Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,976 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im not happy the result of your service. Asking a lot proof of fund etc. and in the end the remittance cancel. Well you just wasting our time. Just so upsetting im not recommending your service to other.”

Helpful Report

Posted 9 months ago

Hi, Kabayan! Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. As a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are unable to process third-party transactions. This policy is also stated on our website and app. We recommend that your friend create their own transaction to be processed. Upon checking your account, your receiver has their own account. Please rest assured that your transaction will be refunded to your Interac e-Transfer sending account. If you have any questions or need further assistance, feel free to email us at info@kabayanremit.com.

Posted 9 months ago

“Absolutely worse system.ever . Will never try again. Took my money then froze it then made me call long distance at 11 at night to verify me by voice asking me the rediculause questions the app already asked after taking photos of every I'd I have . I'll have my guys look into your company cause it's very very scetchy”

Helpful Report

Posted 9 months ago

Hi Derrek, Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. As a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are required by law to verify customer documents periodically, especially for larger transactions. At this point, we confirm that your transaction has been processed and successfully claimed by your receiver. We appreciate your understanding, and we thank you for your continued trust in our service for your remittance needs. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 9 months ago

“Service was sooo very slow the deluvery of gcash was already 10 days from now!! The 2nd day we do gcash because the money need for emergency due to typhoon. Is there any reason thst they can not follow the kabayan remit in their system of what bank connected them I am requesting refund the money hecause I sent already another money So hopefully this may be resolved soon!!’ Why don’t track the money in the bank They mentioned that i will follow up to G cash And i deal with them for the service and payment is in kabayan remit Please help fyi its 10 days!! Its over Please return the money!! Thank you”

Helpful Report

Posted 9 months ago

Hi Elizabeth, Thank you for your feedback and for bringing this matter to our attention, kabayan. We sincerely apologize for the inconvenience this has caused you and your receiver. Upon reviewing our system, we confirm that your transaction has been processed and fully credited to your receiver's account. Once the funds have been transferred, the transaction is beyond our direct control. However, please rest assured that our support team is actively working on your case. In the meantime, kindly check your email for further details. As instructed by GCash, your receiver needs to submit a support ticket regarding the transaction. We would appreciate your receiver’s cooperation in providing the ticket number so that we can forward it to GCash for resolution. We value your patience and cooperation in this matter. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 9 months ago

“Im not happy I got stress!! Although its a very small money that mibey sent on August 31 and until now to gcash was nit yet remitted to receiver!! I am requesting to refund on ut My conbection to send this money is Asenso Remit and we’re requesting the refundable of the money because we gave money thru gcash last Wednesday night Thank you for helpung us Please escalate”

Helpful Report

Posted 9 months ago

Hi Kabayan, thank you for your review and for bringing this to our attention. We apologize for any inconvenience caused. We are committed to delivering your money to your loved ones as quickly as possible and would be happy to assist you with your transaction. To help us investigate the issue further, please feel free to email us at info@kabayanremit.com.

Posted 9 months ago

“if there is a zero option here. i will put zero option. I sent money on Aug. 20, 2024. deducted immediately, upon checking after 7 days. They never sent my money. I am trying to call the customer service, but no one is answering. I will report this to asap. and please dont use this!”

Helpful Report

Posted 10 months ago

Hi Kabayan, Thank you for your review and for raising your concern regarding this matter. We apologize for any inconvenience caused. Upon checking our system, we can confirm that the transactions made on August 20 were successfully processed. If there is any transaction that we were unable to process, the amount sent will be refunded to your sending account. The refund process typically takes 2-3 working days, depending on your bank. Please note that you do not need to contact your bank, as the refund is initiated by Kabayan Remit. Our customer service team is available 24/7 to assist you. If you have any questions or if there is anything else we can help with, please feel free to email us at info@kabayanremit.com. Thank you for you feedback and hoping for your kind understanding. We're always striving to serve you better.

Posted 10 months ago

“You cannot even send money to a friend. LOL I should've said "abuloy ko for my friend" rather than "ipinasuyo sakin ng friend ko." I e-transferred the money right away but they cannot e-transfer it back to me, ridiculous. >_”

Helpful Report

Posted 10 months ago

Hi, Katrina! Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. You may send money to your friend in the Philippines; however, we can only process payments using the account owner's funds. If the transaction involves funds from a friend, we suggest that your friend create their own account for seamless processing. Additionally, we recommend using your referral link to invite your friend who needs to send money to the Philippines. This way, you'll help your friend send money easily, and you could also earn a reward of C$100 for three successful referrals! 🥰 If you have any questions or need further assistance, please feel free to email us at info@kabayanremit.com.

Posted 10 months ago

“It always takes forever for the transfer to be credited to my mibile wallet. Regardless of the amount. 😭”

Helpful Report

Posted 10 months ago

Hi Kabayan! Thank you for your review and for raising your concern. We apologize for the delay in your recent transaction. Upon checking in our system, the reason why your transfer has not been processed is because the account does not exist. We have already sent you an email and will call you back for further assistance. When sending money to a mobile wallet, please keep in mind to check if the receiver's number is verified and the provider's name is. Delivering your hard-earned money to your loved ones safely will always be our number one priority, kabayan. 🙏

Posted 10 months ago

“My experience was terrible, my daughter and my son, sent a big amount (P125,000 each, total of P250,000), they canceled without any notice, no email no text, my family back home waited for a week for the money but didn't arrived, my kids checked their transaction after 6 days, that's how they saw that their transaction was canceled, Imagine for 6 days, they if my kids didn't checked our money, they are using it for their benefit, we sent the money for emergency purposes but they canceled without any notice, we work hard to earn money here in Canada and we'll lose it for this company! I'm so very upset. So no more Kabayan remit for me. This is a fraud!”

Helpful Report

Posted 11 months ago

Hi, Jocelyn! Thank you for your review and for expressing your concerns regarding this matter. We sincerely apologize for any inconvenience caused. After reviewing our records and cross-checking them with your receiving bank (our direct partner), we can confirm that your two transactions, each amounting to P125,000 and totaling P250,000, were credited on the same day. There were no cancellations recorded for these transactions. We always strive to deliver your funds to your loved ones as promptly as possible, and we assure you of our commitment to efficient service. If you have any further inquiries, please feel free to contact us at info@kabayanremit.com.

Posted 11 months ago

“So slow in solving problem and fixing mistakes.”

Helpful Report

Posted 11 months ago

Hi Kabayan, thank you for your feedback. We apologize for the issues you've experienced with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thank you.

Posted 11 months ago

“Very slow process. It takes a long time.”

Helpful Report

Posted 1 year ago

Hi Kabayan! We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take longer, as sometimes we need to conduct additional checks or banks may take longer to process. Don't worry, we're continuously improving the speed & reliability of our services to provide our customers with an even better remittance experience. Thank you for trusting us, Kabayan.

Posted 1 year ago

“They don’t notify us senders when something went bad on the transaction.”

Helpful Report

Posted 1 year ago

Hi Kabayan, Thank you for your feedback. We sincerely apologize for the inconvenience this has caused you We understand how important it is for you to be promptly informed when something goes wrong. Currently, our process involves waiting for a detailed report from the bank before we notify senders of any transaction problems. This step is crucial to ensure we have accurate and complete information before reaching out to you. We are continuously working to improve our communication processes and appreciate your patience. If you have any immediate concerns or need assistance with a specific transaction, please feel free to contact our support team at info@kabayanremit.com. Thank you for bringing this to our attention and for your understanding. Regards, Kabayan Remit

Posted 1 year ago

“They are very not helpful and useless”

Helpful Report

Posted 1 year ago

Hi Andrew! Thank you for your review. We apologize for any inconvenience you may have encountered. Upon checking, we see that your account is not yet registered. To complete your verification, please check your email, as our team has sent you a message to resume your registration. If you have any questions, please feel free to contact us at info@kabayanremit.com. We're happy to assist. 😊

Posted 1 year ago

“I talked to several representatives and still unable to verify my account even after multiple attempts of uploading my valid IDs. Support team is not helpful.”

Helpful Report

Posted 1 year ago

Hi Kabayan! Thank you for your feedback, and we apologize for the inconvenience you experienced during registration. There was a technical issue during your initial attempt, which is why our support team advised you to retry the process. Rest assured, your account is now verified, and you can send money to your loved ones in the Philippines. If you have any questions, please feel free to contact us at info@kabayanremit.com. We are happy to assist you! 😊

Posted 1 year ago

“Redundant Compliance.”

Helpful Report

Posted 1 year ago

Hello Kabayan! Thank you for bringing this matter to our attention so that we could thoroughly audit our process. Upon reviewing your case, we confirm that the procedure followed was proper and correct based on our compliance protocols. We apologise that you feel it was redundant. We appreciate your understanding and cooperation in this matter. It is part of our commitment to maintain a safe and secure banking environment for all our customers. We look forward to your next transaction🙏

Posted 1 year ago

“Money sent last Saturday & It’s Wednesday morning now but it hasn’t been received in the Philippines yet. So Frustrating & Disappointing….2 phone calls & a chat done but still nothing happened.”

Helpful Report

Posted 1 year ago

Thanks for sharing that, Menita. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Tedious in setting profile, verifications, gave up”

Helpful Report

Posted 1 year ago

Hello Kabayan! We appreciate your review and apologize for any inconvenience caused. After verifying your profile on our end, you're now all set to send money to your loved ones in the Philippines. 😊 We are looking forward to your next transaction. Best regards from all of us at Kabayan Remit. 🙏

Posted 1 year ago

“I initially sent a remittance to a colleague in the Philippine. A couple of days later, I contacted Kabayan Remit to change the remittee's legal first name. You guys deleted the entire remittance! I had it resent twice before it was completed!!! All you say are "apologies".”

Helpful Report

Posted 1 year ago

Hi Juanito, Thank you for your review and for raising your concern about this matter. To clarify, since we need to change your receiver's name, we will update it and create a replacement. To do this, we need to delete your previous transaction to prevent it from going through and to allow us to create a replacement. We appreciate your understanding, and we thank you for your continued use of our service for your remittance needs.

Posted 1 year ago

“Im dissapointed about the last transaction i have on you because i provided all the documents but you still cancel my transactions”

Helpful Report

Posted 1 year ago

Hi Kabayan Danilo, Thank you for your review and for bringing this matter to our attention. We sincerely apologize for the inconvenience caused. We appreciate you providing all the necessary documents for your transaction. As a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are unable to process third-party transactions. This policy is clearly stated on our website and app. We recommend that your mother create her own account so the transaction can be processed. Please rest assured that your transaction has been refunded to your Interac e-Transfer sending account. If you have any questions or need further assistance, feel free to email us at info@kabayanremit.com. Thank you

Posted 9 months ago

“So disappointed I sent money when my receiver go for pick up money wasn’t available how frustrating”

Helpful Report

Posted 1 year ago

Hi Kabayan, thank you for the feedback! We apologize for the inconvenience that has caused with your receiver. To prevent this from happening again. Kindly check for the notification in our app or via email to be sure that your money is available to pick up. If you have any inquiry, feel free to send us more details at info@kabayanremit.com. Best regards from Kabayan Remit! 🙏

Posted 1 year ago

“They insisted the email that no longer existed and don’t refund the money. Proof of my transactions of e transfer already sent to them but they don’t acknowledge it. They have given me a hard.”

Helpful Report

Posted 1 year ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,976 reviews