Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,994 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 24th April 2026

Anonymous // 01/01/2019

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“Good web site and plenty to chose from. Delivery was very quick and the items purchased were of good quality.”

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Posted 5 years ago

“Really happy with service and product, delivery within 5 days, which was also well packaged. Their website is extensive, probably covering all lighting requirements and generally is competitively priced compared to the usual high street outlets. Have previously purchased lighting from Lighting Direct on a previous occasion. Recommended!”

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Posted 5 years ago

“I purchased some kitchen undercupboard lights from this company. Well impressed with product and the service unbelievable, informed of every movement from dispatch to delivery in less than 24 hours what more could you ask for, credit to online shopping Many thanks Kevin.”

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Posted 5 years ago

“Efficient web order, good delivery. Company ignored my email / contact prior to order and made no effort to contact me. All paperwork avoids any phone numbers and Lyco number is never answered. As a Trade buyer I cannot work with companies like this.”

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Posted 5 years ago

I am sorry you are not happy with the service you received. We can be contacted by phone, email and Live Chat. All contact details are on our website. The Customer Care Team

Posted 4 years ago

“The product was good, but the customer service is not accessible enough. Instead of just posting me a missing plug, I had to wait a week and receive a whole new product and then go through a returns procedure and exchange too many emails. It shows that the company has little regards for the environment, and the lack of a phone number for customers combined with web forms which are not suitable for UK addresses makes me question where their focus is.”

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Posted 5 years ago

Our focus is 100% on our customer service. Working remotely and other challenges related to covid left us at times temporarily without a full team and resulted in our responses being a little slower than usual. We do not stock component parts of our products hence a replacement set of string lights was sent to you. We are based in Buckinghamshire, UK, so not sure what you mean regarding having "forms" not suitable for UK addresses. The Customer Care Team

Posted 4 years ago

“This is an excellent light. Well made and first class service from the supplier. It looks good too. My only reservation is that it is not as robust as I would have liked. It is positioned in an exposed position and it will be interesting to see if it survives when the winter gales arrive.”

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Posted 5 years ago

“Where do I start, ordered a lamp from lighting direct 6 weeks ago, I was told lamp was out of stock & they were waiting delivery & asked what I would like to do. I requested a refund, my request & ‘9’ emails were ignored. Then I get an email from a delivery company to say my lamp would be delivered on the 11th December, it didn’t arrive. Tried to contact said delivery company with no response, now awaiting response from lighting direct. Not holding out much hope, on receiving my lamp or my £150 refund!”

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Posted 5 years ago

Thank you for getting in touch. I am not sure what happened here but we cannot locate any emails requesting cancellation and our Accounts and Carrier's records show the delivered light was retained by you. Customer Service Team

Posted 4 years ago

“Write a review? I haven’t receive the light I ordered 6 weeks ago - and you want me to write a review.”

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Posted 5 years ago

If you have received a request for feedback that indicates your order will have been dispatched and delivered shortly. The light you chose was not in stock at the time of your order as advised on our website. Challenging times have meant that unavoidable delays have occurred. Regular updates are sent to allow customers make the choice between accepting any delay or obtaining a refund. Thank you for taking the time to comment.

Posted 4 years ago

“Easily found what I was looking for, straightforward ordering process and delivery as expected.”

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Posted 5 years ago

“Very good value on quality products”

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Posted 5 years ago

“I haven’t received my purchase yet”

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Posted 5 years ago

We apologise for the delay. The Customer Care Team

Posted 4 years ago

“Great product for my seaside cottage very pleased”

Lighting Direct 5 star review on 12th December 2020

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Posted 5 years ago

“Very swift delivery (2 days) and item as shown on the website. Packaged really well. A bonus these days.”

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Posted 5 years ago

“Exalent many thanks fast delivery”

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Posted 5 years ago

“After a little mix up with my first order which was swiftly refunded .I then went on to order again received my order within three days excellent service and very pleased with my edit coastal light. Would definitely recommend this company”

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Posted 5 years ago

“Great product and great delivery service”

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Posted 5 years ago

“Have used these people before and had a good experience then, and it's still the same now, the turn around time from ordering to delivery was quick and all the items were very securely packed and arrived in a perfect and undamaged condition, I wouldn't hesitate before using them again, all in all, a very good company.”

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Posted 5 years ago

“Wow. That was quick. Great service and speedy delivery.”

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Posted 5 years ago

“Really pleased with our lights excellent quality excellent service came really quickly and really well packed, would recommend this company”

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Posted 5 years ago

“I am really pleased with the lights I bought from Lighting Direct, the quality is very good, the lights are bright and really sparkle and the cable is soft and flexible.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,994 reviews