealt with chronologically. The matter you raised was in fact not an issue in our warehouse, but a supplier error. They had a packing mishap and the wrong light was enclosed in the product box. Hence this took a little longer than we would like to resolve as they had to re-open and check all their stock of that particular light. Unfortunately, despite best efforts errors occur and as soon as we were made aware we set about making things right for you. I will feedback to our carriers reference your further complaint on the collection. i hope you are delighted with your light. Kind Regards, Patricia

Posted 5 years ago

“Ordered three outside lights Came on date received text to say on way. Look fab installed by Electrian”

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Posted 5 years ago

“Very good service putting many very large firms to shame with such a speedy delivery.”

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Posted 5 years ago

“Thrilled with these lights which, are now in situe!”

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Posted 5 years ago

“We ordered the light fitting and it arrived the next day on our doorstep! Amazing service and such a beautiful fitting. Thank you!”

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Posted 5 years ago

“Easy transaction, delivery when promised.excellent packaging.”

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Posted 5 years ago

“Prompt delivery after ordering. Brick lights bought were exactly as described. Good quality product and would recommend buying from Lightning Direct.”

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Posted 5 years ago

“Fast, accurate delivery. Item arrived within two days (unlike a different company which took more than two weeks despite a "3-5 days" promise on their Web-site). I rate Lighting Direct best because they kept - and even exceeded - their promise. No hassle, no worries, just great service.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews