Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ware defekt. Lieferant mehrfach angeschrieben aber keine Reaktion. Schalte demnächst Paypal ein.”

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Posted 7 years ago

Hallo, ich habe diese Angelegenheit geprüft und glaube, dass dies für Sie gelöst wurde. Wir hoffen, dass Ihnen der Austausch gefällt, wenn er ankommt. Joy - KundenberaterHello, I have looked into this matter and believe this has been resolved for you. We hope you enjoy the replacement when it arrives. Joy - Customer Care Advisor

Posted 5 years ago

“The P4 Strip Profile Surface Mounting Bracket that I received are not the ones I ordered. I ordered the brackets which were shown on the website, with conus shaped whole for screw, but received bracket with flat surface. The top of any screw head is well above the surface of the bracket. In addition, I tried to contact the supplier calling both telephone numbers on the BLT website, but the calls are not getting through. If I knew that before purchasing from them, I would buy from BLT, as it is one of the signes of (lack of) credibility of the supplier. It is not a good value for money.”

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Posted 6 years ago

“Deliver the goods purchased”

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Posted 7 years ago

“I will never shop with lighting direct again. Having messed up my order in a catalogue of errors,they have repeatedly promised to phone me back and never do.women on the phone was unbelievably rude to me, I doubt this company will ever get their act together and refund me.They are even incapable of collecting the duplicate order from a studio that has 24/7 concierge service. An appaling, stressful experience shopping with this company, one I will never repeat.”

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Posted 10 years ago

“Unfortunately, I am in the middle of a terrible experience with Lighting-direct. My outside light hasn't arrived and Customer Services STILL haven't replied to my emails regarding this.”

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Posted 7 years ago

“I have found the product very flimsy when you clip it together after a few day it comes away from the base,it just won`t hold up for very long when it just holds up by the cable”

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Posted 6 years ago

“I foolishly paid an extra £5 for rapid delivery. The money would have been better spent on petrol and driving the 17 miles to Milton Keynes to collect the items. Once the company were told we were being messed about by the courier company, they acted and sent the package by a different courier. My wife was held prisoner for nearly 3 days, whilst she "Waited in" for the courier that never delivered. Products arrived and appear to be in good condition. Found "Discount codes" for this supplier on the internet, but they were invalid when applied to the purchase on their website. Doubtful that we would use this company again, expensive, discount disappointment and lamentable delivery.”

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Posted 6 years ago

“There is a problem with the bulb housing fittings in the product. I called Lighting direct and left a message, but have not heard back 1 week later”

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Posted 6 years ago

“Your product was delivered smashed to bits. Postman returned box and I?ve heard nothing re refund. Terrible service.”

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Posted 6 years ago

“Very disappointed that the light was chipped in two places - contacted supplied immediately 3days ago but have heard nothing back.”

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Posted 9 years ago

I am sorry that your order was damaged on receipt. Periodically items are damaged in transit despite our best attemptsin terms of robust packaging. All customers who contact us by email receive an automated response advising it can take us up to three days to respond during busy periods. We do understand customers want their queries resolved quickly and to that end we will be responding and resolving your query today. We received your email two days ago therefore comfortably will bring the matter to a close within the service level agreement promised to our customers. Thank you for taking the time to comment and we look forward to you shopping with us again very soon. Kind Regards,

Posted 5 years ago

“The light arrived with parts missing we where informed by LD that this was the new design also we considered that the light was not fit for purposes, they said we can return the light but we have to pay the postage. Not a good experience will not shop with them again.”

Helpful Report

Posted 11 years ago

I apologise for our administrative error and confirm that as per my telephone call I will arrange for the items to be collected on Friday. Louise Craig Customer Service Advisor

Posted 5 years ago

“I don?t the lights I paid for. Still waiting...”

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Posted 8 years ago

“Attempted to contact them 3 times, left 2 messages, never responded. Eventually sent them an email, which they did reply to in 24 hrs and provided a 10% discount. The experience has left me wondering what it will be like if I ever have warranty issues and want to speak to them.”

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Posted 7 years ago

“Ordered 11 items and only 2 were shipped originally. Once I finally got the lights one of the brackets was missing, I?m still yet to hear back what they intend to do about the situation.”

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Posted 7 years ago

“Yes you should use a different currier”

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Posted 7 years ago

“when purchasing the product it stated that " buy it now and receive it by the following day" and it still says it now if you look. I am sure it will say somewhere else that this may not be the case. It is very misleading and incorrect statement.”

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Posted 6 years ago

“The item delivered was not as described. Contacted customer services and I have no response. When I called they stated they would be in touch. Still waiting !”

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Posted 7 years ago

“I have emailed them 3 times and have yet to receive a response (over a week ago).”

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Posted 11 years ago

I apologise for the delay in responding to you, but I do believe another colleague has since responded to your emails and is awaiting a response from yourself regarding the items you're returning. If you could please respond to their email, we'll happily help with any returns. Michael Eccles Customer Services

Posted 5 years ago

“Request sent 27th July 2020 Hermes received my lighting parcel at their depot on the 17th July 2020 ?we?ve got it? on their tracker system it states sorry for the delay we?ll have it on the move in the next 24 hours they have been stating that for the last 17 days on their tracking system. Could you please cancel that deliver and resend a new light unit by a more reliable courier? Or is it possible to get the parcel collected from there depot as it is creating a Health and Safety issue this end.”

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Posted 6 years ago

Apologies for the delay with your order which appeared to have been lost in transit with Hermes. We will continue to liaise with them in order to retrieve. Delighted you have now received your replacement. The Customer Care Team

Posted 4 years ago

“I emailed and tryed to ring customer service twice and could not get hold of anyone ? to tell them part of my order is missing”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews