Hi your order was placed 7 days ago and we do advise that standard international shipping takes 7-14 days to arrive due to customs clearence. I can see its left customs in your country so should be with you in the next day or two.
“So happy with my pushchair! Lovely friendly service from Simon 5star. Quick delivery, have bought from in the past and will buy from Kathryns again in future.”
“What a great team Kathryn’s have nothing is too much trouble. Simon who looks after online support and customer service is an asset to the team, thank you for all your help, Dawn”
“I needed to swap my daughter outfit and the women in the shop where more than happy to help me went above and beyond with my budge and my sizes for my little girl”
“-items showed as available and then after ordering and processing we received an email that the item not in stock.
- many time pricing error after making the payment and excuses like the showed price was a mistake !!!
- no offers nor discount provided despite these errors”
Hi Noura
You are correct that the skirt you ordered was incorrectly priced but as per the terms of the website, we do reserve the right to cancel an order if an error has been made. We did offer you the skirt with over 70% off the RRP price but you declined it so therefore we issued a refund as you requested.
This does look like a genuine human inputting error and I apologise for any inconvenience caused
“Overall great just I didn’t receive my order yet which was supposed to be delivered last Friday so am not sure why it’s so delayed and that’s so important for me since am travelling soon and wanted to have it with me and thanks Jo”
