Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.79

4.8 Rating 592 Reviews

94 %

of reviewers recommend Kathryns

4.8

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

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“The oilily coat is nice, but took a month to be delivered, and then I had to pay 40€ extra in customs”

Helpful Report

Posted 3 years ago

Hi Were sorry about the delay, your coat was shipped the day after you placed the order however due to a cyber attack on Royal Mail, all outbound international parcels were delayed, this effected all UK companys. With regards to the customs, we do not have any control over each countrys customs rates, we do state this on our website.

Posted 3 years ago

“Extremely easy ordering , prompt response on any queries and fast delivery . Excellent all round”

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Posted 3 years ago

“Fantastic service and delivery. Thank you”

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Posted 3 years ago

“Amazing service everytime. I always get a very personal shopping experience. I”

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Posted 3 years ago

“Excellent and reliable service. Very pleased with quality of goods purchased.”

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Posted 3 years ago

“Delighted with this T-shirt”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Loved the item”

Kathryns 5 star review on 14th February 2023

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Order received was damaged/faulty but Simon was super helpful and very apologetic. Good customer service!”

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Posted 3 years ago

“I didn’t get my order until now.. I ordered before 2 week and 3 days .. I don’t know where is my order”

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Posted 3 years ago

Hi there was a cyber attack on Royal Mail international service which effected all mail leaving the country, your parcel had already left us when this happened, we did email all customers but this as out of our control I am sorry.

Posted 3 years ago

“Finding this very easy to use”

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Posted 3 years ago

“Been shopping at Kathryn's for many years, they have beautiful collections and always great service ❤️”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Fast delivery. Best price.”

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Posted 3 years ago

“Fabulous service and beautiful product , thank you”

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Posted 3 years ago

“Order since 19 December and still didn't receive my order January 16 :(”

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Posted 3 years ago

Were sorry there was a delay, your order was shipped on the 20th December however due to international postal delays it looks like this arrived late to you, this is out of our control and we are ever so sorry

Posted 3 years ago

“Great customer service when I had to change outfit for size .”

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Posted 3 years ago

“Good Quality super quick delivery”

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Posted 3 years ago

“Order arrived faster than expected due to it being both Christmas and Royal Mail strikes. Absolutely delighted and would use again and recommend without hesitation”

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Posted 3 years ago

Kathryns is rated 4.8 based on 592 reviews