Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,917 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one of the four fixtures has arrived (its been 3+ weeks for a 1-3 business day delivery), and customer support hasn't followed up with an update or responded to queries.”

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Posted 7 years ago

“useless”

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Posted 10 years ago

“I cannot comment on the product because I cannot fit it without help but the courier service is appalling. Three times I receive a notification that DPD would deliver and twice they failed. When the product arrived the packaging was very damaged”

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Posted 8 years ago

“Not happy the light stays on most of the time , not dusk to dawn”

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Posted 9 years ago

“Delivery was 1st class, hour slot given by The courier. When l opened the box an unpainted light was looking at me, was supposed to be black but it was silver with black slithers running through it. Bought some black external metal paint and did the job myself.”

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Posted 8 years ago

“A full week after paying extra for expedited delivery (1-2 days), we are still waiting to have our lights delivered. We have had 18 messages from the delivery company (Hermes), which we have no way of directly contacting, and we still have no lights. After contacting Lighting Direct, we have been told that our order "has been escalated." We are still waiting. This is completely unacceptable.”

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Posted 6 years ago

“The light didnt turn up and despite a call to Lighting Direct to resolve this it has still not turned up.”

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Posted 7 years ago

“This is the most expensive lamp I have purchased over the years,but by far the worst quality. The instruction sheet is as much use as a handbrake on a kettle, I have had better ones from China . The sticker for mains connections inside doesn't line up with any of the terminal block holes so you have to work out the correct wiring yourself .Mounting it onto a rough rendered wall distorts the back plastic & the front doesn't then fit , this needs a metal plate in the back . The front case provides a very poor seal anyway. When it was finally working the light stayed on far too long in the morning ,(not going off at all if slightly overcast) & coming on too early in the evening , this lamp has no adjustment for the photo sensor setting. The three previous lamps I had in the same position didn't have this problem. I ended up fitting another mains photo sensor unit inside the lamp in series with it too fix it . Why didn't I send it back ? , because the courier used is DPD , the only one that delivers all my parcels to the wrong address ,same house number but wrong road, so they would never be able to pick it up anyway .”

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Posted 7 years ago

“We were sold a light with the wrong bulbs, then the right bulbs would not be in stock until Christmas. We would not have bought the light if we had known. Also to avoid confusion add a link to the correct bulb for each light, if you can add "customers who bought this also bought that" it should be an easy useful friendly fix to make.”

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Posted 6 years ago

“Still hasn't arrived ! Many false promises , only successful part of this transaction was taking my money !”

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Posted 5 years ago

“Attracive product as described. Arrived quickly.”

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Posted 8 years ago

“Both fittings arrived broken. They have refunded the money. I received a total of 8 of these Mathis fittings and of these 6 were broken, so clearly a fault with packing either from the original manufacturer or Lighting Direct's dispatch department. I suggested that they might examine the fittings before shipping but that was obviously ignored. They have no more in stock and say that they probably won't have any more. So I am now left with 2 fittings on the wall and 2 gaps where the others should be.”

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Posted 6 years ago

“Very well organised, reliable product this is the 3rd lot of lights we have had”

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Posted 7 years ago

“Faulty light - Hermes lost return. No help from lighting direct so far - do not return calls.”

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Posted 5 years ago

I am sorry you appear to be disappointed with us. Unfortunately your returned item did get delayed on the way back to us via Hermes but it has in fact already been refunded to you. Please get in touch with us directly if you need further clarification. Thank you for getting in touch and I hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Lights turned up quickly but took ages to untangle. Didn't work.”

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Posted 9 years ago

“Informed delivery would be late, offered a refund which I accepted via email no confirmation from them emailed again then got an email saying items are being delivered 6 weeks after ordering.”

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Posted 5 years ago

Sincere apologies. The prevailing circumstances unfortunately have resulted in delays occurring despite best endeavours. The Customer Care Team

Posted 4 years ago

“Item not delivered. Courier faked signature!”

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Posted 6 years ago

“One set of butterfly lights do not work. Please advise how I go about returning these for a new set. The others are lovely.”

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Posted 5 years ago

“LEDs advertised in an email I received. I have finally received them more than four months later after numerous phone calls. This is not good enough. Products should not be advertised if there is no stock and none available for months.”

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Posted 7 years ago

“I like the lighting product but unfortunately, the pack of bulbs that I bought, a couple of them didn't work so upset the whole look of the lighting. What can you do to make me happy and increase your star rating as this is my first experience with you and I had high expectations.”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 16,917 reviews