Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,019 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery of the first half of the order was late and the second half of it took a further 2 days and a lot of phone calls. The delivery company were very unhelpful.”

Helpful Report

Posted 8 years ago

“actually respond to people's emails requesting a returns number.”

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Posted 6 years ago

“The product is unsuitable because of wiring configuration. I have tried to call and sent emails to get a return authorisation, no response in 5 days. The phone is not picked up and the message says very busy, please call back. I note that their standard response email says busy, don't expect a response for 7 days, their returns policy is that they should be notified within 7 days of purchase! Not happy.”

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Posted 7 years ago

“Both lights were broken awaiting new dispatch”

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Posted 8 years ago

“I bought a 4ft LED tube which I thought would be OK to replace my fluorescent tube but the pins at the end are different to a standard tube. There were no other options available from lighting direct. It would have been good to have clearer information on this.”

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Posted 6 years ago

We are more than happy to offer advice on the most suitable products. We can be contacted via phone, email or by Live Chat seven days a week. The Customer Care Team

Posted 4 years ago

“Give me my refund for the light fitting that was delivered smashed which i returned to you. You were quick to take my money but not so quick to refund it. You need better quality control to ensure that your packers don't smash the goods when packing them.”

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Posted 6 years ago

I am sorry your items arrived damaged. Our products are very fragile and despite best efforts by our warehouse team sometimes damage occurs in transit. I am pleased to note your refund has already been processed, with a confirmation email sent to you at the time also. Thank you for getting in touch. Kind Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“I ordered some fence lights because this company had them in stock. I paid express delivery. My invoice came through on line saying that the items were due to be despatched. Two days later I went to track my items and found they were out of stock! I was angry I had deliberately ordered from Lighting Direct because they had stock. I contacted customer services and was told that I had ? pre-ordered? the items. When I said my invoice said differently I was offered a refund of the express delivery postage. I was transferred to an investigation team who failed to contact me until I pursued it with customer services again. I have had no real explanation. I really couldn?t trust this company again and certainly could not recommend.”

Helpful Report

Posted 6 years ago

Sincere apologies. Unfortunately not all of the components of your order were in stock at the time of the order hence the "pre-order" for some. We are endeavouring during these challenging times to get orders to customers just as promptly as possible. The Customer Care Team

Posted 4 years ago

“Only one of the four fixtures has arrived (its been 3+ weeks for a 1-3 business day delivery), and customer support hasn't followed up with an update or responded to queries.”

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Posted 7 years ago

“useless”

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Posted 11 years ago

“I cannot comment on the product because I cannot fit it without help but the courier service is appalling. Three times I receive a notification that DPD would deliver and twice they failed. When the product arrived the packaging was very damaged”

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Posted 8 years ago

“Not happy the light stays on most of the time , not dusk to dawn”

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Posted 9 years ago

“Delivery was 1st class, hour slot given by The courier. When l opened the box an unpainted light was looking at me, was supposed to be black but it was silver with black slithers running through it. Bought some black external metal paint and did the job myself.”

Helpful Report

Posted 8 years ago

“A full week after paying extra for expedited delivery (1-2 days), we are still waiting to have our lights delivered. We have had 18 messages from the delivery company (Hermes), which we have no way of directly contacting, and we still have no lights. After contacting Lighting Direct, we have been told that our order "has been escalated." We are still waiting. This is completely unacceptable.”

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Posted 6 years ago

“The light didnt turn up and despite a call to Lighting Direct to resolve this it has still not turned up.”

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Posted 7 years ago

“This is the most expensive lamp I have purchased over the years,but by far the worst quality. The instruction sheet is as much use as a handbrake on a kettle, I have had better ones from China . The sticker for mains connections inside doesn't line up with any of the terminal block holes so you have to work out the correct wiring yourself .Mounting it onto a rough rendered wall distorts the back plastic & the front doesn't then fit , this needs a metal plate in the back . The front case provides a very poor seal anyway. When it was finally working the light stayed on far too long in the morning ,(not going off at all if slightly overcast) & coming on too early in the evening , this lamp has no adjustment for the photo sensor setting. The three previous lamps I had in the same position didn't have this problem. I ended up fitting another mains photo sensor unit inside the lamp in series with it too fix it . Why didn't I send it back ? , because the courier used is DPD , the only one that delivers all my parcels to the wrong address ,same house number but wrong road, so they would never be able to pick it up anyway .”

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Posted 8 years ago

“We were sold a light with the wrong bulbs, then the right bulbs would not be in stock until Christmas. We would not have bought the light if we had known. Also to avoid confusion add a link to the correct bulb for each light, if you can add "customers who bought this also bought that" it should be an easy useful friendly fix to make.”

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Posted 6 years ago

“Still hasn't arrived ! Many false promises , only successful part of this transaction was taking my money !”

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Posted 6 years ago

“Attracive product as described. Arrived quickly.”

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Posted 9 years ago

“Both fittings arrived broken. They have refunded the money. I received a total of 8 of these Mathis fittings and of these 6 were broken, so clearly a fault with packing either from the original manufacturer or Lighting Direct's dispatch department. I suggested that they might examine the fittings before shipping but that was obviously ignored. They have no more in stock and say that they probably won't have any more. So I am now left with 2 fittings on the wall and 2 gaps where the others should be.”

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Posted 6 years ago

“Very well organised, reliable product this is the 3rd lot of lights we have had”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 17,019 reviews