Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,016 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor, Delays and excuses,”

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Posted 8 years ago

“Still awaiting delivery of parcel. Unfortunately Lighting Direct chose Hermes as their courier and the parcel still appears to be stuck in Hermes system. LD are aware of the problem but have not managed to resolve it.”

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Posted 6 years ago

“Hostile customer service. Don't use.”

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Posted 6 years ago

“Should have received my light two weeks ago. Hasn?t arrived, you can?t ring them and they haven?t replied to my emails !”

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Posted 6 years ago

Thank you for getting in touch. Your order left us yesterday (5th August) and will be with you tomorrow. Please check your emails for the notification from the carrier which has been sent. As advised on our website at the time of your order your particular choice was out of stock and not due in until yesterday. Unfortunately the situation over recent months surrounding Covid-19 has led to longer lead times for some products. This is something that is out of our control. I hope you will be delighted with your Nordlux Luxembourg Outdoor Light and bulb. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“The purchase was due to be delivered on Tuesday; it is now Sunday and it has still not been delivered. I have been informed three times that delivery would be on that day between 17:00 and 19:00 but there was no delivery; very much later on those days Check My Delivery said that there had been a "slight delay". No direct communication to explain why there was a delay and what was happening the rectify the situation. There is no facility in the Delivery Website (Hermes) to make any enquiry as to what was happening or speak to a "Human". Recommendations is that the delivery agent is replaced as they clearly do not deliver as stated. Having paid for a delivery as part of the purchase I consider that I am entitled to a refund as the service which I had paid for has not been provided. As for the quality of the product; I clearly cannot give any views as I have yet to receive it.”

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Posted 6 years ago

“Phoned to tell them that parts were missing from the product, got a message saying they were busy but would phone me back, they didn't. Good job I only ordered 1 to try rather than the 7 I actually require.”

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Posted 12 years ago

I am very sorry for the problem with your fitting. Your message was received yesterday afternoon and we left a message on the number given (at your workplace) before you were in work this morning so I am sorry we missed you. I believe you have since been contacted by customer service who have apologised and dispatched the missing parts. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 5 years ago

“They could deliver items promptly not 5 weeks late. They could return phone calls and emails.”

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Posted 6 years ago

“Goods arrived faulty. Emailed and phoned but nobody has responded”

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Posted 9 years ago

“A month after order confirmed, I am still waiting for my light. They will not reply to my emails and you can't speak to anyone. Will not deal with them again. Very poor service and I don't expect much luck in getting it sorted soon.”

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Posted 6 years ago

“Supply goods with correct plug or suitable adaptor”

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Posted 7 years ago

“Sort out their customer service department. Sent another customers order. Returning it a nightmare!”

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Posted 6 years ago

Again, please accept our apologies. Our warehouse made a packing error and you received an order not intended for you. Thank you very much for letting us know. I am sorry you were not happy with the service you received from us. On being notified, we booked a collection for the unwanted goods once you provided us with a convenient date. The collection I understand went ahead successfully. As with all businesses, periodically we make mistakes, but our focus is on doing our best to resolve queries as quickly as possible which I believe we did in this case. Thank you for getting in touch. Kind Regards Patricia

Posted 5 years ago

“The products I ordered were part of a bigger order. The product was not shown as being out of stock yet clearly was. I have been given 3 different delivery dates with none achieved. Because I have not been able to complete the project I need the lights for, I have now got to revisit the site at my cost. I have contacted "customer care" who have informed me the products will be in with them on the 11 June. I have today ( 6 June) received notification that the product has been dispatched ??? I have always been satisfied with the service and previously rated them 5 stars. Not now I am really disappointed .”

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Posted 6 years ago

“Didn't deliver whole order - no explanation. Had to chase repeatedly for second item and promises I would "definitely" have it by a certain date were not met”

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Posted 9 years ago

“We received two of the three lights ordered in a box that was around x 4 times too big. We have yet to receive the third light ordered as of 9am on 18/01/2017.”

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Posted 9 years ago

“The wrong wattage bulbs were sent and I'm still waiting for the remote. I have had no reply to date. It has been 4 weeks now.”

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Posted 7 years ago

“The products we got seemed to be 2nd hand or ex display. One had a dent in it and both had stains (bit like rust) on them. Emailed there customer service address with photos and I am yet to get a reply.”

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Posted 8 years ago

“Light not delivered”

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Posted 6 years ago

“Units were advertised as having a dimmer but the delivered units lacked this important feature. A return reference was supplied and the goods repacked for collection. A week later the parcel is still waiting at the front door.”

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Posted 11 years ago

Further to our conversation last week I have passed on your feedback regarding this item. There appears to be some misunderstanding regarding our returns process. In the email containing your returns number, we ask that you get in touch with us to advise us of a convenient day for the item to be collected. We did not hear from you hence we have not instructed our couriers to attend as yet. I will contact you myself this morning to agree a suitable date. I am sorry you were disappointed with your purchase. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Wrong lights delivered, no one has contacted me to rectify the error despite sending email and telephoning the help line”

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Posted 9 years ago

“Small product sent in a giant cardboard box. I no longer required the strip light when I got it so wanted to return it. I was advised to return it in the same box in case it was damaged in transit. This cost £6. I was also told it would ?take a while? to get a refund because of an imminent warehouse move. I have a feeling that there is more hassle to come.”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,016 reviews