Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.80

4.8 Rating 561 Reviews

94 %

of reviewers recommend Kathryns

4.8

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress is the wrong size, looked used and it’s damaged”

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Posted 2 weeks ago

“goodmorning, sorry but we never receive the goods. can you please contact us for better discuss this situation? because we need to understand this situation. thanks for your disponibility. best regards lucia”

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Posted 8 months ago

“I’ve shopped with you before and the service has been very good, but I ordered two items for my friends fourth birthday, ordered them in advance and for some reason they arrived three weeks after his birthday, so I was disappointed but embarrassed in front of everyone else handing out their presents.”

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Posted 1 year ago

Hi Gary Unfortunately the item you ordered was a preorder item which means it gets dispatched as soon as it arrives from the supplier. Any items marked on the site as preorder means there no in yet but you can pre order your sizes ike alot of our customers do. I am sorry for any misunderstanding

Posted 1 year ago

“This is the first time I ordered I received the order in very bad situation because they didn’t but it in cartoon box like other auxiliary website.I am very disappointed.”

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Posted 1 year ago

Hi Nuha As discussed on email we are sorry the box was damaged, this has been caused whilst it was in transit with our courier. We have already reached out as we would like to make a claim for this damage and also compensate you a little due to the issue

Posted 1 year ago

“First of all after paying and completing my order what i ordered is all not available and i am requested to change to other items that is similar. To what i want , And after accepting that Mu order took one month and i really don't know where its exactly contacting the store they replied that no reply from royal mail !!!! And royal mail has no update And i asked Emirates post they said its not received to the country And its been more than one month !!!!!”

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Posted 2 years ago

I am sorry to hear you had not received this parcel. Royal Mail received the item from us over a month ago and it should have been delivered by now As the time has passed, they have opened up an investigation between them and Emirates post to find out where the parcel is, as I advised on email, as soon as we get a response from the investigating team I will get back to you.

Posted 2 years ago

“I still not received my order no 10 days i was expecting my item for eid please change your sending methods company”

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Posted 2 years ago

Hi Basma As per tel call, all our international delivery's have a time frame of up to 14 days for delivery and unfortunately this order was only placed a week ago using our standard delivery service. We do offer DHL express which is a extra cost but generally gets packages around the world within a few days We have done all we can to chase this parcel but as its still in transit we have to wait for your customs office to process the parcel so it can be delivered to you.

Posted 2 years ago

“I received one of the pieces in a different size than what I ordered.”

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Posted 2 years ago

Hi We are sorry to hear this, we wanted to reach out to you to get this resolved but you have not left any details, if you can email us please team@kathrynsonline.co.uk and we will get this resolved asap

Posted 2 years ago

“I received incorrect order and wrong size”

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Posted 2 years ago

Hi Rajae You placed a order on next day urgent delivery and we tryed to contact you but there was no answer on email or phone. We sent you alternatives you may like with a note apologising and offering free return.

Posted 2 years ago

“I didn’t get my order until now.. I ordered before 2 week and 3 days .. I don’t know where is my order”

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Posted 2 years ago

Hi there was a cyber attack on Royal Mail international service which effected all mail leaving the country, your parcel had already left us when this happened, we did email all customers but this as out of our control I am sorry.

Posted 2 years ago

“The products are not yet received up to now since 3 Dec placement of order.”

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Posted 2 years ago

Hi There has been strikes by Royal Mail which may have delayed your order in transit, this is out of our control sorry

Posted 2 years ago

“I ordered 8y which was wrong so asked the shop to change to 10y but still I got 8y while the bill says 10 y.”

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Posted 2 years ago

I am sorry to hear this, we have not heard from you since you received this order to be able to replace the item for you, if you can contact our customer service this will be looked into asap

Posted 2 years ago

“Ich warte immer noch auf die Ware !”

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Posted 3 years ago

Hi your order was placed 7 days ago and we do advise that standard international shipping takes 7-14 days to arrive due to customs clearence. I can see its left customs in your country so should be with you in the next day or two.

Posted 3 years ago

“-items showed as available and then after ordering and processing we received an email that the item not in stock. - many time pricing error after making the payment and excuses like the showed price was a mistake !!! - no offers nor discount provided despite these errors”

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Posted 3 years ago

Hi Noura You are correct that the skirt you ordered was incorrectly priced but as per the terms of the website, we do reserve the right to cancel an order if an error has been made. We did offer you the skirt with over 70% off the RRP price but you declined it so therefore we issued a refund as you requested. This does look like a genuine human inputting error and I apologise for any inconvenience caused

Posted 3 years ago

“The request has not yet arrived and I am waiting for her ... What is the reason for the delay?”

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Posted 4 years ago

Hi Ahmed Our team has contacted you via email, unfortunately as your item is showing as still in transit, our courier partner in your country is investigating the delay and we are awaiting the outcome. We will be in touch as soon as the investigations are finished.

Posted 4 years ago

“I want my refund and yet they still haven't gave it”

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Posted 4 years ago

Hi Based on that order number it looks like we have been trying to contact you since November to look into the problem however the email address gets rejected. Can you contact us please on team@kathrynsonline.co.uk and we will happily look into the issue.

Posted 4 years ago

Kathryns is rated 4.8 based on 561 reviews