Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,565 Reviews

90 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality ! Very easy to assemble and extremely happy with the stylish and sturdy bar stools ! Will happily purchase from these again”

Helpful Report

Posted 1 year ago

Good Morning Katie, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found the items easy to assemble, excellent quality, and you are extremely happy with the stylish sturdy bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought 6 Portman Burnt Orange Velvet Swivel Bar Stools for a kitchen refurb. Quality is good, comfort is excellent and I like the fact that they are quite light to move around and when gassed down to their lowest setting they sit under our kitchen island. Also great value as we got 10% off as a first order from the website. Customer service is spot on, a human who works for Lakeland answers the phone and is knowledable and helpful. Our delivery contained a couple of dented base units which were replaced by the next day with no quibbles or returns needed. Very happy customer!”

Helpful Report

Posted 1 year ago

Good Afternoon Joel, Thank you for the wonderful feedback and 5*rating you have given after receiving the Portman Bar Stools. I am pleased the team helped rectify an issue with the bases swiftly and you are now fully satisfied and found them to be good quality and comfortable too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Easy to put together, comfortable and look great in the kitchen”

Helpful Report

Posted 1 year ago

Good Morning Leigh, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product easy to assemble, comfortable and they look great in your kitchen. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I want to return because it doesn't fit my garden table could you arrange it to be collected ASAP please”

Helpful Report

Posted 1 year ago

Good Morning Laura, Thank you for the feedback. Looking into this with the support team they did reply to your email on the 16th May at 8.55am with all the return details. If you are still having trouble can you please get in touch with them at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“I bought a velvet swivel desk chair for my hobby room. The chair arrived quickly and well packaged. Very easy to assemble, looks great. Delighted with my purchase. Thank you Lakeland Furniture!”

Helpful Report

Posted 1 year ago

Good Morning Joanne, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased the chair arrived quickly, was easy to assemble and you are delighted with the product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Have just received my bar stools and the quality is excellent, delivery great and customer services is top notch.”

Helpful Report

Posted 1 year ago

Good Morning Hendrik, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the bar stools to be excellent quality, delivery great and the customer service to be top notch. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I can't write a review on the product, as it is a surprise present for my friend. They look amazing, and I love the colour, but they are still wrapped up for him to open in June. I must say the delivery service was excellent! I can't believe how quick it was and I hope he likes the bar stools as much as I do. Many thanks to all concerned”

Helpful Report

Posted 1 year ago

Good Morning Pamela, Thank you for taking the time to leave feedback and a 5*rating after receiving the order of the bar stools for your friend. I am pleased you received excellent service and we hope also that he likes them as much as you do. If there are any problems then please do let the support team know. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted them and a lovely lady called Helen sorted out the return of the stools we had received in error and for the stools we had ordered to be sent out next day. The stools promptly arrived next day and they are gorgeous. Really good quality and very easy to put together. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you again for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted the Support Team and a lovely lady called Helen sorted out a collection of the wrong stools and arranged delivery of the correct ones which landed the next day. The stools are gorgeous and really easy to put together, even without instructions. I have read a lot of bad reviews but I have to say I have nothing but praise especially for the quality of the product.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Lakeland are one of the few companies to stock individual barstools as most are in sets of 2l! I wanted 3 and the whole ordering and delivery process was first class”

Helpful Report

Posted 1 year ago

Good Morning Jane, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that ordering the 3 bar stools was very helpful for you and you have found the whole process of ordering to be first class! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.”

Helpful Report

Posted 1 year ago

Good Morning Heather, Thank you for the wonderful feedback and 5*rating you have given after placing your order. I am pleased the support team were efficient and able to help rectify your order so the correct one arrives. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“One of the seats was damaged and was replaced straight away. That is what I call service.”

Helpful Report

Posted 1 year ago

Good Morning Anthony, Thank you for the 5*rating you have given after receiving your order. I am sorry to read that on delivery you found one of the seats to be damaged but I am pleased the support team helped to rectify this swiftly for you and replaced this straight away. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.”

Helpful Report

Posted 1 year ago

Good Morning Sharon, Thank you for the 5*rating after receiving your order. I am pleased it matches perfectly with your dressing room and bed! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Good looking we'll made stools which were easy to assemble and seem very good value for money.”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the stools to look good and are well made too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating after receiving your order of the Havana Bar Stools. I am pleased they arrived promptly and securely, they were assembled easily and your very happy with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stool we bought was very well made and good quality and was sent within a few days.unfortunately a small part on the foot rest was broken but Helen of the customer service team dealt with the problem immediately upon receiving my e mail and sent the replacement part by first class post.which arrived the following day.Excellent service.”

Helpful Report

Posted 1 year ago

Good Morning Malcolm, Thank you for the feedback you 5*rating you have given after receiving your order. I am sorry to read that a part was broken but I am pleased our customer service team were happy to help and rectified this swiftly for you and you are fully satisfied now with the bar stool. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Totally thrilled - I decided to go bold with a Lule Green Velvet Swivel chair for our home desk. I couldn't be more delighted - delivery, quality and the style is perfect.”

Helpful Report

Posted 1 year ago

Good Afternoon Samantha, Thank you for the amazing feedback and 5*rating you have given after receiving your order. I am pleased you are thrilled with the Lule chair and you chose a bold colour that you are delighted with! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered some bar stools for our breakfast bar but they weren't right so unfortunately we had to return them. The after sales service was excellent. There was no quibble at all, they emailed me a returns label, arranged collection and credited my account within a few days. 1st class service and would highly recommend them.”

Helpful Report

Posted 1 year ago

Good Morning Graeme, Thank you for the feedback and 5*rating you have given us. I am pleased the service you received after the sale has been excellent! If there is anything else we can help with then please do let us know and we will be happy to help. Kind regards Sam

Posted 1 year ago

“Ordered 4 New Black ajustable bar stool bases, to replace my chrome ones, easy process from start to finish, all components where individually wrapped which kept them safe during transit. Was Very Impressed with the whole service, Highly Recommended Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Morning Mark, Thank you for the wonderful feedback and 5*rating you have given after receiving the black bar stool bases. I am please they arrived well packaged and you found the whole process easy! If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“Part delivered quickly in good condition and was a good fit. The instructions published underplayed the force necessary to remove the gas pillar from both the base and the seat fitting! YouTube has other videos (American) which are a little better but be warned!”

Helpful Report

Posted 1 year ago

Good Morning Tim, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased the part was delivered quickly, in good condition and a good fit too! If you do require anything further then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help you. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,565 reviews