Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to comment on the product as I have not received it. Seems to be stuck in transit. Tried to call Lighting Direct but could not get through. E -mailed to tel them delivery issue but have not received a response.”

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Posted 6 years ago

“Took a month to deliver Xmas lights. No update, no apology. Not impressed”

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Posted 9 years ago

“I paid for next day delivery and only received the cables and no spotlights which defeated the object of next day delivery as I could not fit the lights. I am still waiting for the spot lights 5 days later.”

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Posted 8 years ago

“Customer service is really poor but products are exceptional”

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Posted 8 years ago

“I ordered £100's worth of lighting and connectors from your website and whats been sent does not match up. the connectors do not connect to the lights, ive been sent 3 different sizes of things despite ordering exactly what comes up on your website to go with the lights ive ordered. I have called customer services many times and get an answer phone message. there are no instructions for returning the wrong items and now I'm stuck with workmen waiting to install the lights but I don't have the right connecteors and cant get though to anyone to fix the problem.”

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Posted 6 years ago

“Respond to customer complaint. Have ordered before and never had this problem but has put me off ordering again (and a shame because the last person I spoke to actually dealt with the problem - but then the lights arrived far to late and had to pay an Electrican a fee for cancelling job) company should have offered compensation but nothing!”

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Posted 6 years ago

“Was happy with the product but the delivery service was terrible, they left the cardboard box outside behind one of our cars which got drenched, we only discovered it by chance on the Sunday, there was no note to say where the box was.”

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Posted 11 years ago

I was disappointed to read that you had such a bad experience with regard to the delivery of your purchases. We work very closely with our contracted carriers to ensure our customers receive excellent service, and in the main receive very positive feedback regarding their efficiency. It seems however that this was not the case for you and for that I apologise. I have contacted the carriers and requested an investigation take place without delay. Should any of your items have been damaged as a result of water ingress into the package we will of course replace them without hesitation. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Terrible customer experience. Attempted delivery to wrong address and then was told this was my fault despite it being clear the issue was on their system. Called to discuss issue and was met by a very adversarial, unapologetic call handler who said I was unable to cancel the order. Would not use again.”

Helpful Report

Posted 9 years ago

I understand your frustration however your order was placed on-line and as such all the information regarding the delivery address was provided by you at that time. If you check the order confirmation sent at the time your transaction was processed exactly as per those details. Our system is totally automated therefore on-line orders go straight through to dispatch as per the on-line transaction with no intervention by us. The order cannot be cancelled as such as it is out with FedEx for delivery again today as explained, however we can attempt to get it re-routed back to us and as promised this is what is being done currently. Once it is received back at our warehouse we can then arrange for the item to be refunded. I am sorry that you do not feel your experience was as it should have been however every attempt was made to explain why the delivery was attempted at the address it was and what could be done to reach a resolution. If you need any assistance alteringthe information you have registered with please get in touch. Kind Regards,

Posted 5 years ago

“All good in terms of delivery purchase etc. But the lights don't appear to be working, I am at liberty to say I didn't read any instruction and shall do so at my earliest convenience.”

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Posted 9 years ago

“Not had the product yet. ordered it two weeks ago and haven?t been informed of any delay. They have sent a review the business email though ?”

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Posted 7 years ago

“Not received it yet!”

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Posted 9 years ago

Thank you for taking the time to complete our feedback request. Your order was left in your garage some six days ago at 15:15 on 23rd June. Our carriers DPD sent a text message and email to advise you of the safe delivery. I will forward directly to you the image provided by them of the area where the consignment was left. We look forward to you shopping with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“Easy process but clearly no pride in quality of product”

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Posted 10 years ago

This is indeed very disappointing to read. At Lighting-Direct we take immense pride in what we do - sourcing top quality products at a range of prices, to providing first class customer service. Prior comments from customers on this very forum speak for themselves. Any customer receiving a purchase that does not meet expectations can contact us with the confidence that our Customer Care Team will go the extra mile to resolve the matter to their satisfaction. I am sorry we were not given the oportunity to address this for you before now. Your feedback will of course be brought to the attention of our suppliers and I will contact you directly to ensure this matter is resolved to your satisfaction. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Manager

Posted 5 years ago

“Terrible - problem with courier but the Hermes website just automatically refers you back to Lighting Direct. I phoned their customer services and it?s just a message saying to email. I emailed and an Automated email reply says they will get back to you in 5 days - no good if you have paid extra for 1-2 day delivery. 4 days later still not even a delivery forecast and neither courier or lighting direct available to ask about it.”

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Posted 6 years ago

“My Paolo indoor globe lamp only worked for 4 evenings and I realised it wasn't my bulb or fuse was the problem..I will have to send it back even though I like the design and size..such a shame”

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Posted 7 years ago

“I made a purchase and unfortunately had to cancel 20 minutes later. I called up customer services and they refused to cancel the items. Therefore I then had to send the items back via the courier they came with. How ridiculous. It would have taken a simple call to cancel this but they refused.”

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Posted 9 years ago

“I have been trying to obtain a returns number from this company and can't get hold of anyone in customer services. I've referred the situation to my bank who will recall the funds and deal with it on my behalf”

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Posted 7 years ago

I am sorry you are not happy with us. We were exceptionally busy over the Christmas period hence our response times were longer than usual. For this we apologise sincerely. However, your returns details have already been issued to you via the email address you provided with your order. Perhaps you could check your spam folders in the event our mail has ended up in there.Please get in touch if we can assist further.Kind Regards

Posted 5 years ago

“Send it”

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Posted 8 years ago

“After being told that the lights that I ordered were double insulated turned out NOT to be . The electrician was the one who told me when he came . Very angry . Also they was suppose to give me a certain % off with my order with the code given but I was charged full price . Waiting for a refund . Very very disappointed .”

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Posted 8 years ago

“I ordered a light from there website, paying £62.99 for the Dar Caden Glass. As you can see from the first two pictures this is what they are advertising on their website. When I received the light, there was a drilled hole right through the middle of the glass?! Please see my following pictures on Question 2 (As wont let me attach on this question). At no point in their description did they state there was a HOLE in the middle of the glass!!!!! Or indicate within their pictures that there is a drilled hole right through the middle!!!! I contacted the telephone number given on their website, and was told to send some pictures which I did. I was then further contacted with a general message of returns. I rang the customer service yet again who stated they had sent a response.... but to my Husbands email. They explained that this is a manufacturers issue and apparently this is how the light comes (with the hole in the middle). I explained I did not want the light and they were happy to refund this product, if I send it back...?? Which of course is a cost to the paying customer in the first place. So not only have they falsely advertised on their website selling a product which is not to true likeness, there customer service is appalling in the complaint procedure and process. And now I have to pay to return there false advertised product!! I will be in touch with the tradesman ombudsman.”

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Posted 7 years ago

“I am still waiting for delivery 5 failed times that Hermes have missed there delivery. Back with friendly local courier who doesnt exist.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews