Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.79

4.8 Rating 592 Reviews

94 %

of reviewers recommend Kathryns

4.8

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

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“Unfortunately my item has not yet arrived.”

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Posted 2 years ago

Hi Elizabeth Your order was placed just over a week ago to be shipped to Canada The parcel left the day you ordered and is in transit however we do say to allow 14 days for delivery, allowing time for it to clear customs. I have also sent you a message with the tracking

Posted 2 years ago

“Ordered two pairs of shoes for click and collect, they were ready for collection very quick. Lovely shop and service x”

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Posted 2 years ago

“Amazing service, I made a mistake on my order and it was corrected and fixed as soon as I let the store know.”

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Posted 2 years ago

“Great clothes and always great service from them.”

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Posted 2 years ago

“Highly recommended. Easy to order received quickly.”

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Posted 2 years ago

“Brilliant service, couldn't ask for any better and every item comes as promised much appreciated 👍”

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Posted 2 years ago

“Love them”

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Posted 2 years ago

“Bought Guess Jumper was BEST price from ALL the websites that sold it. Very pleased.”

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Posted 2 years ago

“I ordered kenzo tshirt with the girrafe i got another tshirt the one with the tiger and i didnt want this tshirt i wanted the other one and unfortunately i had a flight the next day so i didnt have time for returns And i sent an email and nobody got back to me Plus i paid for next day delivery before 1 pm and i got the order after a few days and thats not the first time the orders take too much time to arrive”

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Posted 2 years ago

farah We are sorry about the issue with this order Your order was placed on the 21st and dispatched the same day, I am unsure why Royal Mail did not delivery the following day and this is something we have raised query with and your postage will be refunded. We did receive your email and am so sorry about the wrong item being shipped, we responded to you the same day with a few options to exchange the top however we did not hear back. Can you contact our ecommerce manager simon@kathrynsonline.co.uk so we can get this resolved please

Posted 2 years ago

“Quick, reliable and Excellent service would definitely be using this again.”

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Posted 2 years ago

“Great service delivered very quickly and I was delighted with the shoes”

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Posted 2 years ago

“I have to say it is brilliant customer service and I’d like to thank the lady who suggested me to try bigger size or giving me options of different brand. The baby jacket ( bigger size ) is perfect not need refund, definitely I’ll buy again and highly recommend it”

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Posted 2 years ago

“Brilliant service, customer service advisor so nice, beautiful clothes at a great price 😁”

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Posted 2 years ago

“Ordered a pair a sunglasses I had lost that Mum had given me. Happy to have found a replacement pair. Fast shipping, arrived I good shape. Thank you much!”

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Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

“Excellent service - thanks 🙏 Beautiful clothes too and the presentation was stunning and thoughtful.”

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Posted 2 years ago

“I have bought from Kathryn’s before, super efficient and speedy delivery with an amazing range”

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Posted 2 years ago

“Always the best service x”

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Posted 2 years ago

“Excellent Service, Really went out their way to help me get the right product at the right price when a code didn't work. Quality item and speedy delivery. Will deffinately shop with Kathryns again. Thankyou!”

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Posted 2 years ago

“brought a beautiful dress for my granddaughter, so very pleased, absolutely love it,so pretty and great quality, and prompt delivery x”

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Posted 2 years ago

Kathryns is rated 4.8 based on 592 reviews