Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,873 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The light arrived with parts missing we where informed by LD that this was the new design also we considered that the light was not fit for purposes, they said we can return the light but we have to pay the postage. Not a good experience will not shop with them again.”

Helpful Report

Posted 11 years ago

I apologise for our administrative error and confirm that as per my telephone call I will arrange for the items to be collected on Friday. Louise Craig Customer Service Advisor

Posted 5 years ago

“I don?t the lights I paid for. Still waiting...”

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Posted 7 years ago

“Attempted to contact them 3 times, left 2 messages, never responded. Eventually sent them an email, which they did reply to in 24 hrs and provided a 10% discount. The experience has left me wondering what it will be like if I ever have warranty issues and want to speak to them.”

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Posted 6 years ago

“Ordered 11 items and only 2 were shipped originally. Once I finally got the lights one of the brackets was missing, I?m still yet to hear back what they intend to do about the situation.”

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Posted 6 years ago

“Yes you should use a different currier”

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Posted 7 years ago

“when purchasing the product it stated that " buy it now and receive it by the following day" and it still says it now if you look. I am sure it will say somewhere else that this may not be the case. It is very misleading and incorrect statement.”

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Posted 5 years ago

“The item delivered was not as described. Contacted customer services and I have no response. When I called they stated they would be in touch. Still waiting !”

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Posted 6 years ago

“I have emailed them 3 times and have yet to receive a response (over a week ago).”

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Posted 11 years ago

I apologise for the delay in responding to you, but I do believe another colleague has since responded to your emails and is awaiting a response from yourself regarding the items you're returning. If you could please respond to their email, we'll happily help with any returns. Michael Eccles Customer Services

Posted 5 years ago

“Request sent 27th July 2020 Hermes received my lighting parcel at their depot on the 17th July 2020 ?we?ve got it? on their tracker system it states sorry for the delay we?ll have it on the move in the next 24 hours they have been stating that for the last 17 days on their tracking system. Could you please cancel that deliver and resend a new light unit by a more reliable courier? Or is it possible to get the parcel collected from there depot as it is creating a Health and Safety issue this end.”

Helpful Report

Posted 5 years ago

Apologies for the delay with your order which appeared to have been lost in transit with Hermes. We will continue to liaise with them in order to retrieve. Delighted you have now received your replacement. The Customer Care Team

Posted 4 years ago

“I emailed and tryed to ring customer service twice and could not get hold of anyone ? to tell them part of my order is missing”

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Posted 5 years ago

“The delivery of the first half of the order was late and the second half of it took a further 2 days and a lot of phone calls. The delivery company were very unhelpful.”

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Posted 8 years ago

“actually respond to people's emails requesting a returns number.”

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Posted 5 years ago

“The product is unsuitable because of wiring configuration. I have tried to call and sent emails to get a return authorisation, no response in 5 days. The phone is not picked up and the message says very busy, please call back. I note that their standard response email says busy, don't expect a response for 7 days, their returns policy is that they should be notified within 7 days of purchase! Not happy.”

Helpful Report

Posted 6 years ago

“Both lights were broken awaiting new dispatch”

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Posted 7 years ago

“I bought a 4ft LED tube which I thought would be OK to replace my fluorescent tube but the pins at the end are different to a standard tube. There were no other options available from lighting direct. It would have been good to have clearer information on this.”

Helpful Report

Posted 5 years ago

We are more than happy to offer advice on the most suitable products. We can be contacted via phone, email or by Live Chat seven days a week. The Customer Care Team

Posted 4 years ago

“Give me my refund for the light fitting that was delivered smashed which i returned to you. You were quick to take my money but not so quick to refund it. You need better quality control to ensure that your packers don't smash the goods when packing them.”

Helpful Report

Posted 5 years ago

I am sorry your items arrived damaged. Our products are very fragile and despite best efforts by our warehouse team sometimes damage occurs in transit. I am pleased to note your refund has already been processed, with a confirmation email sent to you at the time also. Thank you for getting in touch. Kind Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“I ordered some fence lights because this company had them in stock. I paid express delivery. My invoice came through on line saying that the items were due to be despatched. Two days later I went to track my items and found they were out of stock! I was angry I had deliberately ordered from Lighting Direct because they had stock. I contacted customer services and was told that I had ? pre-ordered? the items. When I said my invoice said differently I was offered a refund of the express delivery postage. I was transferred to an investigation team who failed to contact me until I pursued it with customer services again. I have had no real explanation. I really couldn?t trust this company again and certainly could not recommend.”

Helpful Report

Posted 5 years ago

Sincere apologies. Unfortunately not all of the components of your order were in stock at the time of the order hence the "pre-order" for some. We are endeavouring during these challenging times to get orders to customers just as promptly as possible. The Customer Care Team

Posted 4 years ago

“Only one of the four fixtures has arrived (its been 3+ weeks for a 1-3 business day delivery), and customer support hasn't followed up with an update or responded to queries.”

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Posted 6 years ago

“useless”

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Posted 10 years ago

“I cannot comment on the product because I cannot fit it without help but the courier service is appalling. Three times I receive a notification that DPD would deliver and twice they failed. When the product arrived the packaging was very damaged”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,873 reviews