Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,873 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received it yet!”

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Posted 8 years ago

Thank you for taking the time to complete our feedback request. Your order was left in your garage some six days ago at 15:15 on 23rd June. Our carriers DPD sent a text message and email to advise you of the safe delivery. I will forward directly to you the image provided by them of the area where the consignment was left. We look forward to you shopping with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“Easy process but clearly no pride in quality of product”

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Posted 9 years ago

This is indeed very disappointing to read. At Lighting-Direct we take immense pride in what we do - sourcing top quality products at a range of prices, to providing first class customer service. Prior comments from customers on this very forum speak for themselves. Any customer receiving a purchase that does not meet expectations can contact us with the confidence that our Customer Care Team will go the extra mile to resolve the matter to their satisfaction. I am sorry we were not given the oportunity to address this for you before now. Your feedback will of course be brought to the attention of our suppliers and I will contact you directly to ensure this matter is resolved to your satisfaction. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Manager

Posted 5 years ago

“Terrible - problem with courier but the Hermes website just automatically refers you back to Lighting Direct. I phoned their customer services and it?s just a message saying to email. I emailed and an Automated email reply says they will get back to you in 5 days - no good if you have paid extra for 1-2 day delivery. 4 days later still not even a delivery forecast and neither courier or lighting direct available to ask about it.”

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Posted 5 years ago

“My Paolo indoor globe lamp only worked for 4 evenings and I realised it wasn't my bulb or fuse was the problem..I will have to send it back even though I like the design and size..such a shame”

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Posted 6 years ago

“I made a purchase and unfortunately had to cancel 20 minutes later. I called up customer services and they refused to cancel the items. Therefore I then had to send the items back via the courier they came with. How ridiculous. It would have taken a simple call to cancel this but they refused.”

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Posted 8 years ago

“I have been trying to obtain a returns number from this company and can't get hold of anyone in customer services. I've referred the situation to my bank who will recall the funds and deal with it on my behalf”

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Posted 6 years ago

I am sorry you are not happy with us. We were exceptionally busy over the Christmas period hence our response times were longer than usual. For this we apologise sincerely. However, your returns details have already been issued to you via the email address you provided with your order. Perhaps you could check your spam folders in the event our mail has ended up in there.Please get in touch if we can assist further.Kind Regards

Posted 5 years ago

“Send it”

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Posted 7 years ago

“After being told that the lights that I ordered were double insulated turned out NOT to be . The electrician was the one who told me when he came . Very angry . Also they was suppose to give me a certain % off with my order with the code given but I was charged full price . Waiting for a refund . Very very disappointed .”

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Posted 7 years ago

“I ordered a light from there website, paying £62.99 for the Dar Caden Glass. As you can see from the first two pictures this is what they are advertising on their website. When I received the light, there was a drilled hole right through the middle of the glass?! Please see my following pictures on Question 2 (As wont let me attach on this question). At no point in their description did they state there was a HOLE in the middle of the glass!!!!! Or indicate within their pictures that there is a drilled hole right through the middle!!!! I contacted the telephone number given on their website, and was told to send some pictures which I did. I was then further contacted with a general message of returns. I rang the customer service yet again who stated they had sent a response.... but to my Husbands email. They explained that this is a manufacturers issue and apparently this is how the light comes (with the hole in the middle). I explained I did not want the light and they were happy to refund this product, if I send it back...?? Which of course is a cost to the paying customer in the first place. So not only have they falsely advertised on their website selling a product which is not to true likeness, there customer service is appalling in the complaint procedure and process. And now I have to pay to return there false advertised product!! I will be in touch with the tradesman ombudsman.”

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Posted 6 years ago

“I am still waiting for delivery 5 failed times that Hermes have missed there delivery. Back with friendly local courier who doesnt exist.”

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Posted 5 years ago

“Poor, Delays and excuses,”

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Posted 7 years ago

“Still awaiting delivery of parcel. Unfortunately Lighting Direct chose Hermes as their courier and the parcel still appears to be stuck in Hermes system. LD are aware of the problem but have not managed to resolve it.”

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Posted 5 years ago

“Hostile customer service. Don't use.”

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Posted 5 years ago

“Should have received my light two weeks ago. Hasn?t arrived, you can?t ring them and they haven?t replied to my emails !”

Helpful Report

Posted 5 years ago

Thank you for getting in touch. Your order left us yesterday (5th August) and will be with you tomorrow. Please check your emails for the notification from the carrier which has been sent. As advised on our website at the time of your order your particular choice was out of stock and not due in until yesterday. Unfortunately the situation over recent months surrounding Covid-19 has led to longer lead times for some products. This is something that is out of our control. I hope you will be delighted with your Nordlux Luxembourg Outdoor Light and bulb. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“The purchase was due to be delivered on Tuesday; it is now Sunday and it has still not been delivered. I have been informed three times that delivery would be on that day between 17:00 and 19:00 but there was no delivery; very much later on those days Check My Delivery said that there had been a "slight delay". No direct communication to explain why there was a delay and what was happening the rectify the situation. There is no facility in the Delivery Website (Hermes) to make any enquiry as to what was happening or speak to a "Human". Recommendations is that the delivery agent is replaced as they clearly do not deliver as stated. Having paid for a delivery as part of the purchase I consider that I am entitled to a refund as the service which I had paid for has not been provided. As for the quality of the product; I clearly cannot give any views as I have yet to receive it.”

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Posted 6 years ago

“Phoned to tell them that parts were missing from the product, got a message saying they were busy but would phone me back, they didn't. Good job I only ordered 1 to try rather than the 7 I actually require.”

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Posted 11 years ago

I am very sorry for the problem with your fitting. Your message was received yesterday afternoon and we left a message on the number given (at your workplace) before you were in work this morning so I am sorry we missed you. I believe you have since been contacted by customer service who have apologised and dispatched the missing parts. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 5 years ago

“They could deliver items promptly not 5 weeks late. They could return phone calls and emails.”

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Posted 5 years ago

“Goods arrived faulty. Emailed and phoned but nobody has responded”

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Posted 8 years ago

“A month after order confirmed, I am still waiting for my light. They will not reply to my emails and you can't speak to anyone. Will not deal with them again. Very poor service and I don't expect much luck in getting it sorted soon.”

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Posted 5 years ago

“Supply goods with correct plug or suitable adaptor”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,873 reviews