“Online store of Cathrines Simon the lad in there he is so helpful it is on true he is lovely always tries to help and does his best they are a lovely frame to buy Off wouldn’t really be of anyone else Cathrines is the place to go in the shop or online HChristopher”
“Can't fault this shop or the online help
Ive only had problems with one puchase and this wasa fault in the brand. Kathryns dealt with the manufacturer to sort the problem out....so helpful
Sales are great you can always bag a bargain x”
“Superb customer service, first time i've bought from Kathryns and the team went over and above to get the coat (gorgeous!) to me on time - Thank You!!”
“I would just like to say that this is the best children's shop i've ever come across the customer service is something else they go above and beyond and always look after my girls i always talk about and advise friends and family to shop here love the place and all the staff and Simon thanks so much always such a pleasure”
“Hi, not impressed with Kathryn's. I ordered a pair of Boss jeans for Xmas and they don't fit. As this was over the return date I was advised that I couldn't return them. In the current situation I ordered these early and presumed I could take this back”
Posted 2 weeks ago
Hi Alex
Thanks for taking the time to leave a review
I have located your order which you placed in October
Our standard returns policy is 14 days however this was extended for all orders placed from the start of December to allow for Xmas and New Year delays however orders from October would of been under the standard 14 day terms I am sorry.
I am happy to discuss this further if you want to drop us a email team@kathrynsonline.co.uk
