Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,968 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes time to receive the money and they will ask you a lot of questions that make me want to cancel a transaction.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced. At Kabayan Remit, we prioritize the security and safety of every transaction, that's why we ask some additional questions for security purposes. We understand this can feel time-consuming, and we are working hard to streamline our process while maintaining the highest level of security for our valued customers. We appreciate your patience and understanding, and we're actively working to improve our services. If you have any specific concerns or suggestions, please feel free to reach out our 24/7 customer service to assist you or you can contact our support team through Email at info@kabayanremit.com to assist you immediately. We're here to assist you and ensure a smoother experience in the future. Pasensya po Kabayan! Salamat din po!❤️ Thank you for choosing Kabayan Remit!

Posted 1 week ago

“Sent money Thursday afternoon still pending up to this time. Followed it up few times but still the same explanations from the representative. Very poor service, 1 hour promised but nearly 3 days now and still waiting. Very disappointed with the service”

Helpful Report

Posted 2 weeks ago

We're very sorry to hear about your experience and the delay you've encountered. We understand how frustrating it is when a transfer that should take an hour extends over several days. This isn’t the level of service we aim to provide. Please know that your feedback is being taken seriously. While some delays can occur due to verification or bank partner processing issues. We’re currently reviewing this case to identify what went wrong and ensure it doesn’t happen again. Please reach out to our support team through email at info@kabayanremit.com with your transaction details so we can assist in resolving the issue as quickly as possible. Pasensya po talaga Kabayan!

Posted 1 week ago

“I have transaction since May 17 haven’t received news from Kabayan remit”

Helpful Report

Posted 2 weeks ago

Hi Kabayan! Thank you for bringing this to our attention. We sincerely apologize for the delay and any inconvenience this has caused. Please rest assured that we take matters like this seriously. Kindly send us your transaction reference number via email at info@kabayanremit.com with the details of your concern so we can investigate this urgently and provide you with an update. We appreciate your patience and look forward to resolving this as quickly as possible.

Posted 1 week ago

“Too much c”

Helpful Report

Posted 2 weeks ago

Hi Kabayan! We’re sorry to hear that you felt like “too much.” We’d love to understand more about what specifically was overwhelming or frustrating for you so we can improve. Please reach out to our support team through email at info@kabayanremit.com so we can assist in resolving your concern as quickly as possible. Maraming salamat po!❤️

Posted 1 week ago

“Hindi ako nanalo. Style nang mga promo ninyo puro bulok! Hindi nagagamit ang mga discount ko madaling ma expire!”

Helpful Report

Posted 2 weeks ago

Hi! Thank you for sharing your feedback with us. We’re very sorry to hear that your experience with our promos and discounts hasn’t been smooth. We truly value your support and want to make sure our valued customers get the best out of our offers. Please reach out to our support team at info@kabayanremit.com so we can assist in resolving the issue as quickly as possible and to give you more details about our rewards program or you can call directly to our 24/7 customer service to address your concern immediately. Pasensya po Kabayan!

Posted 1 week ago

“I sent money amounting 4000 pesos for my 8yrs old son birthday,MAY 17 ,. Unfortunately, they received the money after 2days,MAY 19. Sadly he was not able to celebrate a small family dinner,,”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, and we're truly sorry to hear about the delay and the impact it had on your son's birthday celebration. We understand how important special moments like this are, especially for children. We'd appreciate the opportunity to look into this further and see how we can make it right. Kindly reach out to our customer support team through Email at info@kabayanremit.com with your transaction details so we can assist in resolving the issue as quickly as possible. Again, we sincerely apologize for the inconvenience this caused, and we hope your son still had a memorable day surrounded by love.❤️

Posted 1 week ago

“Delayed for more than 24 hrs”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We sincerely apologize for the delay you've experienced and we appreciate your patience and understanding. Your feedback is very important to us, and we take it seriously. Kabayan Remit is committed to provide reliable 24/7 assistance, and we're really sorry for what happened in your case. Please contact our support team through Email at info@kabayanremit.com with the details of your transaction to address your concern, or send us a direct message in our FB page with your transaction details so we can assist you immediately. Pasensya po, Kabayan!❤️

Posted 1 week ago

“Disappointed”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with Kabayan Remit didn’t meet your expectations. We would appreciate the opportunity to look into what went wrong and to make this right. Please contact our support team through Email at info@kabayanremit.com to assist your concern or send us a direct message in our FB page so we can assist you immediately. Pasensya po talaga, Kabayan!

Posted 2 weeks ago

“I’m expecting a reward that I claimed but when I send a money, the 20% discount is missing. Please explain it otherwise this is the last time I will use your sorry remittance app. Thank you.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. The 20% discount should have been applied automatically if all conditions were met. We'd like to take a closer look into your transaction to resolve this quickly. Please contact our support team through Email at info@kabayanremit.com with the details of your transaction to assist your concern, or send us a direct message in our FB page with your transaction details so we can assist you immediately. Your satisfaction matters to us, and we hope to make this right. Pasensya po talaga Kabayan!

Posted 1 month ago

“Very slow service.”

Helpful Report

Posted 2 months ago

We're sorry to hear about your experience! Please reach out to our support team at info@kabayanremit.com so we can assist in resolving the issue as quickly as possible.

Posted 2 months ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 2 months ago

“Your customer service is lazy to respond,”

Helpful Report

Posted 3 months ago

Hi Joelito, We sincerely apologize for the delay in our response and understand your frustration. We truly value your feedback and are committed to serving you better. In the future, feel free to reach us also through our email at info@kabayanremit.com or our hotline at 1(587)287-2580 for quicker assistance. Your satisfaction is our priority, and we appreciate your understanding.

Posted 3 months ago

“nothing resolve with my remittace sent last feb 22 untill now feb 25 nothing ia concrete to your answers so frustrating😡”

Helpful Report

Posted 3 months ago

Hi Raquel, We sincerely apologize for the frustration you’ve experienced. 😞 We’ll continue working harder to serve you better. Thank you for your patience and understanding.

Posted 3 months ago

“Poor customer service”

Helpful Report

Posted 3 months ago

Hi Kabayan, We sincerely apologize for the inconvenience caused by the delay in your transaction. While delays are a rare occurrence, we understand that it’s never an excuse for any delays. Upon reviewing your transaction, we found that the delay was due to our partner bank's system maintenance, which unfortunately may have affected the timing of your transfer. Please rest assured that we're committed to improving your experience with us, and we're working closely with our partners to prevent this from happening again in the future. Thank you for your patience and understanding, Kabayan. We truly appreciate you giving us the opportunity to serve you, and we’ll do our best to ensure your next experience is much smoother!

Posted 3 months ago

“Very poor apps”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we apologize for any inconvenience you experienced with our service, Baby Lita. Screen transitions and effects or some setup with the user settings sometimes affect the app's usability. I've checked your account, and we're happy this concern has been resolved with our customer service. Feel free to contact us with any further concerns or anything we can assist you with, Kabayan. 😊

Posted 5 months ago

“Don’t use this app. Charges are a lot, yet they still don’t seem to make it worth it every transaction. There’s no transaction that I made with them that I didn’t have problems. There’s always delay. Will uninstall this app now and delete my account.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, and we apologize for any inconvenience you experienced with our service, Mary Aubrey. With our intention of fulfilling transactions faster, after creating one, it generally gets forwarded to the recipient Gcash automatically without human intervention. All of this happens immediately. If all the information is correct, most transactions are being fulfilled relatively quickly. However, upon checking with your transactions, Gcash was offline when we sent the funds, affecting delivery time. Again, we genuinely apologize for the inconvenience caused.

Posted 6 months ago

“I was a happy customer of Kabayan Remit until today. They cancelled my transaction without any prior notice. I tried to email them and let them explain their side. The customer service said that they can cancel a transaction anytime. I asked them about a policy about it but could not provide proof. Upon discovery, they cancelled my transaction after the exchange rate was lower than my requested transaction. After what happened today, I could not trust this company anymore!”

Helpful Report

Posted 6 months ago

Hi Michael, We have received your feedback regarding your cancelled transaction. We are very sorry that you are dissatisfied with our service and that you did not feel that we were able to provide you with a satisfactory solution. Please note that the system will automatically delete all unpaid/pending transactions at any time, as stated in the payment instruction email you received after you made the transaction, located in the body of the email. To avoid this kind of incident, we suggest sending the payment right away after you make a transaction. We sincerely hope that this incident will not prevent you from continuing to make a transaction with us. If you have any questions or need help feel free to reach out to us. We are here to help and ensure everything is handled smoothly.

Posted 6 months ago

“Dissapointed. Not all the time is convenient.”

Helpful Report

Posted 7 months ago

“Receipt says, funds should be available in an hour. It’s been 9 hours past and funds are not credited to their account in the Phil yet. Two agents told me, it should be in their account already. They have to request for POD from the Philippines…. Send it to me… then I send it to my receiver…. Then go to a teller…. It’s a lot of work to do and funds are for emergency. For sure my last to do a transaction with them!”

Helpful Report

Posted 8 months ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 7 months ago

“Transaction is delayed for 6 hours and can't even give reason why there was a delay..Customer service just advised you to monitor your transaction online.”

Helpful Report

Posted 8 months ago

Hi, Kabayan! Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience caused to both you and your receiver. Upon reviewing our system, we can confirm that transactions on the day of yours were processed successfully to the Philippines. However, there was bank maintenance in the Philippines that day, which may have contributed to the delay. Rest assured, ensuring the safe delivery of your hard-earned money to your loved ones remains our top priority. Thank you for your trust, Kabayan. We look forward to serving you again. 🙏

Posted 8 months ago

Kabayan Remit is rated 4.8 based on 21,968 reviews