Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,977 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

Write Your review

Tell us how Kabayan Remit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant send money anti money laundering lumalabas maski kulang saandaan ang padala. May abiso na rin ako to settle pero as usual wala pa rin”

Helpful Report

Posted 5 years ago

Hello po, thank you for raising your concerns and we apologize for any inconvenience caused. We would really appreciate if you could e-mail our support team in regards with this matter. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“Delayed remittance!”

Helpful Report

Posted 5 years ago

“I trusted there service and never had problem since i been there customer for many years .”

Helpful Report

Posted 5 years ago

Hello po. Thank you for your rating. Salamat po. Kabayan Remit

Posted 5 years ago

“Very slow. Took forever to pick up cash. This is the 4th time this has happened to me and there’s no one to escalate it to”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamat po. Kabayan Remit

Posted 5 years ago

“Over compliance to the point of ridiculousness. Hindering. not helping”

Helpful Report

Posted 6 years ago

Dear David, Thanks for your feedback. We appreciate your concerns regarding the compliance rules. However, it's required that we don't accept any third party payments, which was a case on this instance. In a future, for a smoother and faster transaction please note we only accept payments from the account holder bank cards. Please do not hesitate to get in touch with us for more information info@kabayanremit.com Best wishes, Kabayan Team

Posted 6 years ago

“The app was always crashing I could not send any money. I tried using the website but was also on error. Its unreliable. But when its working its brilliant , i can send money through my phone.”

Helpful Report

Posted 6 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 6 years ago

“they will not process your remittance straight away. the 1 hr processing is fraud. your beneficiaries will get the money in a day instead.”

Helpful Report

Posted 6 years ago

Hello po. Thank you for reaching out to us and expressing your concerns regarding the processing times. Please be advised that we have investigated your matter and are please to confirm that there was no delay in processing, as per our SLA: 'Funds will be credited within 1 hour subject to online availability and compliance or latest the next banking day. For inquiries, receiver can call/text Manila Office on 09171101103 or 09478771824.' The funds were credited on the next banking day as per above SLA. If you still have any concerns regarding the matter, please do not hesitate to contact our management team at info@kabayanremit.com Kind regards, Kabayan Team.

Posted 6 years ago

“Easy to transfer and quick/ safe transfer”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamat po. Kabayan Remit

Posted 6 years ago

“It’s not 1hr processing. Please make straight forward business. Less clauses. No more alibis.”

Helpful Report

Posted 6 years ago

Hello po, thanks for your feedback. Please note we also offer bank transfer within one hour to RCBC or Metrobank account and instant cash collection at various pick-up locations. We can help your beneficiary to open a bank account with Metrobank po, let us know if you need any help by emails us at info@kabayanremit.com

Posted 6 years ago

“I just joined today. More than 1 hour the remittance still not credited to beneficiary's account but the amount was already deducted from my debit bank account. Worst experience. Bad start. False advertisement. Will not use Kabayan again. I strongly not recommending anyone to use Kabayan. Exchange rate is lower (P67.40). When I registered, the rem fee is £2.99 and exchange rate is P67.65. Actual Remittance Fee is expensive (£5.99) and the rate is not as advertised, P67.40. I message the messenger page why the amount is not credited...no one is answering now or shall I say they stopped answering my queries after they took my money. FALSE ADVERTISEMENT. FALSE PROMISES. VERY MISLEADING. UNSAFE COMPANY TO TRUST YOUR HARD EARNED MONEY.”

Helpful Report

Posted 6 years ago

Dear Rey, Thanks for your feedback. However, please be advised that our service fees indeed start from £2.99 for bills payments, you can find this information on our website. Our rate changes twice a day, at 12PM and 8PM on weekdays and 10AM and 5PM on weekends, the rate at the time of the transaction always applies. We offer 1 hour crediting time, subject if transaction is compliant. It's very likely that your transaction wasn't compliant due to the large amount being sent. According to our system the funds have been credited but we would still appreciate if you could get in touch with us so we can investigate further. Best regards, Kabayan Team

Posted 6 years ago

Hello again po. We have checked our records. Please be advised that the rate before 10 am (UK Time) was 67.40. Upon checking, your transaction was created before 9 am. Furthermore, we also did not charge a fee on your first transaction. The service charge of your first transaction was 0 GBP. We do apologise for any confusion and inconvenience caused. Should you need any assistance with our service or any other queries you may have, please contact our customer services team who will be happy to help. Best wishes, Kabayan

Posted 6 years ago

“I have sent money 4 days ago but my beneficiary received the amount only today when the exchange rate is higher. I could have sent more money to my family today had I known that this will happen. This is not the first time that they did this to me. I already filed a complaint to their customer support in the past only to be told that it was not their fault. How is that for integrity and accountability?”

Helpful Report

Posted 6 years ago

Hello po, Thanks for bringing this into our attention. Please be advised that we have investigated the matter. Your transaction was created on the weekend po, which means the processing took longer than expected, as well as 25th of Feb was a holiday in the Philippines hence the delay from the payout partner's side. Regarding the rate, there's a memo on our website that the 'the updated rate at the time of payment is the rate that will always apply.' We apologise for the inconvenience this may have caused. If you have any further questions or comments, please do not hesitate to get in touch with us info@kabayanremit.com Kind regards, Kabayan Team

Posted 6 years ago

“Unreliable.”

Helpful Report

Posted 6 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 6 years ago

“I paid £5.99 for service fee meaning my remittance should be in Phillipines within 1 hour but unfortunately It was not available from cebuana until the following day after 1pm.I think you need to speak to Cebuana,Mlulier because they don’t do it.This is not the first time I am gathering all my evidences to complaint to Trading Standard.It is not acceptable I had emailed you before but I was ignored and I had enough of this.”

Helpful Report

Posted 6 years ago

Dear Ms Janet, thank you for reaching out to us. Please be advised that from time to time we may need to ask our customers to provide some support documents to comply, this is a legal requirement. In terms of the delay, this was unfortunately due to a payout partner and we will investigate the delay to ensure this doesn't happen again. We have also checked whether we got any missed e-mails and we found that we haven't received the e-mail from you po, please check you have the correct e-mail address on record, which is info@kabayanremit.com Thank you! Best wishes, Kabayan Team

Posted 6 years ago

“Dear sir/madam regarding a transfer I made with your company today 26th November This transfer was sent for cash pickup And I received an email from Kabayan Stating that the transfer would be available for collection after one hour My wife called me 4 hours later to say she had not received any confirmation email or text that the payment was ready for collection, I called your London office to enquire why the payment was not available especially after I received an email from Kabayan stating it would be available for collection after one hour, I spoke with one of your customer service representatives who checked my transfer and he confirmed my payment had been received, he then informed me that the funds would not be available until the following day due to a high volume of transfer and as you can imagine I was very disappointed with this reply, as this transfer was to pay our mortgage which is due on the 26th of each month, I asked to speak to a supervisor/ manager and after 5 minutes I was put through to a supervisor who apologised for the transfer being late as this was due to the internet line being down !!!! So two different reasons in 15 minutes for my transfer not being available I was then informed by the supervisor that my transfer would be available within 2 hours and she informed me that she would let me know via telephone call or text when the transfer was available for pickup At 5pm ( 5 hours later) I received a text message advising me that my transfer was was now available for pickup which was obviously too late to collect as the collection point was closed. This has been a very stressful and upsetting experience for myself and my wife and due to the funds being late we will be charged interest by our bank for late payment of our mortgage, under the circumstances I would expect to be refunded the fee of £6.99 for the late delivery of my transfer and I would also like to know why I had to contact your customer service department to be told my transfer would be available 24 hours later, I would have expected a call or a text message informing me of this of this delay in sending my transfer today 1st December and still no reply or apology from Kabayan almost one week since I emailed my complaint to Kabayan I look forward to your reply”

Helpful Report

Posted 6 years ago

Dear Mike G, thank you for reaching out to us. Firstly, we apologise for any inconvenience you may have experienced with the remittance process on this occasion. We are going to investigate on what went wrong and ensure it won't happen again po. If you would like to speak to our management team regarding your experience please don't hesitate to e-mail us at info@kabayanremit.com Best wishes. Kabayan Team

Posted 6 years ago

“Very helpful and accommodating”

Helpful Report

Posted 6 years ago

Hello po. Thanks for your feedback. We really appreciate it. Kabayan Team

Posted 6 years ago

“It was easy and so convenient!”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamatpo. Kabayan Remit

Posted 6 years ago

“It's very expensive to send money and it takes awhile like sometimes 2 days to reach the money to the recipient using debit payment. Other services will reach to the bank within 1 hour and they get a text message upon the money deposited as well so it's a great help but you don't have that in Kabayan. Also when you send money they ask so many questions to comply with so many details and confirmation for the recipients identity other money transfer just asks for 4 details and it's done setting up. It has been almost 3 years since I have used it and I still had not won any of the raffles. Surely I could have at least got one but no I sometimes think it's just a gimmick but hopefully I will get it the next time.”

Helpful Report

Posted 6 years ago

“It's really good and easy way to send money back home”

Helpful Report

Posted 6 years ago

Hello po. Thanks for your feedback. We really appreciate it. Kabayan Team

Posted 6 years ago

“Did not meet expectation for fast transfer. Put my mum at risk twice in a separate occasion for going back and forth to the bank but did not receive her allowance from until a follow up is made here in U.K. Disappointed and unsatisfied with your service. HOPE YOU WILL IMPROVE THIS.”

Helpful Report

Posted 6 years ago

“Very poor, unreliable I've sent money 2x both delayed and it took 1 week before we got it.I am very disappointed ☹️”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamat po. Kabayan Remit

Posted 6 years ago

Kabayan Remit is rated 4.8 based on 21,977 reviews