Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 22,314 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 22,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 7th October 2025

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too much requirement asking all the detail of my bank that the bank never ask.”

Helpful Report

Posted 1 day ago

“Around 2:35 AM on 2nd November, I attempted to send money. Normally, I confirm the payment within the banking app, but this time, the process required an OTP sent via SMS. The main problem was that I never received the OTP in time, despite repeatedly using the "resend" option. After several unsuccessful attempts, I was still unable to complete the transaction and decided to abandon it for the time being. Unfortunately, this issue was compounded by a highly disruptive follow-up call I received at 6:55 AM. The agent, who sounded like they were calling from your Philippines call center (working from home), rang three times. While she was trying to help me initiate a new transaction and explain the previous issue, she was excessively persistent and kept interrupting me, making it very difficult to clearly explain the problem I had encountered hours earlier. I genuinely tried to remain patient and understand that she was doing her job. However, the agent seemed oblivious to the fact that she was calling before 7:00 AM on a Sunday morning. Overall, this call support was not helpful and only served to create more frustration for me as a long-time customer of Kabayan Remit. I sincerely hope that proper call etiquette and customer response training- focusing on listening skills and genuine assistance rather than just adhering to a script- will be significantly improved.”

Helpful Report

Posted 1 month ago

Hi E, We’re truly sorry to hear about your recent experience, and we sincerely apologise for the inconvenience this caused. We appreciate you taking the time to share such detailed feedback—it helps us identify areas for improvement. We deeply regret the early morning call you received. Our customer support team is always eager to help customers experiencing transaction issues and reached out after our system flagged that the OTP from your bank was still required to complete your transaction. However, we understand that in this case, the timing and manner of the call were inappropriate. This was a lapse on our part. We’ve since implemented stricter time restrictions for outbound calls and are reviewing our training program to include enhanced modules on call etiquette and active listening. Thank you for being a long-time customer, Kabayan. Your feedback is invaluable, and we’re committed to providing a smoother, more respectful experience moving forward.

Posted 1 month ago

“I don't like the new version of the transaction receipt. Old version is ok. T.y.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're very sorry to hear that you're not satisfied with the new version of the transaction receipt. We truly appreciate your input and will share it with our team as we continue to improve. If there's anything specific you’d like to see brought back from the old version, we’d love to hear your suggestions. Salamat po!❤️

Posted 1 month ago

“Poor service. In second they get the payment but it's very hard and wait 5 days to refund back 😬”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience. We understand your side requesting and waiting for a refund. Our goal is always to process transactions as quickly as possible, and refunds may sometimes take up to 3 to 5 banking days due to banking procedures. We truly appreciate your patience and feedback, and we’re continuously working to improve our services and to ensure a smoother experience next time. If you need any assistance or if you have some other concerns, you can reach out our support team through email at info@kabayanremit.com or call directly our 24/7 customer service to assist you immediately. Thank you for sharing your thoughts and we apologize for your experienced. ❤️

Posted 1 month ago

“reward points expired fast, by the time i will send again which is once or twice a month they expired already.”

Helpful Report

Posted 2 months ago

Hello po Kabayan! Thank you for your feedback po, and we're sorry to hear about your experience with the reward points expiration. We understand how important it is to redeem your bonus points. At Kabayan Remit, we’re actively working for ways to improve our services, including how our rewards system will be use longer for our valued customers. If you need any assistance or if you have any other concerns, you can reach out our support team through email at info@kabayanremit.com or call directly our 24/7 customer service to assist you immediately. Maraming salamat po!❤️

Posted 2 months ago

“l’ve been longer used kabayan remit reliable and responsive but when it come to claiming rewards it gonna happen to use it in my remittance that’s make me upset always said is automatically use when l remit.”

Helpful Report

Posted 3 months ago

Thank you for being a loyal Kabayan Remit user and for taking the time to share your feedback. We’re truly sorry to hear about your frustration regarding the rewards redemption. To clarify, once your reward points are redeemed, they are automatically applied as a discount towards the service fee on your created transaction. If you believe your redeemed points weren’t applied correctly, please contact our support team through Email at info@kabayanremit.com with the details of your transaction to assist your concern or you can call our 24/7 customer service. We’ll be more than happy to review your transaction and ensure everything is working as expected. We appreciate your continued trust in Kabayan Remit and are always here to help!❤️

Posted 3 months ago

“It takes time to receive the money and they will ask you a lot of questions that make me want to cancel a transaction.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced. At Kabayan Remit, we prioritize the security and safety of every transaction, that's why we ask some additional questions for security purposes. We understand this can feel time-consuming, and we are working hard to streamline our process while maintaining the highest level of security for our valued customers. We appreciate your patience and understanding, and we're actively working to improve our services. If you have any specific concerns or suggestions, please feel free to reach out our 24/7 customer service to assist you or you can contact our support team through Email at info@kabayanremit.com to assist you immediately. We're here to assist you and ensure a smoother experience in the future. Pasensya po Kabayan! Salamat din po!❤️ Thank you for choosing Kabayan Remit!

Posted 6 months ago

“Sent money Thursday afternoon still pending up to this time. Followed it up few times but still the same explanations from the representative. Very poor service, 1 hour promised but nearly 3 days now and still waiting. Very disappointed with the service”

Helpful Report

Posted 6 months ago

We're very sorry to hear about your experience and the delay you've encountered. We understand how frustrating it is when a transfer that should take an hour extends over several days. This isn’t the level of service we aim to provide. Please know that your feedback is being taken seriously. While some delays can occur due to verification or bank partner processing issues. We’re currently reviewing this case to identify what went wrong and ensure it doesn’t happen again. Please reach out to our support team through email at info@kabayanremit.com with your transaction details so we can assist in resolving the issue as quickly as possible. Pasensya po talaga Kabayan!

Posted 6 months ago

“I have transaction since May 17 haven’t received news from Kabayan remit”

Helpful Report

Posted 6 months ago

Hi Kabayan! Thank you for bringing this to our attention. We sincerely apologize for the delay and any inconvenience this has caused. Please rest assured that we take matters like this seriously. Kindly send us your transaction reference number via email at info@kabayanremit.com with the details of your concern so we can investigate this urgently and provide you with an update. We appreciate your patience and look forward to resolving this as quickly as possible.

Posted 6 months ago

“Too much c”

Helpful Report

Posted 6 months ago

Hi Kabayan! We’re sorry to hear that you felt like “too much.” We’d love to understand more about what specifically was overwhelming or frustrating for you so we can improve. Please reach out to our support team through email at info@kabayanremit.com so we can assist in resolving your concern as quickly as possible. Maraming salamat po!❤️

Posted 6 months ago

“Hindi ako nanalo. Style nang mga promo ninyo puro bulok! Hindi nagagamit ang mga discount ko madaling ma expire!”

Helpful Report

Posted 6 months ago

Hi! Thank you for sharing your feedback with us. We’re very sorry to hear that your experience with our promos and discounts hasn’t been smooth. We truly value your support and want to make sure our valued customers get the best out of our offers. Please reach out to our support team at info@kabayanremit.com so we can assist in resolving the issue as quickly as possible and to give you more details about our rewards program or you can call directly to our 24/7 customer service to address your concern immediately. Pasensya po Kabayan!

Posted 6 months ago

“I sent money amounting 4000 pesos for my 8yrs old son birthday,MAY 17 ,. Unfortunately, they received the money after 2days,MAY 19. Sadly he was not able to celebrate a small family dinner,,”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience, and we're truly sorry to hear about the delay and the impact it had on your son's birthday celebration. We understand how important special moments like this are, especially for children. We'd appreciate the opportunity to look into this further and see how we can make it right. Kindly reach out to our customer support team through Email at info@kabayanremit.com with your transaction details so we can assist in resolving the issue as quickly as possible. Again, we sincerely apologize for the inconvenience this caused, and we hope your son still had a memorable day surrounded by love.❤️

Posted 6 months ago

“Delayed for more than 24 hrs”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We sincerely apologize for the delay you've experienced and we appreciate your patience and understanding. Your feedback is very important to us, and we take it seriously. Kabayan Remit is committed to provide reliable 24/7 assistance, and we're really sorry for what happened in your case. Please contact our support team through Email at info@kabayanremit.com with the details of your transaction to address your concern, or send us a direct message in our FB page with your transaction details so we can assist you immediately. Pasensya po, Kabayan!❤️

Posted 6 months ago

“Disappointed”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with Kabayan Remit didn’t meet your expectations. We would appreciate the opportunity to look into what went wrong and to make this right. Please contact our support team through Email at info@kabayanremit.com to assist your concern or send us a direct message in our FB page so we can assist you immediately. Pasensya po talaga, Kabayan!

Posted 6 months ago

“I’m expecting a reward that I claimed but when I send a money, the 20% discount is missing. Please explain it otherwise this is the last time I will use your sorry remittance app. Thank you.”

Helpful Report

Posted 7 months ago

We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. The 20% discount should have been applied automatically if all conditions were met. We'd like to take a closer look into your transaction to resolve this quickly. Please contact our support team through Email at info@kabayanremit.com with the details of your transaction to assist your concern, or send us a direct message in our FB page with your transaction details so we can assist you immediately. Your satisfaction matters to us, and we hope to make this right. Pasensya po talaga Kabayan!

Posted 7 months ago

“Very slow service.”

Helpful Report

Posted 8 months ago

We're sorry to hear about your experience! Please reach out to our support team at info@kabayanremit.com so we can assist in resolving the issue as quickly as possible.

Posted 8 months ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 8 months ago

“Your customer service is lazy to respond,”

Helpful Report

Posted 9 months ago

Hi Joelito, We sincerely apologize for the delay in our response and understand your frustration. We truly value your feedback and are committed to serving you better. In the future, feel free to reach us also through our email at info@kabayanremit.com or our hotline at 1(587)287-2580 for quicker assistance. Your satisfaction is our priority, and we appreciate your understanding.

Posted 9 months ago

“nothing resolve with my remittace sent last feb 22 untill now feb 25 nothing ia concrete to your answers so frustrating😡”

Helpful Report

Posted 9 months ago

Hi Raquel, We sincerely apologize for the frustration you’ve experienced. 😞 We’ll continue working harder to serve you better. Thank you for your patience and understanding.

Posted 9 months ago

“Poor customer service”

Helpful Report

Posted 9 months ago

Hi Kabayan, We sincerely apologize for the inconvenience caused by the delay in your transaction. While delays are a rare occurrence, we understand that it’s never an excuse for any delays. Upon reviewing your transaction, we found that the delay was due to our partner bank's system maintenance, which unfortunately may have affected the timing of your transfer. Please rest assured that we're committed to improving your experience with us, and we're working closely with our partners to prevent this from happening again in the future. Thank you for your patience and understanding, Kabayan. We truly appreciate you giving us the opportunity to serve you, and we’ll do our best to ensure your next experience is much smoother!

Posted 9 months ago

Kabayan Remit is rated 4.8 based on 22,314 reviews