Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,978 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I been with Kabayan for a long time and sent many translations and this time I had to prove my bank details so I sent it straight away I was not happy about this then when I rang the manager he said he was going to ring me back he never did and I rang a few times he just ignored me and they kept my money from my family for 2 days even though I proved where it came from straight away”

Helpful Report

Posted 6 years ago

Dear Stanley, Thank you for your feedback, it's always appreciated. Please note we have investigated the delay and unfortunately it was due to the payout partner on this instance. We usually contact our payout partner if we encounter any delays which we did as well as we have sent you a message in the 28/10 in regards with the follow up. We sincerely apologize for any inconvenience and please don't hesitate to get in touch with us if you'll need more information in regards with this matter. Best wishes, Kabayan Remit

Posted 6 years ago

“I never had problems! I have always used this. Plus friendly Filipino customer service agents. Good work guys!”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamat po. Kabayan Remit

Posted 6 years ago

“After numerous emails and phone calls the remittance was finally completed the transaction took 6 days so I find it ironic that I was chosen to give a review at least we now know that as well as being incompetent they have a sense of humour. Stop trying to clever with your customers and let's get back to what you was like in 2012 the best remittance company in the uk.”

Helpful Report

Posted 6 years ago

Dear Brian, thank you for your response. We appreciate any feedback both positive and negative. Firstly, we apologise for any inconvenience you may have experienced with the remittance process on this occasion. We are going to investigate on what went wrong and ensure it won't happen again po. If you would like to speak to our management team regarding your experience please don't hesitate to e-mail us at info@kabayanremit.com Best wishes. Kabayan Team

Posted 6 years ago

“Friendly and very helpful customer service representative. World class!!!”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind review. Salamat po. Kabayan Remit

Posted 6 years ago

“I sent money but visa had problem, transaction decline and my money was put on hold. I call my bank to ask help. My bank asked me to ask Kabayan to send them a letter through fax to confirm kabayan intending not to collect the money that was been declined. I got emergency in th Philippines. For 1 week and even until now, the compliance team of kabayan continously ignored me and did not do anything to communicate with my bank but keep on defending their side. If you use kabayan and you had a problem, keep in mind they will not help you. I am now reporting this company to FCA and ombudsman if they're a member.”

Helpful Report

Posted 7 years ago

Dear Customer, thank you for your review. We apologize for an inconvenience caused by a delay to your remittance. I believe you have spoken already to one of our agents in regards to this matter. However, if you have any more questions or comments please get in touch with us at info@kabayanremit.com Thank you po. Best wishes. Kabayan Team

Posted 7 years ago

“I found your process tedious & too much of a hassle. And the remittance fee is expensive, which barely covers the pennies difference in the exchange rate. I can send more than 50K in pesos for £2 elsewhere. Thank you but I will not be using your service anymore.”

Helpful Report

Posted 7 years ago

Hello po! Thank you for your honest review. I am sorry to hear you had some difficulties with the service. We would like to make your experience with Kabayan better. Please email us regarding any concerns you may have and we'll ensure we can answer all your queries. Salamat po. Kabayan Team

Posted 7 years ago

“Sent money saturday suppose to be arrive after 12 pm ng monday,but not found daw then namasahi pa punta sa ibang branch now wala pa rin. tinawagan ng sister ang metro bank but walang sagot.”

Helpful Report

Posted 7 years ago

Dear Customer. Thank you for your review and we apologise for any inconvenience you may have experienced with the service. As per SLA that we have sent the funds would be available for pick-up on Monday(April 30) from 12noon. According to our records the funds have been credited already today. If you still have any comments or questions regarding this matter please contact our support team at info@kabayanremit.com and we'll ensure to answer all your questions. Best Wishes, Kabayan Team

Posted 7 years ago

“Send momey on a Friday it is already tuesday now the beneficiary haven't receive the money. Call handlers is sating as of the moment we just need t wait for BPI reply. I don't think it's right answer I think you should chase it and not wait.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for raising your concern. First of all, we apologize for an inconvenience caused by a delay to process your transaction. We have 'chased' BPI for a status of the funds and awaiting their response po. We will be in touch with you as soon as we hear back. Regards, Kabayan Team

Posted 7 years ago

“I used Kabayan and it did not credit for 5 days. It says processing and I emailed the customer service and it still did not go through”

Helpful Report

Posted 7 years ago

“I am using Kabayan remit for a couple of years .. It's been good initially but last month I tranfered money because of emergency but unfortunately the amount never received by the benifiary and when I verified from them the transaction was being pending for a couple of weeks without sending me any notification. The transaction was amended due to an error and after a week the amount still never credited to my bank account in the Philippines. I've called them several times and the PNB bank as well which given me a massive hassle and spending international calls and the issue would never been resolve until now. Finally they considered to refund in condition of 14 days maximum to get my money back to my UK account only to refund the principal amount but the £6.99 charged won't be consider. I insisted that they should pay me back the full amount they taken out from my account or they should compensate me instead but as of now the amount is almost 2 months with them and have not yet refunded. This is my nightmare doing business with Kabayan.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for the time you spent with us the past few weeks and patience for bearing with us regarding this matter. Rest assured we tried whatever is possible to fulfill your request - that there are times some rules are out of our hands but of our partners, too. This was a learning experience for us, your feedback made us adjust things and remind people involved what needs to carefully looked at. We strongly suggest following the options given to you when we spoke to you over the phone, if possible. Thanks again. Best wishes, Kabayan Team

Posted 7 years ago

“I was told it will be send next day 1 pm to 6 pm Manila time but it actually received day after! I was not even told that fund will be delay or something. Very poor service!”

Helpful Report

Posted 7 years ago

Dear Md Amniul, Thanks for your feedback. We have investigated your case and found that there was a delay indeed which we apologize about. We have also offered you a generous discount on your next remittance. Best wishes, Kabayan Team

Posted 7 years ago

“They asked to transfer the money first before asking the requirements.”

Helpful Report

Posted 7 years ago

Dear customer, please be advised that your situation was an isolated case where we had to ask for a bank statement to verify the source of funds. That is in compliance to AML and for your own protection as well. There are certain rules in the system that would only be triggered when a transaction is made, but then again it's an isolated case. Your feedback made us adjust those rules to prevent things like this happening in the future. If you still have any concerns, please do not hesitate to get in touch with us at info@kabayanremit.com Thank you. Kabayan Team

Posted 7 years ago

“Remittance not been sent for 2 weeks. They had asked us to pay for admin fee when we asked for refund. They Presumed my account was Dormant even i been sending every month. Staff not being helpful.”

Helpful Report

Posted 7 years ago

Dear Customer, We are really sorry that you weren't satisfied with our service. Upon a quick investigation, our fulfillment partner has tagged your last transaction as Invalid Account Number. Due to this, we were unable to complete your transaction. Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening again. Please accept our sincere apologies. Best Regards, Kabayan Team

Posted 7 years ago

“I was diappointed the service . I sent money yesterday 14th of Feb morning at 7am England time then kabayan remit emailed me that the money is available to pick up the following day after 12pm manila time . My sister went to BDO branch in Cebu to pick up the money but unfortunately is not arrive yet. My mum is in the hospital and shes been discharge already and the only problem is they cannot go home as the not available to pick up yet. The other problem tomorrow is HOLIDAY SA pINAS. Kawawa kapatid ko gi try nya lahat na BDO branch sa Cebu wala talaga sabi baka mali daw ang reference number.”

Helpful Report

Posted 7 years ago

Dear Ms Marissa Taylor, Thank you for your review. It is with great regret that we've received your complaint. It surprises us that such an unfortunate incident has happened to one of our valued customers. On the 15th of February, we encountered system issues with some of our Cash Collections so we have sent a text message to those who were affected on that day. We are very sorry that this happened to you but rest assured it won’t happen again. This incident has been duly noted and the necessary precautions have been put in place to avoid these errors again. Best Regards, Kabayan Team

Posted 7 years ago

“they only answer e mails or texts if your transferring money if you have a complaint they go ignored shame on them I wouldn't give them 1 star if I had a choice that's1 star to much, they failed to send my money kept it in there bank when they did finally send it I got a lower transfer rate supposed they needed the money more than me”

Helpful Report

Posted 7 years ago

Dear Mr Gresty, We sincerely apologise for any inconvenience these issues may have caused you. We have taken the liberty of investigating the complaint that you have submitted. And according to our assessment, your transaction on 15th of December has exceeded our monthly limit. Due to this and our responsibility to UK and Philippines banking legislation, it is in our policy to request proof of funds in order to process your transaction. Our compliance team relentlessly tried to contact you via phone calls and text messages but was unable to reach you as you were in the Philippines. In regards to the rate issue, it was stated in our email that we can only transact at the current exchange rate for a limited time because of the rate fluctuations. We are sorry that we couldn't meet your expectations this time. Please note that we are doing everything we can to avoid such unfortunate situations. Please do not hesitate to share your thoughts and feedback with us at any time. We do value you your opinion and see it as an opportunity to learn and improve. We are here for you. Kabayan Team

Posted 7 years ago

“No consideration...”

Helpful Report

Posted 7 years ago

Dear customer, We deeply apologise for the trouble you had experienced with us recently. We hope you understand that Kabayan Remit is a heavily regulated company in this industry. Due to this and our ongoing compliance responsibilities, it is imperative to satisfy all the documents we require. Please accept our apologies and thank you for your understanding in this unfortunate matter. Kabayan Team

Posted 7 years ago

“Poor n incompetent staff especially the compliance team...”

Helpful Report

Posted 7 years ago

Hello po! Thank you for your honest review. I am sorry to hear you had some issues with the team. We would like to assure you that all our staff is qualified and very well trained and we'd like to make your experience with Kabayan better. Please email us info@kabayanremit.com regarding any concerns you may have and we'll ensure we can answer all your queries. Salamat po. Kabayan Team

Posted 7 years ago

“Your company send wrong information for collection and my wife wasted time and money for travel. You fail to respond to texts and email.”

Helpful Report

Posted 7 years ago

Dear Dr Nizam Intiaz. Thank you for your honest review. I am sorry to hear you had some issues with communication and updates. We would like to make your experience with Kabayan better. Please email us info@kabayanremit.com regarding any concerns you may have and we'll ensure we can answer all your queries. Salamat po. Kabayan Team

Posted 7 years ago

“Their service charge is more expensive than other remittance companies such as iRemit. I can't think of any reason why they are more expensive because exchange rates and level of customer service are essentially the same with other remittance companies. Of course no two companies are the same, but if we are talking about competition, I would expect them to offer competitive service charges or rates.”

Helpful Report

Posted 7 years ago

Hello po. Thanks for your feedback. We will take this on board. Meanwhile, we are hoping you will enjoy the rest of the service that we provide. Kabayan Team

Posted 7 years ago

“I have been sending money through Kabayan for almost two years. Last month, I was asked to comply with proofs of address after moving to a new place. I waited 4-5 hours. I waited that long to get a response and that is after a series of text messages I sent on viber to follow up. Good customer service? After the long wait, I was allowed to send money. The next month, I made another transaction. When I asked for another transaction to be done, I was told that I lack a requirement (proof of address) and was asked again to send. Stayed on the line for half an hour. Spoken to an agent named Ian who answered back to me as if I do not have the right to be upset. “SIR HUWAG KANG ANO DIYAN HA KASI TINUTULUNGAN KITA. YOU DO NOT HAVE THE RIGHT TO SPEAK TO ME LIKE THAT”. As a customer who has a busy life just anybody else, I think I have the right to express my disappointment to the service I am getting. This is a fault on the end of the Kabayan agents for the poor communication. Then I was faced with an agent who does not know how to handle complaints and speaks to me as if I am at fault for complaining about the service? In the end I told him that if a client is upset he needs to understand that it is not directed to him. I did not even know his name then. This is disappointment towards the service and the agent who handled my validation the month before, so he should keep his cool and listen to the customer more so he could understand the situation without being biased! Train your agents well and improve system of communication/endorsement. This will be the last time I will be sending money through kabayan.”

Helpful Report

Posted 7 years ago

Dear Sir/Madam, Thank you for the review. I can imagine how inconvenient this experience must be for you. Please accept my sincere apology on behalf of our company. We will investigate your concern regarding this issue. However, please be advised that as part of our compliance responsibilities, it is our duty to ensure all customer identifications has satisfied the standard requirements of our policy. Moreover, we very sorry to learn that your experience with Ian, our Customer Service Representative, was less than adequate. Please be assured that this type of situation will never happen again. I would like to thank you for bringing this to our attention. Your feedback is highly appreciated and will be used to streamline our service. It will help us improve our operations, agent communications and services. Kabayan Remit.

Posted 7 years ago

Kabayan Remit is rated 4.8 based on 21,978 reviews